Ratana's Green Papaya Salad, Hilo HI

Had great experience for vegetarian dishes they served. Pad Thai was our favorite with correct spice level and flavors were so delicious! Papaya salad was very fresh and refreshing! Summer rolls were great! I would definitely recommend this place.

The owners of the restaurant were exceptionally kind. They treated us like family and even offered us more than we asked for.
The food was extremely high quality. Farm to table. Home cooked and delicious. When I come back to Hilo, I'm coming back here.

Amazing place! We got the green papaya salad and asked for tofu on top which they kindly added and also had the tom yum which was soooo delicious? Honestly healing. The restaurant was recently bought by a couple in December of 2022 (I unfortunately didn’t ask their names) and the woman has been cooking her whole life and for various local places around Hilo.

Seriously spectacular spot and I’m so happy we found them! They’re not always open at 10 since they’re busy folks, but if you get the chance to stop in and give it a try, definitely recommend.

Very good service and awesome salads. I am not salad fan but this place very good options.

They also have Jain options

The new owners of Ratana’s green papaya salad are doing a great job! This is the chicken pad Thai, beautiful!

Absolutely delicious, super friendly, and the portions are big so we did not go hungry ordering the red curry and chicken fried rice. Ratana's is a small place with great food!

My husband had the Green Papaya Salad with Grilled Chicken, and I had the Pad Thai. Both were excellent. They seem to be primarily take-out, but there was one table outside where we were able to watch the city go by. The staff were busy, but very friendly.

What a quaint place for a quick stopover lunch with great vegan options for plant-based travelers and locals alike. I really enjoyed the green papaya, summer rolls and see ew noodles

Great food, but not kid friendly. Rude to another customer who had a small child- the store owner kicked her out because her kiddo was a busy body- he was around 2. Sad.

Very quick service. Simple place. I had summer rolls. They were delicious. Good value for money. Lot of vegetarian options

Wonderful tasty food! They catered a work lunch for me and everyone was so pleased to have such a nice variety and plenty of options for multiple dietary restrictions. Was a great value and order was prepared on time.

Another quick review!

Gluten free and vegetarian options!

Very good food! Best Thai noodles I've ever tasted!

The texture is perfect! I think the flavors mix very well and the cooks know what they're doing.

Everything was spectacular! But. One- actually 2 things I ought to mention;

The avocado summer roll thing- actually good, but I feel as if the sauce was really sweet. The outside wrap was interesting, and my favorite part actually.

Service- (this part is quite long, but to sum it up, no bueno)

too bad I couldn't pick up the flavors very well because this older lady at the front counter was very disrespectful, I usually don't leave reviews like this but it made me very uncomfortable.

As a tourist I was very dissatisfied with the treatment the counter person had with a particular customer. A young mother with her young child came in, she was kicked out due to her child being "disruptive. " Me and my family were the only other four people in the room, and confirmed that in fact, the cute little guy, was not disruptive.

Boom!
Kicked out anyways!

Disgusting! Revolting! He's just a child!

This behavior is unacceptable and childish. Me and my family do not recommend this restaurant to anyone.

The whole time I was just at "aloh- huh? "

This really brought the rating down, I hope that they treat upcoming customers with the utmost kindness.

Thank you, and have a lovely evening!

I had a very bad experience today with the older lady taking orders. I think she is the owner and was extremely rude to me. I had my 3 year old with me who you know is only 3 years old! He looked around played with the napkin holder that was empty anyway, looked at those paper boxes by the wall they use for to go but he kept them in place and just being a normal 3 years old kid.
She didn’t like it and started yelling at me at one point she said something vulgar to me too. She said we can’t even come back anymore. I asked a family who was sitting there if my son is really that bad and they were sorry and said he was completely fine. I started crying because this made me sad being treated poorly like that.
I left in tears and felling down because she didn’t have a good day or i really don’t know what happened to her. I live in hilo and I went there with my son like 2x/month to get him noodles.
I actually don’t like their noodles that much but he did plus they are cheap. That’s why I went there.
This was first time it happened to me but there was usually different lady taking orders before.
Anyway, I ended up paying for being treated this poorly because my son would start crying if we would leave without his noodles but I left in tears.
Now, I will start gladly paying a little more somewhere else where we will be treated kindly as valuable customers.

Absolutely amazing experience! The ladies who work there are so kind, spunky and playful. My family and I went there yesterday because we saw all the great reviews and our expectations were 1000% exceeded. The food was fresh, smelled amazing and tasted even better. If you’re looking for authentic Thai food in Hilo, try this place out for sure!

Such good food I always come back. Also they are so sweet and nice. Makes me want too come back even more.

Gigantic portions! Pad see ew was different from what I’m used to (thinner noodles) but very tasty. Didn’t have egg so I think it was vegan? Green curry was surprisingly flavorful and tofu was excellent. Papaya salad was also very good and fresh. The avocado I got with it was soooo creamy!

Very good portions and tasty! Got the chicken + papaya salad, pad see ew, pad Thai, and curry. There was so much papaya salad but I am not complaining! Would recommend as a quick and good quality lunch!