Casey's, West Des Moines IA

Every time I go to this Caseys for a quick bite to eat they never have fresh food. There is always just a few slices of pizza that look like they have been there all day. There are never any chicken sandwiches or pork loins. I highly recommend just going across the street to hyvee fresh.

Not very professional on the clock employees, that threaten people and pick on handicap/ mentally challenged people. Not just at work, but on every social media platform out there, SAD one employee has to make a good establishment look and sound bad. They should take out the garbage, with the garbage, and leave it in the trash were it belongs. I really hope management or ownership doesn't support this bullieing and harassment that goes on with it's customers, personal problems need to stay home, not in the public workplace environment.

I stopped in at around 3 am. Needless to say it was not at all busy and we were one of two customers in the store. The employee at the register told me it would be an hour wait for a pizza because, "there's a lot going on back there. " I managed a restaurant on one of the busiest streets in San Francisco and it never took us an hour during rush out to get food out. This is a pizza being cooked in a convection oven. Please. He then discouraged us from ordering pizza and suggested other ready made meals, I guess assuming we weren't local. Then as we were picking out a pizza from the frozen section we noticed the cashier was just sitting on his phone. The other employee handed someone else a pizza and began stocking shelves. It is abundantly clear this lazy staff just doesn't like to take the time to make pizzas after reading through these other reviews.

Ordered a few pizzas through their app several days ago for delivery. First, the estimated delivery was 45 mins which seemed ok, but then after ordering it said it would be closer to 2 hours. 2 hours go by and we try calling store several times, but no answer. Pretty rude, but what's worse is not only did they never deliver or even attempt to deliver the pizzas, they still charged me for them and the delivery. At first the charge was pending on my credit card but now it is confirmed.
I've been trying to call them again and will let the phone ring for 20 minutes at a time while I'm doing other things and still no answer.
Shady place. Don't utilize them if you don't have to. Hopefully Kwik Star's intro to the metro will help Casey's step their game up a little.

Put a $75 hold on my card for $9 of gas? Still hasn't come off my card. Never again Casey!

Went there three mornings in a row and no sausage breakfast pizza available. The cook was just leaning against the counter doing nothing. I will not go back. I now go the Casey's on Railroad.

Always had great breakfast foods the biscuits and gravy also the breakfast pizza is really good.

They have extremely poor customer service they never answer and the night crew is super rude to all guests. Don't recommend you shop this Casey's unless you are dying and even then you might be dead before they assist. And by the way one star is too high a rating but it won't let me give anything less. Also I started calling the store before my husband went up there and sadly I was still waiting for them to answer when my husband went there waited for order to be completed and then drove home. That is pathetic and a shame.

Noone answers the phone.morning, noon, or night. I have been trying to contact this store several times to verify my order because of the bad reviews.

Deplorable customer service. The lady at the register was rude from the start and offered no actual help when I was having issues with apple pay.

The employee with purple hair is one of the rudest I’ve ever experienced. There’s never any pizza in the warmer and when you ask about it, she bite your head off.

This guy on the phone that worked 2/23/23 3: 53AM was amazing. Great worker give mama a raise he gonna put pepperoni on my breakfast pizza

They have those obnoxious new video gas pumps that blare commercials and news at you while you fill up.

There is no way to mute or skip the ads. Might as well go to the HyVee gas across the street. Don't have to put up with the blaring ads there.

Inaccurate gas prices on sign. You bait people in then the price is way more above average. Premium says 3.64 on the sign and ends up being 3.94 while Hyvee across the road is actually 3.64 for premium.