Advance Millwork Inc of Iowa, North Liberty IA

I am glad others have had good service at Adv Mlwrk. I, unfortunately did not. Ordered a replacement sash for a window October of 2020. Called them after 8 months, this was the second call, still no replacement. They said these things sometimes take a while, mind you, this is before the supply issues we've had this last year plus. I'm replacing the siding on my house now, called them again. They didn't even have me in their books anymore. Called the office 3 more times. Sent Troy a text with the photo of the sticker off the window for identification. Still nothing done. We played phone tag for a month. The last message I left at the office to give to Troy, he called back and said he'd be glad to help me as if he didn't even know who I was. I suspect a one window order isn't as important as a whole house to be built. I give people and businesses a pass or two. But this was ridiculous. Very disappointed. Now trying to source the window elsewhere.