Central Body & Paint, Aiea HI

Be careful for extortion! Customer service and payment issue. My car was done from the body shop from 2022 through insurance. I got the final bill and I was explained why I owed X amount of money, because USAA gave me the money to give to them. I paid what they asked. Almost a whole year later I get a call saying I owe more money, and all I asked for was documentation why I owed that money, (anyone would want to know why money is owed before they pay) but instead of explaining to me how, Jody goes back and forth with me for an hour before getting to the point of how it's shown I owe. And still didn't bother to try and break down everything to show how I owe that exact amount. I have to go on my own and see how part of it makes no sense. She belittled me, called my commanding officer after the fact that we agreed I would come in to go over the documentation on a specific date and threatened to send me to collections before explaining how money was owed. And every time I asked her specific questions she kept changing her story, how was I supposed to believe I owed X amount if she can't keep her stories straight. I still don't understand how I had to pay that much, and will be taking matters into my own hands to make sure this gets corrected. Be careful with who you deal with, if you need help understanding payment that's needed because it doesn't seem right, request for anyone that's not Jody, she will unreasonably extort you, because all she cares about is the money.

Have brought our vehicles here a few times for minor repairs and paint work. They have never disappointed us with there work our customer service. Very easy to work with and they keep you informed of the status of your vehicle. I will continue to come here in the future for any repairs we might need.

While they were nice enough to get our vehicle in for minor body work for a quick turnaround time; there were definitely some issues along the way. First, we kept getting notifications from our vehicle while it was at Central that the battery was at a critically low point. After about the 4th email, we called Central to find out if maybe a light was left on in our car while work was being done and was told that they would charge our battery free of charge before we picked it up. Unfortunately when we picked the car up, the radio no longer turned on due to the battery drain. While this is minor, the bigger issue at hand is the fact that the body work Central performed was done haphazardly as you'll see pictured. They completely misplaced the letters of our vehicle on the trunk despite the fact that they took TONS of pictures when we dropped our vehicle off. It is evident that the lettering should NOT be placed on the bottom edge of the trunk. When asked to rectify it we were told we'd have to wait for additional parts to place the letters in the correct place. We were turning the car in to the dealership that day so we couldn't waste anymore time getting additional work done on something that was supposed to be done correctly the first time. SO disappointing.

I would not return.

Had a claim through GEICO. Booking process was straightforward and the actual panels painted look good (I'm not pro though, just looking at them from a distance), but they scratched the back, bent the metal inside fuel door which is rusting now, forgot to put in some grommets, and had a small water leak. I had Toyota look into the leak and they found missing clips too.

They offered to fix the scratch and I'm sure they would probably offer to fix the fuel door but I don't trust them and would rather take it somewhere else.