Palolo Auto Service, Honolulu HI

Horrible experience!
Extremely unprofessional!
I walked in for a safety check there were no cars in front me in line. I was asked to come back an hour later because the inspector is working on fixing a car. I drive back there 40 minutes later to be early for my inspection. I wait there for a long time and I’m treated as if they’re doing me a favor and then the inspector shows up unprofessional, no uniform, and then jumps in-front me in line and does a safety for his own car and starts taking pictures.etc. Then they call me to the line and I’m still being patient then he says buy two new tires so you can pass the safety! So I say thank you for being professional and I leave.
I hope the owner sees this and sets his employees straight I was waiting for 60-90 minutes in the hot sun to get my service which I would pay them for.
Definitely don’t recommend it and won’t step foot in there again.
There are many other places that do safety checks and practice professionalism. Don’t waste your time! Aloha!

Called New Year’s Eve at 6: 30 am for break issues work completed at 9: 30 am awesome courteous professional customer service! This is my go to auto mechanic!

Friendly, quick and professional service! They helped us out with a car problem that happened at a bad time. We had tried another place a few minutes before with no luck, so we really appreciated their help. Thank you!

Great last minute service just before closing on a holiday eve. My battery was dead. I replaced it in the morning. Later in the day I noticed that my break lights were on even when my car was not running. Didn’t want my new battery to die. It was 4: 20 on July 3rd. Yikes. I searched for mechanics close by and gave Palolo Auto Service a call. The gentleman I spoke to said he could help. I rushed over. $15 and 10 minutes later my break signal switch was replace and problem solved!

I’ve never written a review on google before but here it is. These guys have competitive prices and always go above and beyond. My battery bracket broke so I bought a new one but didn’t have the time to put it on the same morning. So I asked if they could throw it on cuz it’s suppossd to be simple. Well this bracket didn’t fit the battery. Without question one of the mechanics cut a piece metal and I gotta say looks super professional so the bracket would fit my battery on top of changing my alternator for me. Much mahalos to these bradahs keep up the good work.

Called to ask if they could do a safety check on my truck and instead of a simple yes or no answer, the guy began to lecture me for waiting till the end of the month to get my safety check. Told me I “dropped the ball” and “shouldn’t forget about safety checks”. I ended up just hanging up on him. I was absolutely dumbfounded. Who the hell does this guy think he is to berate me like that? ! TERRIBLE customer service. I will never give Palolo auto service my business ever again.

Got friendly and efficient service today from Ross and his crew after my car broke down and I had it towed here. Ross took the time to listen to my concerns and what I had observed was wrong, and then he walked me through the solution and what the price of the repair would be. Very quick turnaround!

Jim and Ross and their people have serviced and repaired every car my wife and I have owned for 22 years. We have sent them all sorts of customers over the years. Absolutely trustworthy, honest and professional.

I had a leaking tire. They fixed it in 5 minutes. No waiting. Honest, friendly. I didn't even have an appointment. This is one of the few full service gas stations around. Reminds me of old times.