White Sands Hotel

To all the 1-Star readers: The hotel has significantly changed. We enjoyed an absolutely great stay at this hotel - even after our check-out. The pool area is one of its kind with super comfortable sun beds, delicious drinks (Happy Hour from 12-6) and laidback music.
Rooms: The room was very spacious and contemporarily decorated. Yes, it‘s not a brand new hotel but tastefully renovated and the entire place gives you a great idea of how the old days in Honolulu once were.
Location: The location couldn’t be better. Waikiki beach is 5 minutes away, delicious restaurants, shops and malls are just at a stones throw from the hotel. Well, there is a ho (s) tel next to it which might produce nightly noises but far from what I‘ve read in the other reviews.
Service: The service is exceptional from reception to the bar tender. One of the few times I really enjoyed tipping.
Parking: We did not have a car but there are about 15 slots on the property and plenty of free slots on the street (we went in October, maybe this time is not as busy as during summer).
All in all a place I‘d recommend to young and old (even my parents) with great value for money.
Plus: I highly recommend the „Special Drink“

Stayed at White Sands for our 30th Wedding Anniversary. Everything was perfect at this hidden oasis. Close to beach, shops and restaurants. Staff was awesome and room was perfect with nice balcony. Already planning to return to White Sands. Bar and pool area was great. Don't take negative reviews seriously, didn't have any problems what so ever.

The idea of this hotel is very cute. The swing bar and pool area is super cute, the staff is very friendly. Parking is first come first serve in their tiny parking lot.
The reason for the low review is the rooms were very dirty. We only stayed in Honolulu one night and the morning we woke up we saw 2 cockroaches crawling around the chairs in the room.

To avoid especially if you are unlucky enough to stay during a DJ afternoon you will not be able to enjoy either the swimming pool or your room. The only solution is leaving the hotel from 1 p.m. To 10 p.m. The response from reception is that you were notified the day before by a letter left in your room!

At some point staff makes mistakes but what is important is how it is addressed. I brought up an issue to Josie and the Hotel Manager Kaile and both made me feel heard. Zero pushback and was very professional all the way thru. It’s quite evident that the Hotel Manager cares about this property and the guests. More women like her should be in leadership positions. She gave a Master Class on how to immediately deal with an issue before it boils over.

Good Points:

Kayla and Randy at the front desk. Very personable and great Ambassadors to this hotel.

Rooms are spacious with a micro wave and fridge that actually keeps things cold.

Free use of beach chairs, towels, boogie board.

Awesome location to restaurants, car rentals, and stores.

It’s an older hotel but tries very hard to make sure your stay is as comfortable as one can be.