Servco Toyota Honolulu Service Pūkōloa

We purchased our 2001 camry brand new, we are it's only owner. The car has been garage kept and meticulously maintained. The milage is very low and the interior is perfect. We took it in for an oil change and safety check.
After the car had been there for 4 hours we received a text saying the car didn't pass the safety check. We called to find out why. We were told that the cv boots were badly deteriated, the half shaft axle needed to be replaced and that the car leaks oil. It'll take three weeks to get parts and cost $3000+. Then they sent pictures showing cv boots that were totally deteriated but in the background I could see anodized aftermarket aluminum parts which our car does not have. In another picture we could see that the car pictured was a different color than ours. Fake pictures. We asked what oil is leaking and they sent us a picture of a puddle of clean motor oil on the floor. Funny how there's no oil on the floor in our garage where the car has been parking for the last 23 years. We refused the work and after bringing the car home I inspected the cv boots myself and found only one had a small tear. How sad that Toyota Servco would sacrifice their reputation and integrity and attempt to squeeze every dollar out of customers with bogus claims. One last thing.they wanted to charge us $165 to diagnose where their puddle of oil came from.

Horrible communications, Horrible customer service, Tried ripping me off for 600 bucks for a part i didn't need? Alapai said he would call me back but left early for the day, The new guy Richard ended up calling me, after i left a complaint and voiced how upset i was with the service, he didn't know what was going on and only made things worse. There was a point during the call where i said something to the fact of "Probably best if you didn't call at all" which he agreed too.

Took 3 days to figure out what was causing my check engine light and it was a guess at best. When i picked up my car Alapai was still out and i had to get the car myself, guess no one wanted to see me and apologize to my face about all the issues i was having. Pretty sure when they reply to this review they'll give me some fake apology with a promise of doing better? What a Joke, not bringing my car back here again.

The waiting area could be improved by making it larger to accommodate more customers. However, the service provided is satisfactory and the mechanic is helpful.

Very professional staff. Alapai explained all my service benefits and how to use them to keep my vehicle prime. Some renovation was going on, but the waiting room was big, with complimentary coffee and vending machines in the room.

Quick friendly service, did the early drop off at 330 and was done that same evening. Ask for Destin

Great service, communication, and hours. Convenient hours for me by dropping off at 7AM opening and picking up around closing, 6PM.

I called to book toyota Honolulu first and they said the wait tine is long, we’ll book you at the other one (this location) and you don’t need to wait more then 30 min. I came at 8: 40 which was my appointment time, they checked me in at 9 and said they need 2 hours for oil change. When I said that the receptionist booked me here specifically because she said it will jot take more then 30 min, they said, sorry, we’re busy. I have a toddler, single mom, and my day is impossible to organize! This is just not professional at all!

Gotta take care of the car. Clean waiting room and there's a Hui car share right there too. The service reps are friendly and knowledgeable. I like that they make recommendations and let me decide if I want to take care of it myself.

Why is it when someone posts a review with a problem or complaint regarding the service they received, the reply from Servco is exactly the same every time.