PetSmart, Kapolei HI

I normally don’t write reviews but this is the third time I have had a bad experience with their groomers. Not three times in a row but today was the worst experience out of all of them.

The first bad experience was picking my husky up after a grooming session. I realized when looking at his paws the groomers cut them too short and had cut into his veins. My husky already has issues with me touching his paws but after that experience he will no longer let me touch his paws without whining.

The second bad experience was when I brought my husky to do bath and brush with furminator. Avoiding the nail trim. I was told his appointment should only take up to 4hours and they would informed me they would call as soon as he is done. His appointment was 12: 30. The drop off was fine but my complaint is regarding how long he actually took. I waited at home and not only was he not ready until 6: 30. I had to call them to ask if he was done. When I called the person and asked, the employee answered “oh yea, sorry he is all ready for pick up. ” When I picked him up my husky was dehydrated and stressed.

My third complaint is for today. I booked a grooming appointment for my Pomeranian very last minute for Tuesday at 2: 30. Tuesday comes around and I receive a call at 12. The groomer now informs me the person who is suppose to groom has called off and I won’t be seen. She asked if I could come in today (Thursday). I am currently moving off island tmr so I was already on a tight schedule but I say “okay, Thursday works. Is same time okay? 2: 30? ” She says sure. Today comes by and I am running late. I call around 2: 17 saying I will late. I am then told by the groomer my appointment is actually 2pm. I ask is there anyway I can come in due to the fact I was rescheduled for someone calling out. She says come in. I arrive there by 2: 40 and I ring for check in. Not only was I not seen until 2: 55. She had headphones in so she couldn’t hear me ring the doorbell and she had the audacity to tell me she was waiting for me at the desk at 2: 50. Not only that, I was told I could not be seen today.

So sorry for the long review but this is the worst experience here I have ever had. Normally I ask for Dakota when she works but everytime she is not there the worst things happen. I do not recommend this grooming place at all unless you ask specifically for Dakota or the nice tall gentleman. Everyone else here is inexperienced and has the worst customer care.

The grooming dept did a fabulous job on my very floofy dog. He is 10 and has hip dysplasia. Lucas did a great job getting him clean, making sure he was totally dry, grinding nails, and trimming paw fur. I can’t thank them enough for be so careful and kind to my furbaby!

Love the layout and how easy it is to find things at this store. All of the people that work here have been super helpful in getting us the exact products we are looking for and even when it's not available here at their store they are full of tips and recommendations.

It's worth mentioning that we gave two kitties here their forever homes. The process was really easy and we were able and continue to buy all of the supplies we need in this store. It's worth noting that even if you buy food for your four legged companions here and they end up not liking it-there's a return policy you can talk to a worker about.

Got my small 10 lb.dog groomed here and I was surprised at how well the groomer did. I was skeptical since the reviews aren’t great but given the price and the job they did, I’m really happy with it! I will definitely be requesting Sam again since he was so nice and helpful!

If it's your first time and you don't understand the payment process for the groomer, they treat you like dirt. So a tip If you have never been, when you take your dog to the groomer section and drop them off, even though they have a cash register right on the desk, you are supposed go stand in the regular line, outside the groomer area to pay.no big deal, I just didn't know or understand why. This is perhaps why they banned me? I never raised my voice and was honestly confused.

My toy poodle (under 4 pounds) was categorized as a regular poodle and I was charged $125.00 for a complete buzz cut and her head & facial hair was crooked! Terrible! All dog accessories and clothes were overpriced! Clean store but be prepared to spend some money! Chi conditioner and shampoo line available for dogs which isn't at other pet stores so that was great!

I prefer here to Petco, personally. It's always clean, amply stocked, friendly staff and price matches on-line website.

Always helpful and friendly staff!
They keep me coming back
Excellent customer service

This location has the worst groomers. The manager would charge you extra for an area with longer dog furs. Our dog was traumatized after the grooming; she had scissor injuries between the eyes, paws, and butt along with ears infections. I had to take my dog to veterinarian for an health check after a few days. No wonder they have so many openings available even during holidays. I should’ve known better.