Central Maui Animal Clinic, Kahului HI

This vet is awful and the way he runs his business is shameful! He gave my dog 2 knee surgeries.a week later the screw in left leg came out.when I brought my poor pup back they still charged me almost 400 dollars after I had just paid 4 grand for original surgery.they treated us so cold the reeptionist treat me like criminal when I was late on the payments they forced me to pay for a second surgery thatwas a redul5 of negligencea result

Would not recommend. Use to go to west Maui animal clinic. Central Maui was a terrible experience. We took our sick dog in after we waited 4 days for an appointment. They did labs kept her over night with fluids and meds. Picked her up less than 24 hours and she looked to be on death’s doorstep. Brought her home and in less than 8 hours she had perked up was walking drinking fluids. Was told to bring her back in at 4 that day. Her labs had improved and she looked much better but still told us basically it was worthless and should put her down. Charged me incorrectly and didn’t even call in the medication as they said they would. The nurse was not caring or empathic. Also after spending over 1,500 no telephone call the next day to even check on. This is coming from a healthcare worker, show some compassion and empathy! The lady from Lahaina was very nice and front desk staff was nice, but that’s about all I can say positive.

I had not had a problem before. Great vet and before this encounter… the staff was always very polite. I came in to ask if their might be a pill form to the medication prescribed for my cat.

The very rude and inadequate receptionist (dark long hair, tall, Asian lady?). She interrupted her co-worker to be very rude to me (shorter colored hair lady) I stated what I was looking for. The associate seemed very annoyed and asked me the same question three times. With the same answer. I did not know the name but it was for his kidneys.

I still don’t have a follow up call or email. I am disappointed because we have limited options. There is no need to be that way when people are coming in asking a simple question.

Horrible experience i’ll never forget.so unfortunate that they are the only 24 hrs hospital I know.money oriented. 2 my cats died after given pain killer drugs from there.rude staff in er at night.first case to my girl they said oh because kidney disease is pain.she was awake when saw vet, she was unconscious right after got that drug.months later in er they even administered to my boy without told us before, we waited in the car and he was unconscious after from this hospital only 30 minutes.he was awaked when we brought him in.when we asked why gave that to him the answer only because he’s in pain.both cats have similar symptoms before passed away although they have different illness, cold frozen after returned from the hospital.when we call they only said yes that pain killer just make them relax then why my kids died.in fact other vets in other hospitals not recommended that drugs for patients with kidney disease.

Finally found a vet that correctly diagnosed my dog, Sophie. Dr Gehring was very thorough and compassionate during Sophie's exam. She recommended blood work and x-rays. We found out Sophie has congestive heart failure with fluid build up. Sophie was hospitalized a few days in oxygen and then returned home with several pill medications. She's so much more active and is back to her normal self again. I cannot thank Central Maui staff enough. Mahalo Dr Gehring, I can't thank you enough.

Horrible staff. Vet didn’t know what she was talking about. Almost everything she said was wrong. Literally, every diagnosis except one was wrong. But wait! The one correct diagnoses (a broken extremity) was never even addressed in this $1300+ visit! Additionally, they have the rudest, most callous vet assistant, young, skinny, fake eyelashes white girl with foreign accent, spits out prices with no explanations and then expects you to sign a bill that costs over $4000 without any logic or discourse. When I repeated and summarized her three options when I told her $4,000+ for a one day visit that did not include any surgery, just supervision overnight, she said my only options were to murder my pet, relinquish it to the clinic, or find someone to sign it over to and pay for it, all within two minutes of ever meeting this young 20 something year old girl who wouldn’t give her name or wear a name tag (she’s probably gotten a long list of complaints already). She never introduced herself or even shared a polite, basic social greeting, just shoved a paper in my face demanding money without explanation, and gave me a sickening, impractical ultimatum. This recent, post teenage girl argued with me when she was confronted, backpeddled with no remorse after she realizes what she said WILL get her in trouble and could get her fired or sued. We literally went back and forth of her saying “I didn’t say that, ” to me saying, “yes you did. ” To the company, I recommend hiring college graduates! (When I left with my pet the same teen gave me some medication. When I asked when to provide it, she said every three hours, I asked when I should start, she said tonight. I asked, no, what time. She said every three hours. I said, no, when did you provide it last? So I know when I should start administering it? She had the audacity to say, start it when your dog starts SCREAMInG. This lady is sick and ignorant. When I looked at the label later, it stated every EIGHT hours starting at 7. She didn’t even read the instructions herself and was giving me even MORE false information). Back on point, I had to ask for a separate, common sense option, which should be the legal protocol of the business, which is to have patients sign off what was done only out of strict medical necessity in an emergency situation, what the next steps are, and what the next financial options are. I suggested that I pay for what was done (which I did not even consent to, it was done behind my back without a choice), what obviously needed to be done (an X-ray), and the reading fee. From there, I can deem if any other services are required based on the condition of my pet. I was also charged the I know biohazard fee, which was never explained. I was distraught and signed off on what was done, but should have put up a fight, as with a previous pet, the same clinic performed procedures without my consent and I had to argue to get them removed. You cannot charge me for what I DID NOT consent to!
Price gougers! Finally, said my dog’s broken extremity needed surgery. If it’s so serious it requires surgery, WHY DID YOU NOT PUT A SPLINT ON MY DOG? ! I literally paid almost $1500 for a 1.5 hour visit and they let my dog leave with a broken body and no splint for an area that is appropriate, and desperate for one. To add insult to injury, they didn’t even tell me if my dog’s extremity could heal on its own with a point or required surgery. I didn’t find out it need led surgery until three days AFTER the appointment and accident. I CAN’T BELIEVE the GROSS MALPRACTICE, incompetence, and disgustingly unethical practices of this butcher shop!

This is the WORST place ever to take your pet for emergency care! Charges are ridiculous and there's no compassion. Strictly in business for money

I cannot recommend this clinic enough! From the moment we brought our puppy in for her spay surgery and eye checkup, we knew we were in good hands. But what really stood out to us was the exceptional level of care we received even after we left the clinic. When I had a health concern about my dog, the staff went above and beyond to provide me with valuable advice and support. Their kindness and compassion truly made all the difference during a stressful time. We are so grateful to have found a veterinary practice that not only provides professional, high-quality care, but also genuinely cares about our furry family member.

I have a 17 year old wiener dog, he went into Anaphylactic Shock and I had no idea that was possible. When I brought him to this Vet, they calmed me down through the process and didn’t skip a beat to get him stable. I got updates and each time they were amazing. They did keep him overnight and had no issue with me bringing him his stuffed animal and a shirt of mine to help him relax.
This little pup has been with me since he was 6 weeks, it was a very scary experience, but this Vet and the employees there are outstanding and I felt 100% comfortable with him there.

Really impressed with the quality of care here — for both myself and my pet. Convenient scheduling and location. Nice, clean building. Overheard a lot of sensitivity regarding another pet who may have had cancer. Thank you for serving our island animals.

Had to take my dying cat for after hours emergency to Central Animal Clinic. The older blonde lady that works there is probably one of the RUDEST people i've ever met! She told me to wait while my cat is gasping for air. She would answer emergency door bell or answer emergency calls. She has no sympathy or compassion for nothing or no one! All she wanted was payment.before my cat could be seen. Honestly, why would Central Animal Hospital even employ such an evil person? Why? I own my own business and someone like this wouldn't last a minute with me. She'd be gone in a heartbeat! Old blonde lady if your that miserable in life maybe you should just quit your job.grouch!

If I could give a negative star rating it would be negative 10! Just got back from ER for my English bulldog baby. Older haole woman who was receptionists was very cold bitter, unprofessional, unfriendly unkind, like we were interrupting her. We were there for an emergency! She was more concerned about collecting the $116. It wasn’t about the money! It was how this haole woman was conducting herself in a job where there is trauma. She insisted in having our dog leashed. She couldn’t even walk we had to carry her in but the woman said we’re not supposed to come in? Instead of just taking the dog she makes me go back outside with the dog and she tries to make our very ill dog walk with no success and finally older haole woman who obviously hates her job decides to lift her and take her in. Question? If it’s an emergency room 24 hours! And we show up guess what? It’s an emergency! Perhaps you should be equipped with a method to transport with a gurney for sick or injured animal? Geez! After reading the many horror stories of encounters with this very unpleasant older haole woman receptionist listed in complaints and from others who didn’t formally complain? Only to find out she really does exist. Can’t understand why she still works there, unless she’s related to Dr Hillary Nauss The Director. Again it wasn’t about the fee! It was how unprofessional uncaring narcissistic she was! Please Get with it! This is a small island! Replace the bad apple who makes everyone look bad and reflects your place of business. No Aloha! No Business! Ratings going down because of her. She’s not even worth minimum wage!

Our 15 yo Maltese needs a rear molar taken out. I phoned to get an appointment and was told he would need X’rays (necessary) and a list of unnecessary tests before they would take out his tooth. They then informed me the tooth extraction would cost at least $4,000 and possibly much more. My human dentist says all he would do if it were my molar would take an x’ray for a $100, and the extraction for $400-500. Unreal. Price gouging at its worst. It would be literally cheaper for me to fly to SF with my pup and get it done there.

We had to take our dog here for an after hours emergency visit. They are one of the few places on the island open 24 hours and will accommodate for a high fee. You’re basically paying for an “emergency room” visit with no insurance so the visit cost is all out of pocket. The cost was worth it to us for the peace of mind that our dog was not only okay, but was so much better after the visit. We’re grateful for this place.

A very frustrating experience! They force a $309 emergency visit fee if your pet is sick and needs to be seen without waiting 2-3 days for a scheduled apt. Emergencies are life threatening not sick pets! Why else would you have a pet doctor? ! Yo top it off, after paying a ridiculous fee for an exam you can’t even go with them. I’m very disappointed and will find another Doctor. It’s not the first frustrating experience we’ve had.