Beauty Brands, Clive IA

I had the most amazing experience at your store today thanks to Teresa and Micaela. Not wanting to drive 15 minutes each way only to find out the product was not available, I called the store ahead of time. Teresa was so helpful, confirmed that the product was in stock, and saved two of them behind the register for me until I could get there. When I stopped in to exchange two items that I had accidentally grabbed the wrong product name of, Teresa and Micaela assisted in the exchange and also helped me find three fun, new nail polish colors to add on to my purchase! They were so friendly and helpful. Teresa had just received a delivery of smoothies and when I inquired where they were from because they looked delicious, she gave me one! I absolutely didn't expect this, but the random act of kindness warmed my heart and added to the exceptional customer service experience. I know Teresa couldn't have known that I am on day 2 of a 2-day break between work/travel, exhausted, a little stressed, and had been just really struggling to find positivity in my afternoon.but her kindness brought a smile to my day, and the sun felt a little brighter on my drive home. The smoothie was delicious, Teresa was right! The polish colors will make for a perfect make-over day with my two young daughters, as we share a few more hours of family time this weekend. Thank you for the wonderful service, the genuine kindness, and the reminder that the world is full of beautiful people.

Had a wax with Rachael and setting was comfortable and professional. Store is open bright and clean. I was impressed.

While on vacation I stopped at this store and was looking for a product to thicken my hair without making it too frizzy and unmanageable. I purchased the Loma moisturizing shampoo and conditioner. The conditioner was Ok but the shampoo stinks and was almost watery. The woman that helped me had no bottom teeth and she was super rude. All the testers were expired and there wasn’t any toilet paper in the restroom but I did see a roach or water bug crawl by the sink! So gross! Horrible experience! If I could leave zero stars, I would!

I am delighted to be a new manager for this store. My family has been coming here for years to both the salon and the store. I have an amazing team and I am looking forward to a great rest of the year!