Carousel Motors, Iowa City IA

I was very pleased with the whole experience. It was quick, easy, straightforward, and we got what we wanted.

Corousel has some of the most pleasant staff that we deal with anywhere from Iowa City to Cedar Rapids. My experience is only with parts and service but it is exemplary! We are a small shop that does very little business with them but they treat us like we matter every time.

My daughter is going to school at Iowa and had a flat tire. I thought for sure that wherever she went they were going to take advance of a 19 year old girl, but I’m happy to report that this company was honest and only charged us $40 for a tire repair. Thank you!

Great salespeople, knowledgeable, great atmosphere, wonderful experience. Sales reps were considerate of my wants and needs in a vehicle.

I went there for an oil change and to get some repairs done. The repairs were minor things that pop up when you buy a new car. I expected to be there for a few hours. I was in and out in about an hour. The service gentlemen were courteous and professional. I also appreciated that the salesperson who sold me the car (Jason) stopped by to check I was being taken care of. Normally I don't go to car dealerships for oil changes. I may reconsider that.

Carousel Motors of Iowa city is and has been fantastic! Sales are great as well as service. Nathan has helped us many times and Brown in service is terrific.
Highly recommend visiting them.

Always excellent sales and service. This is our 20th vehicle purchased from the Carousel family!

It's been about a month since I've spoken with them about the broken passenger visor on my 2016 Honda civic. Mind you I paid about 3 to 5 grand more than asking price. I would figure a car with 58,000 miles on it and 20,000 dollars it would be perfect. The middle console handle was hard to open upon getting the car however it was everything I wanted from the color to the sunroof.so I looked past it. It broke 3 days later I sent a message and they wouldn't fix it because it supposibly wasn't broken when I got the car. However it looks like it was super glued at one point. The same with the visor they wouldn't fix it because it wasn't broken when I got it.but it fell out the day I drove it home I thought it just needed to be clicked back in place but after seeing the mechanic they said I need a whole new one.and that it looked like someone ripped it out really hard at one point. I'm upset cause I after looking into a price it'll be over a 100 dollars for a visor. They knew what they sold me and rufuse to help out three months later after over charging me. Wanted to like them but here I am leaving a review. Ohhh and the back seat was all stained but was wet when I got it and they wanted me to drive back 2 and half hours to re clean it.knowing they can easily call a honda place closer to me and have me taken care of on the seats and the visor and middle console. Next review I leave is at the BBB

Yuchen was very knowledgeable and helpful and he found the right vehicle for us without pressuring us into anything.

The Mercedes dealership for eastern iowa. Every time I take my car in for it's annual maintenance they greet my by name and go over what us going to be done and then send my an expected invoice which agrees with the final bill unless we discuss additional items.

I would highly recommend finding another dealership to purchase a vehicle, even if you have to drive a bit. Witham in Cedar Falls has been fantastic with service and after the terrible experience we had with Carousel, my dad actually chose to purchase his new vehicle from Witham instead of Carousel.

My husband and I purchased a brand new VW Atlas in April of 2022. We test drove and met with a salesman on a Friday but couldn't agree on price. We ended up talking with him over the weekend (we live an hour away from the dealership) and making a deal.

During negotiations we asked them to include roof cross bars and all weather floor mats. They said they could only include the all weather mats. They gave us used mats from an Atlas with a bench middle row - ours has captains seats in the middle row. The mats instantly got stuck in the track of the seat and we had to speak to the sales manager multiple times to get the correct mats because they refused to believe they were the wrong mats. A couple weeks after purchasing we noticed on the sticker sheet that NEW all weather mats were supposed to be included in the sales price. My husband and I both called multiple times and also stopped in to the dealership to ask why they were dishonest in negotiations and the sales manager refused to speak with us.

One of the seats in the second row had a piece of plastic sticking out through the seat fabric. We took the vehicle in to have this fixed and my husband waited hours for them to finish the repair. When he picked the car up, the piece was still sticking out. He had to take it back and wait hours again for them to "fix" the seat. A couple weeks later the seat started squeaking while driving. We took it to another dealership (Witham in Cedar Falls) and they let us know the seat had not been put back together properly.

Needless to say we are no longer taking our vehicle to Carousel for service and won't be purchasing any other vehicles from them in the future.

Had appointment for 9a.m. Was informed at 11: 18 they were just got it in! I understand having problems, but you should keep customers informed. I've had little problems here before, but not at this level. I do not recommend this business, very disappointed.

I had a great experience at Carousel Motors! Everyone was very nice and made the experience very easy. I shopped around before contacting them. They have more of a selection and great pricing. Highly recommend!

Sage was extremely helpful. I didn’t feel pushed or rushed to purchase. He showed me many options for what I was interested in and followed up with me in a timely manner before and after purchase. He took his time to make sure I had all my questions answered and helped me get to know the car before I drove off the lot.

Had a appointment for oil change at 10: 30, upon arrival they told me wouldn't be done until 1. I asked can it get done sooner and they said they see what they can do. They had it done in half hour.