AT&T Store, Des Moines IA

Absolutely FANTASTIC service from Efraim! What a nice young man. I forgot that my phone was in my pocket when I went into The Gulf of Mexico on Tuesday. I brought the phone in to the store, yesterday and Efraim explained that I had the warranty and I’d would be receiving the new phone today. It came about 5 P. M.so I decided to bring it to the store, to see if I could get my info switched to the new one. Efraim was with a customer but while they were wrapping up that person, he came over to me and within 15 minutes he had all my data switched over to the new phone.
Efraim is very nice and very professional.
Please let him know that I was very pleased with today’s service.
Thank you AT & T and THANK YOU Efraim!
Kent Weeden

Came into the location to set up my new s23 ultra and 2 young ladies greeted me and helped me. Thank u for your help I really needed it!

James was extremely helpful. Not only with explaining my bill but setting my family up with all new phones. Excellent customer service!

Went in to get my phone number changed and upgrade my phone. James did a amazing job with getting me switched into my new phone!

I think his name was ether James or jason but he was fantastic I dropped my phone in the River and I didn’t have to 500$ to pay off the phone to get a new one and he helped me set up a new line and made it to where I could get a new phone the same day. He was great and I really appreciate how easy he made it for me!

Oh my goodness. Fast, easy, and affordable service. What more could you expect? I went into the Merle Hay store location and I was immediately greeted by Shaddai and Nida. I was in the market for a phone that I could use for work and I have pretty high standards. I was able to get a brand new iPhone 13 without much hassle. It took about 45 minutes max (and that’s pushing it) Nida and Shaddai were so efficient and they worked diligently to ensure I left happy and satisfied with my product. I am so appreciative that they were able to assist me. The atmosphere is almost familial and it was a pleasure working with them. I will 100% be returning if I have any questions or other issues. AT&T customer for Life! Keep up the great work!

I arrived at the merle hay location and was greeted by the manager Naomy she helped me upgrade my new phone and got me a great deal! I'm so happy with my
phone and my new experience I had at this location! I will be back forsake

Super nice folks.
Bilingual and super knowledgeable.
Very informative.
Super patient as I need an abundance amount of patience, I am very picky about what I spend my money on and the perks I gain by joining a company. I was with Verizon for 10 years and they actually got me to switch! Hopefully this works out or back to Verizon I GO!

Im not big on reviews but will give credit where credit is do. Came into this store today and all I can say WOW! Naomi help set up my phone and it works great!

Great fast service! Very professional and knew all the answers to our questions! Very quick too

Naomi thank you so much for helping me with my new phone! Always have a smile on your face!

I was skeptical after looking at the reviews but went to merle location yesterday since my phone was not connecting to the network. I was so glad i did, firstly smiling faces everywhere eager to help there was a lady that helped me, she took the time to review my account and see what was causing my phone to drop signal, she was able to get me a new sim and also upgraded me to 5G plan which is cheaper than the plan i had and i was able to get 2 samsung watches as well that i wanted for so long. I was so pleased with the kindness of the lady and the guy (i dont remmember their names) and my opinion about the store changed i used to work gor big corp and i know what limits and restrictions do the store leaders have so i understand to what limit they can go, people who think that store employees can put a credit on the bill for something that was not their fault is a wrong expectation, anyway i had a great experience! Keep up the good work store staff!

Came into store frustrated and irritated- d/t phone issues. Efrain was very helpful, considerate, and personable. Got me a good deal since I have been long time customer. He helped put me at ease and I left a satisfied customer with a new phone. Thank you

Long time 30 plus year customer. Went to this store for a new phone. The salesperson was very helpful. I was paying $98 dollars for two lines. Could have stayed on this plan, but was quoted $115 for an unlimited plan.ait turns out it will be $160 per month. I have discussed this with ATT. They basically but nicely said I am screwed. Be very careful of these folks and unlike me get the quotes in writing.

Great reps and perfect and helpful experience. My lady went above and beyond for my wife and I and took care of all our needs and thensome!

Store manager does literally nothing to help with billing issues. I have gone into the store and called many times with messages and she is always unavailable and hasn't returned any of my calls. This has been going on for weeks.

Went in with phone as it was not functioning as it should be.
Chris greeted me and took care of it so Amazingly.
Thank you Chris so much.
Will see you soon.

Walked in today at AT&T at Merle Hay Road in Des Moines with a SIM card issue (I had inserted my sim card in another phone and that confued the IMEI number, Juan greeted me and immediately diagnosed the problem, very professional and personable.

Thank you, Juan.

Efron made the switch from T-Mobile quick and painless! Took under an hour and he was more than helpful! Glad we made the switch!