Rutan Refrigeration & Air Conditioning, Kapolei HI

I'm not one to leave a review or write a bad review, I have used this company 2x for Annual Maintenance. The 1st one was good. 2nd one was very disappointing. They over charged and didn't care about my complain. I wasted over 1k for nothing.

I was very pleased with Rutan Air Conditioning. They came out the next day, diagnosed the problem and had the unit ordered and installed today. The two men who came to take out the old unit and install the new unit were super polite, courteous and professional. Everything is running great. Thank you and I will highly recommend your company.

Called for preventive maintenance and they came out quickly. Thanks to Justin and Rutan Refrigeration and there hard work.

Great Service. My AC went down and called them out. They were able to get me in for a same-day appointment. Office staff were really sweet! Was able to repair the system all in the same visit. Absolutely excellent service and knowledgeable technician. He didn't mind my questions and was able to explain what broke and how the AC works to me.
Super easy overall

Quality of service was excellent and the value.
I've used Rutan over the last 5 or so years.
They are upfront in their estimates. They may not appear to be the least expensive, but by the time you add in different add-ons other companies add, they are cheaper than many companies.
Even more important, they are reliable.
Many HVAC companies don't answer or take their time scheduling services. I’ve used them many times. They repaired a condenser coil, installed a new system, cleaned the air handlers, etc.

Terrible company I got a 250$ service done back in 2020 I had issues with what they said they corrected and on top of it they are now saying I never paid them back in 2020,3 years later, SAVE YOURSELF AND DO NOT USE THIS COMPANY

Be prepared to be set back a few months with them. Job could not be completed the first time around because technician pre checks were not conducted prior to the repair appointment to ensure everything was needed to complete the job. In turn this will set you back an even longer wait because the remaining parts have to go through the ordering process again!

Save your money and do business with a different company. I have never NEVER left I negative review for anyone but Rutans absolutely deserve this. Their customer service is non existent. I wish I had a chance in choosing my own AC repair company but unfortunately got stuck with them. Please save yourself an headache and go with a different AC company.