AutoZone Auto Parts, Ottumwa IA

Workers don't really have knowledge. Customer had to help me because the worker couldn't.

I went to Auto zone and got new head light had them put it in. Well the guy that changed my light ripped out the light and broke off my metal clip that holds light in. Left head light in and it burned my inside of head light assembly. I went the next day and asked a guy to help fix it but they take no responsibility for breaking my head light assembly I have to buy a whole new one for hundreds of dollars. I'm so upset and will deff not go back there for services Ps.they should replace it for me. When it's not my fault they broke it

Went there three different times because they couldn't find the gas line he needs. There was 15 ft of it somewhere.

Placed an order online. It took some time to be ready but once the part was ready and I was informed I was able to get the part pretty quickly and be on my way home.

Just have trouble when they say it's the low price guarantee. But they quote you the highest price. Not sure if they do that anymore

They don't know their stuff need to be trained or have some kind of knowledge but don't think that will happen

Great store great service fair prices Jason was a big help actually knew what he was doing

I called autozone yesterday to order a bosch fuel pump and was told it would arrive tomorrow. My wife drove to ottumwa (25 minutes one way) to find out the warehouse didn't have it, so instead of calling me to let me know it was canceled, autozone doesn't do anything. HERE IS SOME DAD ADVICE. DON'T WASTE YOUR MONEY AT AUTOZONE!

This store is getting more ridiculous all the time! Couple weeks ago they had 1 staff working & he told the person ahead of us & us both that they had the parts we needed but they were unavailable due to not being put away & he didn't have time. Other visits the staff including the manager ignore customers or intentionally go slow so customers leave without being helped. We usually go on with the part number we need otherwise you leave with the wrong part & it's inconvenient to exchange when u live out of town.

Slow moving staff that'll do the bare minimum to get you out of the store and not get fired at the same time. Once in awhile you'll find a good staff member to make sure you get what you need but not very often. 9 out of 10 times you will be going back to exchange the wrong part they gave you for hopefully the right one.

Needed electrical tape. Found it on my own. Then had to wait for 5 minutes to get checked out.

I needed two bulbs for my back brake lights and turn signals. As I am a delivery driver it was very important so I could get back on the road. The Ottumwa Iowa AutoZone quickly got me the bulbs at a very reasonable price, and installed them all in about 10 minutes! Super Job guys!

Great place, saw some customer yelling at a cashier and even though they did nothing wrong they stayed professional the entire time. Great job

Great service and knowledgeable staff. Will return. They helped me find exactly what I needed.had expert product knowledge for all the items I purchased today. Thanks.

Huge shout out to Josh! He changed my car battery out in -1° temperatures! Thank you Josh!

Got items I needed, customer service could have been better. Needless to say O'Reillys did what they wouldn't even take the time to look at!

I will no longer be shopping at autozone. The manager decided he personally didn’t like the wording on my mask and told me he wouldn’t allow it back in his store, even though there is no policy prohibiting it. It was his own personal view. According to the aclu that is against the1st and 14th amendment

The guy that helped us was very nice
When i was in auto zone around November 3rd some employee was kind of rude to me

Honestly? The dude that helped me was really REALLY nice. My truck ended up stalling in the parking lot and I had to have my dad come help me & now I think the fuel pump is no good in it & they COMPLETELY understood how I was franticing & told them I'd be back to get it. THANK YOU AUTO ZONE FOR BEING NICE AND CURTEOUS!