NAPA Auto Parts - Genuine Parts Company, Kailua HI

Great customer service and outstanding tool selection. Napa parts are always reliable and in stock. Professional parts, tools, and customer service. At the Kailua store see Renee or Mike for excellent customer service.

Brother (Mike) is the guy to see if u go here his da best he will help and more he go 100% best customer service.thanks MIKE. I go to napa for everything for my cars n truck or semi.support USA

The employees are so helpful and friendly. Their professional is impeccable! Definitely recommend this location!

It was ok we were given the etong part but oh well we just returned it, my daughter wasnt very happy though it was her part!

Needed a new battery for a Toyota Prius and the one on the computer was different from the one in the car. I didn't realize that my daughter had the battery replaced the year before and the Toyota dealership but in the wrong sized battery. When I went to put in the battery that Napa gave me it looked like the wrong size, but of course it wasn't. The manager at Napa (Vanessa) actually came she was finished for the day and spent 1.5 hours helping me put the battery in. She did NOT have to do this and went WAY out of her way. I attempted to reimburse her for her time and I kept insisting, but she would not accept. Vanessa and the Napa staff were amazing and if you need auto parts why would you go anyplace else?

Service was excellent. Although they didn't have the part I needed, they were able to order it and have it available next day.

Love going here great part expert help they have what u need or can get it usually same day or next day always go to them first

Very helpful and fully encapsulated Aloha. I am so thankful for stores that still have the customer in mind with their actions as well as tag lines.

Asked for product choice help on fixing some minor scratching on headlight and paint and the guy working was incredibly unhelpful. Pretty rude from the get go when we asked about best products and only got worse from there. Wouldn’t recommend.

First time ALMOST customer of NAPA?
Trying not to waste my time, I called Instead of driving to the store. No one answered two previous times I called in 45 minutes.

So I try back an hour later and someone answers and places me on hold for 1.12 minutes. No biggie. They finally ask "how can I help you. " Do you have any cabin air filters in stock for, I give them vehicle year make and model, and he tells me he will have to call me back!
He takes my name and number and no call back!

Customer service fail!

This store is on my list of will not go to

Worst privately owned NAPA ever. Rushed over to get something and arrived at 5: 55 pm on 6/11/18 when they close at 6pm to find the door locked. Guy at counter insisted it was after 6pm. He would not help me and yelled from the counter for me to leave. Too bad he looked at an analog clock verses any connected device with time. Never again will I go there.

Customer service consisted of telling me to check their website instead of just answering my question. (which was asking if they had a specific paint color.)

Knowledgeable staff they were very very helpful the three or four times I've been there. I don't give bad reviews for little things like workers being grumpy like some reviewers. These guys are car guys they know car parts and they take care of their business. Thanks again for all your help gentleman keep up the great work