Avalon Care Center, Honolulu HI

Before this establishment became Avalon, it was called Beverly Manor. 51 years ago the staff at this place neglected my father. He got pneumonia and died. My mother found his roommate, dead and already Rigamortus had set in.
I don’t know how changing the name of a place can make this service any better, but I would never put my loved one in this place again

I never expected the word that they told to my mom.she needs to used the bathroom and CNA told her your not the only patient here.if you don't like your job in that facility girl quit your job.your making the patient wanted to go home early instead of staying more days in there.she makes my mom cry.

My sister was at Avalon for her 2nd time. During her stay there she was taken care of and the nursing staff and the therapist were very good to her. A job well appreciated for the job they do. Much MAHALO

Super care and excellent communication with outstanding customer services! Very caring and helpful! Thank you Avalon.

The care and professionalism provided by the staff and healthcare workers at Avalon over the past few weeks for my mother who had undergone a surgery and PT has been amazing! I can’t say enough about how attentive, responsive, and kind they were and how that aided her recovery. I felt better leaving each day knowing that she was in good and safe hands. Lastly, when I think about what the aloha spirit means and what makes Hawaii unique from the rest of the world, I think of the leadership, values, and workforces in establishments like Avalon. Faafetai tele lava and Mahalo for your love and care of my mother. You all are truly heroes!

I just spent three weeks at the Avalon on King Kam IV Highway. I was a bit concerned going in there due to the neighborhood.

It turns out that the neighborhood is absolutely irrelevant! This Avalon is neat, clean, friendly and VERY attentive to patient needs.

I needed physical therapy care after a serious knee infection stay of one month in a hospital. I was really depressed about the prospect of going to a nursing home.

This facility just blew me off of my feet with their professional staff, incredibly friendly technicians and administrators.

Believe me! I am not exaggerating here and I am not one of their employees. My experience there wassuperb.

The physical therapy staff are provided by Reliant Rehabilitation. They are extremely well trained, considerate of the patient and really aggressive about pursuing one's physical therapy goals. I found the entire physical therapy and occupational therapy staff to be without fault or weakness. Very impressive!

I required constant antibiotic IV treatment for the entire time that I was there. At no time did the nursing staff miss an IV change. All of the nursing staff followed proper procedure for changing the IV. Very impressive.

The facility cleaning staff and their maintenance staff were very attentive to the cleanliness and operational utility of each patient's room. I was so impressed with them.

I am a professional chef. Avalon has a real CHEF running their kitchen. Wow! What a pleasant surprise! Lunch and dinners always had appealing flavors in their nain dishes. The menu has a filipino and Asian perspective but flavors will appeal to any pallet. The food is delivered hot! If there were a cooking competition among nursing homes, I think that Avalon would win, hands down!

If you are going to Avalon, bring your favorite "blankie". The building is always on the cool-ish side.

My only complaint is the nighttime noise level. I had trouble getting to sleep. People are watching TV until all hours. Some patients are yelling out. The staff are somewhat loud during staff changes.

These are minor complaints compared to the overall excellence of service. I omitted the activities staff. They do an excellent job of providing interesting activities and diversities to the patients.

#Grateful thank you so much for taking care of my friend's mom all the employees and staff were so accommodating

Mom's nurses, CNA, doctors, office, activity, OT, PT, were fantastic. I was there everyday in the early morning until early afternoon, and then back again from late afternoon til close. I was amazed at the way everyone communicated any questions, requests, concerns, etc. They would reach out to me promptly, professionally, and polite and friendly. Doctor and others even gave me personal cell numbers in case I had any questions. Would definitely request Avalon again for any family member or for myself personally if needed.

My mother was the patient not me. But she said the food was excellent, & the staff were very friendly. The only frustration we had was that we explained to two different nurses about her needs for stool softener, as she has been taking up to 8 a day for the last two years, to counteract the binding effect her other meds have, but they would only give up to 4 a day so it took a lot longer for her plumbing to work than it could have, which she was very unhappy about. Hence she barely ate at first as she didn’t want to make things worse. We feel either the nurses didn’t communicate that to the responsible person or they thought we were exaggerating how many per day she takes. But we weren’t. Other than than, it was a very pleasant experience over all.

Avalon Care Center was on point. They were very accommodating and all staff on board. The communication was excellent and Dr. Chang was amazing. He took the time to personally called to update the status of our dad and was very compassionate. We’ve been to other rehab facility but Avalon Care Center topped it off. The facility was very cozy and greeted well. I would recommend to anyone to try Avalon. The team is excellent. Thank you so much

I was horrified to learn that my mom had been sitting there for 2 ½ hrs and the nurse and assistant were unaware of why she was there and I had to explain to them that she had surgery. I had to step in to assist the aid with changing out my mom’s liner twice (a 2 person job due to her surgery) because they were “short staffed” and the aid said there was no one to call to help her. If I wasn’t there the aid would have roughly rolled my mom over onto her freshly stitched up hip which was not supposed to take on any weight per docs orders. Although there’s a call button it takes awhile for anyone to respond, a concern if a patient is pressing the button and verbally unable to call out. Unacceptable.

The staff at Avalon was professional and courteous at all times. Lydia helped discharge my mother with ease. Thank you Avalon!