Algona Plumbing & Heating

If I could give 0 stars I would. I called mid day on a Friday for a sewage back up in my basement. I called and was told someone would be here shortly. I called again 4 hours later because nobody ever showed up, the woman on the phone sounded annoyed that I was calling back and assured me that she had relayed my message she also stated that the plumbers were still coming and she would remind them. They never showed up, this company screwed me for the whole weekend because nobody in town would pick up for a weekend call. Monday morning I called 1st plumbing and Adam showed up and got right to work. At the end of the day Monday algona heating and plumbing called me back and asked if I was able to figure it out. I just told them I was going with a different company. Do yourself a favor and go with 1st plumbing this company is unprofessional and rude, if I will never go through this company unless it's my only choice. I can't even believe they turned a 2 day job into almost a week of sewage in my basement due to unprofessionalism, I have kids in the house too.

Appreciate the crew at Algona Plumbing & Heating. We have multiple rental properties and they have been great at communicating and coordinating with tenants to get in and do the repairs necessary. They followed up to explain the repairs and their recommendation moving forward.