Aspen Athletic Clubs Ankeny

Facilities are fair, membership fees are fair. Business practices are to be weary of. Their cancellation process places an undue burden on members to provide documentation of their justification for canceling. Management ignored my several requests to cancel over the phone over the course of 2 weeks which conveniently risked me being charged for another month of membership. Their process requires proof of moving more than 25 miles away to escape your contracted membership. It’s difficult to demonstrate documentation of moving 25 miles away when you’re proactively canceling your membership as most people do. I was asked to provide proof of address in Colorado while sitting in their office in Iowa…

While the quality of the equipment, and overall facility are good, I've paid less for a better gym. It should be easier to start a gym membership at Aspen than what I experienced, and easier to cancel. I was asked to come physically into the gym between 10: 30am and 4pm to sign the cancellation form. I work during the day, as most do, and those are probably the most inconvenient times to try to make it in there to cancel a membership. It took speaking with a manager of some sort to use email for the cancellation process. There was also a '12 month contract' with the membership (that I was unaware of), which is pretty old fashioned in comparison to competitors.

Additionally, the gym is extremely crowded and there is a wait for anything other than a treadmill.

I wish I could write a better review, as I try to keep them positive, but unfortunately that wasn't the case this time with Aspen Clubs.

I used to really like this place. It's been my gym since I moved here. Now it seems like the ownership is just waiting to shut it down. There is hardly any staff, there are broken machines, and they don't even bother to sweep the floor anymore.

Was gonna sign up but they told me the cold tub, and hot tub have been closed for awhile. Know a lot of people that work out here that have been complaining to no avail. Won’t be joining until they’re up and running.

The cold pool and hot tub have been closed for months. The sana is now out of order and yet they still charge the full membership price when half of their amenities are out of order

The best gym I have been a member of.
The staff are professionals.
The place is well kept and clean.
It's the only place in the Ankeny area, I want to be a member.
Great work guys!

Aspen was my 1st gym membership. I was pleased with the facility when I would come in. Staff was always friendly. The reason for giving them 2 stars is that back in March I asked them how do cancel my membership. The person I spoke with told me I just need to pop in some time before the end of April and sign a paper. Seemed simple enough. Today I stop by (4/29/22) to end my membership. I am told that I needed to cancel 10 days prior to the end of the month. This was not explained to me when I called a month ago. I feel like they are stealing a months payment from me. Beware when it gets close to the end of your membership.

Phenomenal staff and loads of equipment. If there was one thing I’d change, it would be swapping out the cleaning rags with disposable wipes. 99/100 times, I grab a rag to wipe my equipment or bench and it’s sopping wet with cleaning solution and sweat. You can go up and get a clean one, but still, grabbing a wet rag isn’t the most pleasant solution. Still 5/5 because that’s the only complaints.

Otherwise, like stated, staff are tops and it has all the equipment you could ever need. Great locker rooms and spa! Plenty of aerobic equipment too.

We are fully aware the bags are not allowed on the gym floor, hence why we put it off to the side where it was not in anyone’s way. Feeling uncomfortable leaving our wallets unattended in the locker room, I am more comfortable with it where I can see it. However the manager of this establishment felt the need to move my bag from one spot to another saying she would just move it to this other wall. Not a problem so I started putting my bag in that spot instead. This previous time I was there to workout she felt it was okay to touch my Personal belongs again and put it behind the desk… even though I had it set where she replaced it last time. Needless to say extremely annoyed with the blonde haired manager, extremely unprofessional.

The gym serves it's purpose. I only go at night/ late night since I've always found it unreasonably busy in the day to the point it's hard to get a chance at some of the equipment. A complaint I do have is forcing it's members to sign a contract. I do not like when gyms do this and I think it's completely unnecessary.

July 2021 Open at all hrs for members,

2020 Great place but closed tell further notice

This is a really great gym. It's clean, friendly and great for anyone of all fitness levels.

So I was moving away from Ankeny and went in to see about cancelling my membership. I was told to just wait out the rest of my contract since it would cost less than paying the cancellation fee. So I did that and I stopped getting billed when the 12 months were up. However about 3 months later I was billed again and a month later I was billed $61. I opened a dispute with my bank and they took care of it and got my money back but it was pretty sketchy for them to randomly start billing me again with no email notice or anything. Otherwise the gym is awesome, you get all the equipment you could want for a super cheap membership.

Be careful when you sign a yearly membership as it may automatically renew. Since we had not been attending, we forgot about the automatic renewal. In addition, the classes that we most often attended were not offered for most of this time. My wife and I had not attended this facility since March of 2020. As older adults were are in the high risk category for covid-19. This facility charged my credit card this month for memberships for both of us, as well as a charge for maintenance. A total of $146.18. I just cancelled today. So much for treating members fairly during a pandemic.

My husband and I love coming here! Dave (works the front desk in the morning) is the most amazing person! He makes sure to always welcome people AND he carries a conversation. He loves his job which makes me love going! Thank you Dave for the amazing service you provide!

Be careful, this gym will make it easy to sign up and super difficult to cancel your membership. I was charged at least 4 months of gym membership after attempting to cancel multiple times. I would definitely not recommend this gym

TL;DR easy to sign up but don't trust them when you cancel. Clearly there are far more reputable companies out there.

We requested to terminate our month to month membership with them due to COVID safety concerns. At the time my wife signed the paperwork to end things and was told that it was good for the both of us.

However they continued to charge me and when contacted refused to issue a refund. We have now involved the BBB and our credit card as a chargeback as that appears the only way to get proper resolution.

To be fair their facilities are nice enough but like the hotel california, you can check out any time you like, just you can never leave!

Worst gym I've ever worked with. DO NOT sign up for this gym. They won't let you cancel and then will charge you extra months and send you to collections after you cancel. Big SCAM!

Such a great quality gym! Nice staff that greet every customer, lots of options for different types of workouts. It does get busy but there is plenty to do while you wait for something. Good pricing for the quality of gym.

I really loved to go into this gym as I had been a member for 3 years in that time I've never had any issues always have respected the staff and the staff has always respected me as I have done my same routines, During the 3 years this gym served As a Beacon for me especially when I had went homeless While Battle my inner Demons this was my outlet everything was great until new management (Darren) to be percise came along and unjustly canceled my membership With no warning or any prenotion he had a staff member that was a friend be the one to call me to tell me about it
Darren wouldn't even talk to me because of Honestly I feel of an ego trip, I was told that he Made an executive decision to cancel my membership for improperly using the equipment when everyone in the gym knew my routines from being a 3 year faithful member I never damaged the equipment All I did was come to work out and express myself as free as I can be, no issues from anybody, Some of the other members in the gym even became like family! If you go to the gym a lot you know what that feeling is like when other people who support you In your fight just want to see your success arise all together, even when the staff member had to tell me A hug was exchanged Because They plainly said they just had to follow orders and they were sad to see me go, the staff at Aspen are the truth, Now this review is not to bash because again Aspen the gym and the community also staff are legit they want to see you win the gym should and was a place where you could go and really be free no one judged, it was a place where you could come as you are and be a accepted by the whole community A portion of that changed when DARREN came. All in All SHOUT OUT TO THE STAFF FROM LEXI TO LISA, PEAT, COLE, NATE IVE SEEN YOU ALL GRIND EVERYDAY SHAPING BODY AND LIVES AND YOU DESERVE YOUR RECOGNITION ALL IN ALL MISS YALL STAY VIBING AND GRINDING THIS GYM CAN STILL BE GREAT BUT DARREN I HOPE THAT YOU MAKE A WAY AND CHANGE, VIBE HIGH ASPEN!