Fertility Institute of Hawaii, Honolulu HI

I could go on and on with good things to say about Dr. Goulet! She is by the far the best Dr I have ever worked with. She is so attentive and caring and really listens to what you have to say! I’ve never had a Dr be so passionate and really want to help! I am so glad I had the chance to work with her through my pregnancy! Mahalo (:

From the start to the day of releasing me to my OB, the staff with the top knotch knowledge of everything about fertility was very pleasant, they did not waste my time with every visit. Dr. Karmon and her staff is the number 1 real deal here on oahu. I do not regret changing my treatment with this facility. From the front desk to the phlebotomist, you just feel the welcome and support in every step of the way. Definitely recommended this facility to people just like me.

We just celebrated the birth of our son, who was conceived thanks to Fertility Institute of Hawaii and Dr. Goulet. We'd had a frustrating unexplained infertility journey complicated by two cross-country moves and the pandemic. We were so thankful that FIH was willing to work with us to establish care even before we moved, so that we wouldn't have yet another prolonged interruption in our care with referrals, etc.

Then, we found the whole experience much more personalized, friendly, CARING, than any we had experienced before. We planned one final IUI before proceeding with IVF once insurance kicked in and we reached the 5 yr mark (same month). The IUI process was much more closely monitored and supported than any of our others, and I'm certain this played a role in the successful outcome. IUIs had felt almost like (very expensive!) "throw away" procedural steps in our previous clinics. Ultimately, our time with FIH and Dr. Goulet was very short, but our lives have been forever changed and we couldn't be more thankful.

Very professional and friendly. Me and my husband is very grateful for all the help that we received. Will recommend to anyone who is seeking services.

Dr. John is very experienced great doctor. I trust him 100%. All the stuff in this clinic are nice. Surgery team was just perfect. They work accurately professionally, I was really comfortable through all the procedures. Especially my coordinator Aki was amazing. She is always there for me, explain things since the day one. She responds immediately always helping me. Without her I didn’t do IVF treatment twice for sure. Because of her I’d never been nervous or worried, I really enjoyed this experience. I truly appreciate Aki is my coordinator.

From my mid-30s, I spent 10 years trying to adopt as a single woman. I found myself aging out of the international program that gave me the best chance for a match. Then the pandemic happened and borders closed. Starting my infertility journey in my mid-40s was daunting. I knew the odds were not in my favor. I specifically chose Dr. Goulet because, as a single mother herself, she could understand my perspective and challenges. I also knew this process would take time. It was a gamble but I used that time to really listen to my body and to get as healthy as I could for baby. I worked hard and there were lots of bumps and sadness with each cycle that followed, but I learned from each of them. Switched to donor egg, which was the right treatment choice for me over the donor embryos. Pregnant from my first transfer, which was a very happy surprise! A supportive provider makes all the difference. Dr. Goulet backed my choices from the very start and, with each cycle, she kept me going, even as she was nearing the birth of her 2nd child. My IVF coordinator Alyssa was a joy to have on board. She made me feel much more relaxed and at ease, carefully explaining procedures and next steps. I’m very thankful to the embryology team as well. They are the unspoken heroes who tended to my little-one-on-board and are keeping watch over my other two embryos. I hope to try for my second about a year or so after this one is born. None of this would be possible without Dr. Goulet and her team!

I did 2 IUIs with this clinic & could not be happier. Our time with the clinic was short, but I will never forget the amazing doctors & nurses. I unfortunately moved from Hawaii before baby girl was born, but I have this incredible staff to thank for getting her here. I could not recommend FIH enough!

Trying to get pregnant is a beautiful experience but it's also extremely trying, all emotions are felt. Having an amazing team guiding you, as we found out, is of immeasurably valuable. We were so very grateful to have had Dr. Goulet and Jenna be a part of our little fertility team on our road to getting pregnant. We have recently been blessed and are now graduated from the fertility institute but we miss them already!

Dr. Goulet and our IVF coordinator Taylor are two of the most special people to us. They are everything we needed as we began our IVF journey. They are kind, compassionate, professional, and always available whenever we needed them. We will forever be grateful we found Dr. Goulet to help get our miracle baby here.

Dr. Goulet and the entire staff at Fertility Institute of Hawaii is sooooo wonderful! Dr. Goulet is extremely knowledgable, attentive, compassionate and so kind. Anytime I had a question their staff responded quickly through the texting app even if it was needing them to call me to talk about something. If you are a military family, Dr. Goulet was wonderful on communicating options. We always knew what our next steps were and if we had questions they made sure to go over it again patiently. We are excited to be expecting with the success of Fertility Institute of Hawaii

I started my fertility journey with Dr Goulet in 2020. She has been an excellent resource, advocate, and physician. She helped us through difficulty decisions and provided the professional guidance when needed. In the end she didn’t give up on us and we are expecting. I would recommend her to anyone facing similar difficulties.

I just want to say thank you to Dr. Goulet for showing the utmost care and attention to me and my husband during our fertility journey. She is kind, attentive, and over all an amazing person and doctor. Because of Dr. Goulet and the team at Fertility Institute of Hawaii we have our amazing son that we can’t imagine our lives without. IVF is a long and stressful process but having a doctor like her made me feel like better days were just around the corner & better days did come. She was the first doctor to give me an actual diagnosis of my PCOS which is something I’ve been struggling with for what seems like forever. She didn’t only diagnose me but did something about it which is the most important. We are forever grateful!

I can't thank Dr. Karmon and the wonderful staff enough for helping us complete our family. Infertility was the hardest journey I've ever been through. There were times I felt defeated and unsure but Dr. Karmon always made me feel like we were in this together and if one thing didn't work she had a plan for the next. Fertility is such a personal and emotional experience so having a staff make you feel like family or close friend instead of a patient really makes all the difference in the world. Thank you Dr. Karmon, my amazing coordinator Alyssa, Christian and all the FIH staff for being there for us. Our twins just celebrated their first birthday and we treasure every day with them!

100% Highly recommended especially Dr. Goulet and my IVF coordinator Tara. They were both amazing! When we decided to grow our family, they became our symbol of hope. They did educated us, they understood our feelings completely and concerns were acknowledged right away. Though one thing's for sure, it was not an easy journey but it wasn’t as difficult neither as they provided us with all the care that we needed. We prayed to God to give us the right people to go through this very complex process. And through careful planning, Dr Goulet and the whole team made it a very successful treatment. We now have a wonderful baby boy! So as we start this new chapter, we pray that FIH team will continue to help other families plan their treatment and share their successful stories as well. Thank you so much Dr. Goulet, Tara and FIH staff.

Unfortunately, I was NOT one of the lucky ones who had a good experience here. I felt like me and my husband were treated like a number not a true patient. To avoid ruining their stats, I wasn’t even offered a second IVF cycle, but to utilize a donor egg right away (note this was my very FIRST ever IVF cycle, I wasn’t even given the option to try IUI). Can you imagine being told that your embryo was terminated and then being told you should opt to use a donor egg in the same sentence? It was heartbreaking and confusing at the same time. We weren’t given the care that we thought we would during this emotionally and physically draining process. I’m pretty sure we may have had the same nurse twice out of the dozens of times we had to go into the office. And even with the financial side of things, just passed off to the third-party insurance that they utilized and am still being billed to this day (more than a year later). When asked for help with this, they just provided a number to text which basically just led me to the generic website. Again, my experience is different from others as I know some friends who have had better care here with Dr. Goulet, but I thought it only right to share another viewpoint. Also, I believe she was going through her own issues at the time because she didn’t seem very invested in our journey. But again, this is just from our experience.
If you do decide to go here, make sure you’re armed with your questions and have your ducks in a row. They will not help you with figuring things out. Know your rights and what you’re covered by.

Dr. Fraterelli and his staff were fantastic throughout our entire journey. During our initial consult, Dr. Fraterelli talked about the spectrum of treatment options, and I was so relieved that IVF was not the first treatment recommended, as I was not sure how I felt about the procedure. A common misconception is that if you are receiving care for infertility, it must be IVF, but Dr. Fraterelli educated us on different treatment options, and he made us feel comfortable about our decisions. Each cycle, our treatment was refined and evaluated until we discovered the treatment combination that ended up in a successful pregnancy.

Everyone at the Fertility Institute of Hawaii is committed to an excellent patient experience, and it shows in the level of care from everyone. The nurse practitioners are fantastic providers, never made me feel rushed, and took time to thoroughly answer questions. The medical assistants were always there to guide me through my appointment so that I was never lost. The front desk representatives were always kind and patient during check-in and scheduling. The phlebotomists were so gentle and friendly, especially for someone like me with stubborn rolling veins. The efficient use of technology with the secure app provides top notch response times to patients. One noticeable practice is that payment is never discussed or collected at the front desk, but rather privately and with utmost sensitivity, and that really proved to me that patient care is the priority.

After 4 previous pregnancy losses, I had my last appointment today with the Fertility Institute of Hawaii because I am in my 8th week of pregnancy. It was bittersweet because I have come to love the team there, but I am so hopeful to move onto my next chapter in this pregnancy. Thank you, Fertility Institute, for the impact you bring to Hawai'i families! I am forever grateful!

Initial consultation done. No follow-up, or guidance. Dropped us like a hot potato. Not recommended for couples from the mainland. Try your luck elsewhere