Verizon Authorized Retailer – Cellular Sales, Buford GA

Arielle Edouard Was our rep and was amazing. She immediately helped us with our needs for our phone service and transferring data on our phones. Arielle was an absolute pleasure to work with!

I went into this Verizon yesterday with big problem and Bobby Smith worked for over an hour and was just amazing. I highly recommend this story.

My wife and I had a great experience working with Jesse Martinez at this location yesterday. Being older, we probably had more questions than most of his usual customers but he was extremely patient, informative, and a genuinely nice guy to work with. He took his time and showed us various models and made sure we understood the devices and got the one we needed and not just the most expensive. Verizon needs to keep people like Jesse and promote his $1000 service!

I have visited this store (fake verizon) about one weeks ago to get post paid service plan. A young lady by the name of Arielle Edouard assists me with the help of another gentleman. Arielle seemed new and did not explain much to me before setting up the service. At the end, I was not happy with the service, as she informed me $58.29 set up fee that she didn't mention earlier, plus $40 post paid service plan. I accepted it and paid all the fees as i was very desperate for good connection at my residence (I had Tmobile which had poor reception).
The next day, I discovered that the verizon connection is as bad as the Tmobile in this location. I called verizon technical support and was on the line with them for 3hrs (reseting, removing sim card and all other things) with no solution. They suggested that i should switch from prepaid to postpaid (I don't want to do that), otherwise they can't help me. I asked for a refund and they told me I needed to go back to the store that serviced me since it was not a Verizon corporate store.

I went back to the store and spoke with Arielle and another male rep (the rudest rep that i have ever encountered). Nobody in the store wanted to help me, and was told no refund will be given to prepaid customers even if I can't get service at my residence. I asked for a manager and no available manager- asked them to help me call verizon customer service with me (mind you all four reps are just standing there doing nothing, not even one customer is there). These representatives showed no sympathy or regards to my situation and gave me an 800 and directed me call that number for refund question (because this not a corporate verizon).
Please don't go this location as they are unprofessional and only want to make sales but can not handle problems, especially if you want pre-paid plan.
If I can give them zero stars i would have>

I had a much larger bill than previously, about $225 higher. Asa assisted me very couteously and solved the problem. I've been a Verizon customer for 30 years and will continue. Great customer service!

Worst customer service I have ever had! I got charged an extra setup fee on two phones and was told it was a one time activation fee when it was actually a set up fee plus activation fee. I could have saved 80 dollars by driving five mins down the road to another Verizon. This store is an independent dealer so know that you will pay and extra 40 dollar set up fee on top of the activation fee just because you happen to be at this store. Just thought I’d let the public know

I was told over a week ago they would have my phone case in and ready for me to pick up today. I made a trip to get it and of course they did not have it. Now they are telling me it will be there in 3 days so come back then. See

Teja was a fantastic representative, who helped me with everything I needed. She is the best! Very informative and serious about customer satisfaction.

Extremely friendly, helpful, and very professional sales rep. I would highly recommend Calvin Simmons.

Fantastic group of people who listen to what your needs are and then assist with the best options! CJ is very knowledgeable and easy to work with! Wouldn't go anywhere else!

Hands down the best experience I've had with Verizon. Miguel was able to answer all my questions and set my daughter's old phone real good for me.

Adam was awesome, answered all my questions, set up my phone, helped me in every way possible it was an awesome experience. Will be back to this location to see Adam. Great customer service

Had an A1 experience at this Verizon store! Saxton Schmidt gave me 110% to make sure everything was handled correctly and swiftly. He even got me a great deal on a new LG G7! Love the phone and the great service. Thanks again!

Horrible experience, just awful. Once he realized I wasn't interested in the most expensive phone or plan, he became disinterested. FAST. Major chip on his shoulder too. The other staff person appeared to be more helpful and engaged than my guy. A friend also had a bad experience at this store, so I'd definitely skip this location.

Miguel, Thank you so much! The service was great, I'm really happy with my new phone and my wife and I will definitely come back to only see you

Miguel was amazing! He was quick, efficient, and made the proces seemless. I left my phone with him and when i came back, it was all done. Doesn't get any better than that. Thank you once more

I got the opportunity to have Armando as my agent at this Verizon store. And it was the best experience that I can say I ever had in any cell phone store. He was very patient very knowledgeable of the product. I would never want to deal with anyone else after this experience.

Miguel did an awesome job helping us today. I came in looking for a phone for my daughters birthday, and he did an awesome job setting us up, and getting us out the door quickly! Great job Miguel. Thank you for great customer service

Knowing that I have Miguel to help me with any and all issues I encounter with service plans or devices makes me feel confident that I don't ever have to find another store or carrier any time soon. Incredible knowledge and customer service. 10/10

Best customer service. Jeff was very informative, friendly and understanding. Great experience!