Budget Car Rental, Waterloo IA

The worse customer experience, racist, and denied cars to my husband and I and a white male behind us, but then rented to a black male that was after us. We were in line before 6pm, and was on speaker phone with someone, and complaining about how many people where in line. Because we pointed out the fact that there were multiple cars in there lot, this worker just hated to actually do her job. So we showed up today at 12 and we’re told I won’t rent because you were rude. What kind of people do this. I work at a hotel and customer service is so important, yet this place has none. If the don’t have car available then do allow people to book them. It simple to remove inventory. I have no clue why Waterloo Airpot would want a business that leaves there passengers and patrons like this. Why would you close @ 6pm when that is when the last flight arrives? I am contacted corporate headquarters because this is wrong and extremely unfair.

I’m 1 1/2 hours from home and already have a flat tire! I have another 7 hours to my destination. I’m in a small Iowa town waiting for a text message to find out how long it will be fir road dude assistance.
We were told we were getting a Ford Expedition and ended up with a 2019 Chevy Suburban. The vehicle is dirty inside and out. The inside smells like old cigarette smoke. I’m so disappointed right now! I will never rent from Waterloo Airport (this was my first and last time).