Servco Auto Waipahu

I drop off my truck for service at 9: 00AM per my appointment. 10: 45 AM and they haven't even looked at it yet. They thought I was leaving it for the day, after I indicated I would be waiting when I booked the appointment. They told me it would be done by 5: 30 PM, but they would try.

Mr. Do and Jeff, is a Vital role at Waipahu service department. Highly recommended. Thank you both for your outstanding service.

The team was extremely helpful and courteous. Explained all services performed prior to doing the work.the best repair experience I've ever had. The whole service department, from scheduling, auto technicians, and final payment process, performed well. Excellent customer service

Took my RAV-4 for its 50,000 mile service and was greeted by Annelysa. My car ended up needing more than just a routine service and when I told her I really needed to be out of there by a certain time, she was very understanding and helped expedite the process. Thank you very much Annelysa!

Just wanted to share how amazing the customer service at Waipahu servco Toyota my sales rep Josselle was awesome hands down the best I ever experienced go buy your car from Josselle you won’t be disappointed aloha

Went with my partner for their new car and the guy was very nice but apparently they don't take no for an answer when it comes to being photographed because I'm dating them

Jarrett Grace helped in showing a new truck. Highly recommended. Pricing at Servco is best on island. If you need a new vehicle go to Servco Waipahu and talk to Jarett

Bought a new Tacoma a few months ago and was absolutely blown away by the service. Tasha and Jacob were super friendly, helpful and patient. I wasn't able to make my original appointment but Tasha kindly assured that they can help me anytime and that's what they did. Tasha and Jacob stayed late just to help me get my new truck and they were super cool throughout the whole process. Absolutely recommend going to this dealer and contacting Tasha and Jacob!

Servco Waipahu is the best. Recently, my husband and I bought a brand-new Toyota 4Runner. JJ, our sales consultant, was the best. We were in desperate need of a new vehicle and JJ, along with the whole team, was very accommodating to our needs. I highly recommend visiting Servco Waipahu if you are looking for a new vehicle. Ask for JJ!

Just bought a 4runner2023 today. Thankyou to Joe who helped us and walk us through all the process. He never let us walked out of that door unhappy. His Awesome! Very patient and very friendly. MAHALO!

I started the process of putting down a deposit in early 2022, decided what truck I wanted and kept current with Derek, my salesman. A few weeks before the truck arrives I have my brand new 2022 Subaru Forester with ~8k miles appraised for a potential trade-in on a truck that came in that fit closely to the description of the truck I ordered; I was offered 31k for my car, which at the time I believed was low but came to accept as a loss. I decided to wait for the truck I ordered rather than buying the one that was available and would need another appraisal after time has passed.
Six weeks later the truck I ordered is on-island, I do the “final” appraisal on the car and after over an hour of waiting Derek comes back to tell me they’re now offering $28k. $3k less than just a few weeks ago. No one can explain how they got such a dramatic decrease and conveniently the manager who wrote the initial offer is now transferred. THE WORST PART:
they say they can’t find the original offer of $31k but the THE ORIGINAL offer is in my file with the date marked on it.at the bottom, I see the original offer amount has been marked over with WHITE OUT.the entire file is written in BLACK INK except for the numbers written over the white out, which is in BLUE INK.
Changes the story, white out the original, say that there has been a “significant” drop in price of cars.ridiculous. Scummy. Unprofessional.

I don’t know who is responsible for these business practices, eluding me of the truth and saying they can’t “remember” anything from a few weeks back.period point blank, if you change a price that dramatically have something to back it. Don’t try and HIDE it with white out. I took my deposit back and left. I’m disappointed that I’ve wasted so much time here.

Services are fine for regular maintenance and intervals. However, do not use this services department for major repairs. They do not have a running stock of OEM parts and you will be out of your vehicle for up to one week. Staff is courteous and helpful though.

Looking for a new truck.bought our last two here and just ordered our next.service department also very good.in and out in 2 hours

Parking for guests a little tight, but available. Parts department came through with exactly the part I needed. Cashiers super efficient and friendly.

Horrible service. They played games with me and my car all weekend time, money and energy waisted

Fast, reliable service. They don't over charge for things like blinker fluid and air trapping units. (haha). Seriously though, my experience was fantastic. They quoted me a few days to troubleshoot, fix, an issue, and complete warranty work. It was done the by next day. They explained everything in understandable language and told me how to prevent this issue in the future. 5 stars is well deserved!

If you're looking to buy a vehicle, I highly recommend working with Louise Obaldo at Servco Waipahu! Her patience and personality made our buying experience a pleasant and minimal stress one. We were looking at Servco in Mapunapuna but the salesman I dealt with was horrible, aggressive, and arrogant. After our first consultation with him, we took a break and was frankly hesitant to continue our search for our family vehicle. But then we took a chance with Louise and not only was she the complete opposite of that other sales person, but anytime we walked into that dealership to meet with her, we felt zero stress or pressure because of how welcome and warming she was to us. The entire staff at Servco Waipahu was actually very welcome and helpful from just checking in to actually escorting me to find the bathroom. Titan was our financial consultant and even he was excellent to deal with. He made everything easy to understand, gave no pressure, and made us feel good in whatever decision we made in that room. There were even corrections that needed to be made on our forms (at no one's error) and he went back through everything quickly and efficiently. He was very outgoing and friendly and made the closing part of our deal that much of a better experience. We are returning customers to Servco Waipahu and will continue to do business with them as long as they have staff like Louise and Titan. Thank you!

I'm really disappointed with my service today I came in 8: 30am for the service and told them I'm gonna wait for it. I'm the first one who sit in the waiting area and I'm the last one who came out and never done all the service. They should've told me that only the safety check is taking my car long so I can have other person do it and after waiting for almost 4 hours they never finish the safety check so I told them to just leave it and do it to some other place. Really disappointed

Picked up my vehicle at Servco Auto Waipahu today. My car was damaged while in the lot at the service center. Reid, my service coordinator helped me get a loaner while my vehicle was being serviced. The job was supposed to be 2 weeks, but it only took 1 week.

Lauren the woman who did my paperwork when I picked up my vehicle was very nice, and made sure I didn't have to pay for a service that wasn't my fault.

The gentleman who drove my car around made sure everything was in order, before I left. He drove my Traverse right up to me.

Not only is service great here, but the sales team is great too!

We bought two 2008 Chevy Malibu from Servco Waipahu back in 2007, and we still have them. We may be coming in for a trade in! (Waiting for some electric cars to brought in.)
We stopped by in 2018 and bought our Traverse. The best decision ever! Sales and Service is really good here.
Thank you to everyone at Servco Auto Waipahu! I hope to continue to do business with you all.and I hope service with a Aloha/Smile never changes.