Safeway Pharmacy, Kailua-Kona HI

It took them TWO WEEKS to fill a prescription. I waited an hour and a half the first day, contacted my doctor who also reached out to them to hasten the process, came back the following day and was told it still wasn’t ready. Then proceeded to wait two weeks for the script. This is the last time I use this pharmacy.

I get so stressed every time I have to go to this pharmacy. My most recent, and now last, experience with them goes like this:

I use NuvaRing for birth control to regulate my cycle. I went to Safeway the week I was on my period to make sure that my Rx would be ready for pick up by the time I needed it for the following week. I was told “it will be ready for pick up on Tuesday after 3pm. ” Great. Something told me to wait, so I went in that Thursday instead, only to be told “it’s on delivery and will get here tomorrow by 2pm. ” Annoyed, but whatever. Friday rolls around, thankfully I found my Rx # so I decided to forgo the line and call to check on status. “Your prescription is on order and will be available on Saturday by 2pm…”
Saturday, I call. “Your prescription is on order and will be available on Monday after 2pm…” I’m supposed to start my Rx on Sunday!
I get a call on Saturday around 3: 30 with a voicemail from Safeway “Hi Lauren, I’m calling about your prescription to see if you want me to order it, please let me know…”

I finally was able to pick up my Rx, but now have to wait until my next cycle to start all over. Thanks a lot, Safeway. I’ve switched pharmacies.

I had a serious issue and requested advice from the pharmacist. She came over to the window, but never took her eyes off of her computer screen. She didn't listen to my questions and didn't offer appropriate advice. Worst pharmacist I've ever experienced.

Techs seem good. Pharmacist told me they didn’t have my script and handed it back without even looking at me. The tech had just said they did and then went to talk to pharmacist when I told them I don’t normally fill there. It is their right to refuse a fill but seemed pretty rude to me.

Nice, clean new store, but. Every time ive come so far, there seems to shortage of staff, usually just 1 sometimes 2 people, helping checkout.last time i went had to wait in line for over 20 min.with just 2 others in front of me, then was told by lady she sold all the anti inflammatory gel i needed to someone the day before, and suggested i buy it off the shelf for twice as much as my prescription.went to longs and got it for less, and they had it in stock.

The pharmacist tonight was all by herself yet was getting it done. I can't belive how good of job she did handling 3 lanes, taking prescriptions, filling them, giving shots and checking out. Amazing workmanship.

Get this woman some help Safeway! Downright terrible to leave good employees out there by themselves.

Love this store and Pharmacy, wonderful and friendly staff, wonderful customer service!