Servco Subaru Maui, Kahului HI

I was expecting to get charged a lot just because i went to a dealer, but I was happy when my bill was incredibly reasonable. I will definitely come back for future services

Cindy, the service manager is caring and knowledgeable. She has always treated me with respect and taken the time to assist in finding solutions to the problem i was having with my Subaru. Since i bought my Subaru Forester five years ago i have seen her for my checkups. I found the staff to be friendly and welcoming. Mahalo, Joanne Muchille

Go see Dayne Kobayashi down there. He is super knowledgeable on all the models, trims, and features of each vehicle, very through and straight forward. It's refreshing to deal with trust worthy sales people. I'm super happy with my new vehicle and would recommend them to anyone

I had an excellent car buying experience at Servco Subaru. The beauty and comfort of the 2019 Subaru Forester impressed me. Also Natalie's very supportive attitude and guidance and great knowledge about the car was hugely appreciated. I was thankful to feel like I was not dealing with a pushy sales situation, like other car dealerships I had experienced.

Jim, the floor manager is a professional. I really liked him and his knowledge. Although, everyone in the sales area appeared to work closely as a team which is seldom seen at a car dealership. I was impressed with the entire sales department.

I thought I was purchasing a great car when I bought a Subaru; instead, I have a car that has burned oil from day one (engine smelled hot from the beginning), A/C is broken to the tune of a couple hundred dollars to have diagnosed and another $2600 to repair, passenger seat in front doesn't recognize passenger in seat which cost $150 to diagnose and will be $1200 to fix (else I can drive a car with an airbag that may not deploy). Air comes in through the windows (also from the beginning) and the car rattles. The service manager is great but the shop overall is ridiculous. And you pay for the diagnosis of problems which doesn't even count toward the repairs. I am shocked by the cost to keep a 2014 Subaru Forester running. Horribly disappointed. I didn't spend this much money on a 20 year old car that I had. And we've only driven the Subaru 76,000 miles. Subaru, stand by your reputation!

Cindy Figueroa, Service and Parts Manager, and Service Technician Marcus did a fantastic job in taking care of me and my vehicle a 2016 Forester Subaru. Came in with humming noise coming from rear of vehicle and possible issues with front lower control arm bushings. Both rear wheel bearings were replaced, wheel alignment completed, and front lower control arm bushings were fine. Mahalo to Cindy and Marcus. I RECOMMEND Cindy Figueroa and her Team of Technicians to any. We just moved to Maui and Cindy and her Team of Technicians are for us.

The Service Manager, Cindy, is wonderful. She truly cares about the car issues I bring to her and she takes time to answer my questions and helps me out with genuine Aloha. The best customer service I have received in a long time.

Worst service I've experienced. Dane showed me a premium Crosstrek told me it was the last one in the state. I said I'd come back tomorrow, and pick it up when I get my finances together.he said he'd hold it for me. I show up the following day, and he had sold the car. I had to find one on my own in Oahu and send It to Maui. Upon purchasing the car he clearly stated "the first oil change is on us". A month later I take the car in and they charge me for the service. Expecting Dane to follow through with his word, i calmly tell him Subaru charged me for my free oil change. He instantly gets defensive, and tells me they never give free service and he would never say anything like that. My girlfriend, and parents both heard him say "the first oil change is on us". Not once saying sorry for any sort of miscommunication, he had no remorse and stated "you must have been hearing things". I told him I understood the situation and left the conversation. Very rude, Terrible customer service.

I love my 2018 Crosstrek. Sales process was made easy and staff was very friendly. I am very pleased with their professionalism. Dane took the time to sit down and answer all questions my husband and I had regarding the vehicle which was very helpful to have. I appreciate the entire staff for making the process go so quickly and being so kind and professional.

This may change. My wife and I have leased 4 Lexus ES350’s from servco Lexus Subaru over the past 15 years. I went in to purchase a 2018 Subaru as was treated very well by my sales person. I found the exact car I wanted. I informed my sales person that I wanted to put a deposit down to hold the car until I moved some $$, and planned to pay them Cash. I was informed that they do not take deposits. I asked to speak with, not important, another manager. The manager said, let me explain to you (I’m 60) how this works, you write me a check for x amount of dollars for the car, and you then own the car, that’s how this works. WOW. I mean customer loyalty be darned. I have 6 months left on the Lexus I am currently driving. I’m not sure I want to give them my business in the future. I pick the Subaru up next week, they finally did take my VISA for a deposit, but with all the cars I have leased from them and all the business my wife and I have sent to Servco, still, no Cash, no car. I’ll revise this review after I pick up the car. See how HAPPY they are when the get paid in full.
Picked up the car today. It’s a very nice auto. The dealer could not have been nicer (I still tried to shame a roof cross rack outta them, no luck). They took about an hour to walk me through the workings of the car. Nice Job guys.

About Subaru Service on Maui: I've had to bring my 2013 forester (75K) in multiple times for expensive repairs.the latest estimate is a $2500 A/C repair. I get the feeling they are suggesting replacing more components than necessary just because they're not sure what/where the problem is. Either that or they are selling vehicles with crappy components that can't even get you to 100K anymore. I no longer have faith in Subaru reliability. Also, the last time I was there they managed to LOSE THE KEYS TO MY CAR. It took a half hour for them to find them.on the same peg board with every other set of keys.

Judina is amazing and made the car buying process so easy! Dane and Akira are creepy and made me feel very uncomfortable as they were and making faces at us while we waited. Definitely wouldn't want to be there when it was dark as I would worry about my safety around them.

I have had two different cars serviced there. One experience was fine the other Subaru (out of warranty) I had to take back twice. When I had the same exact problem they had fixed several months earlier they were not willing to stand behind their work. I would definitely not recommend this company for auto repair.

Very Unprofessinal displaying Bad Business practices, Im still waiting for them to reimburse my credit card for a part that I cancled within five minutes of the initial purchase because I didnt want to wait five days and decided I should look elsewhere, were going on two weeks now, they tell me their going to take care of it but do not. Unethical