First Hawaiian Bank Kapiolani Branch, Honolulu HI

The security gal is always so nice! She does a lot more and directs people to safe deposit box, teller lines and new accounts.

The lines are slow as hell and workers drag feet and take their time.avoid coming to this branch at all cost. Will never do business with FHB again.sticking to CPB and BOH.

If you are from the mainland and you are thinking about setting up a checking account here be aware that it will take 10 business days to get a debt card in the mail, they do not have zelle so any transfers to any other account takes over 3-5 business days. Everything seems a little slow and not very organized I was having issues with the online banking app as well.

Older woman Bank teller very rude. Told to tell me to exchange my old bills anywhere else but First Hawaiian Bank. I said I would like to to it at bank because that’s the most logical place in my opinion. Then she said she’s not trying to argue with me and wouldn’t listen to my request and basically was standoffish and irritable. I left without arguing too much because as always there’s a Disneyland sized long line behind me and I didn’t want to be rude and cause a scene and make the others behind me wait longer on their lunch break.

I called FHB Kapiolani branch to ask to speak with a manager there and was put on hold for about 15 minutes. When I finally talked to someone they said that the manager is busy and would call me back asap. I waited patiently for 22 hours (11: 55 am, March 28 to 10: 07 am, March 29 and still no call back.

I’ve been with First Hawaiian Bank off and on for over 30 years. Their customer service has gone downhill over the years and their employees really need to be more kind to their customers.

I’m really upset at how they treat customers and I also saw the teller next to me not being able to assist an older lady customer of theirs properly.

I’m very disappointed in First Hawaiian Bank.

Put a hold on a cashiers check for 7 days! Its a cashiers check, it guarantee by the bank that issued it, why do you need to put a hold on it. Called over 4 times for a branch manager to call back, no call back. Requested for hold to be released, now Im waiting on the 4th day, and still nothing resolved. SO FRUSTRATING!

Spacious parking is great but always long line inside this branch especially after updating their system.