Casey's General Store, Council Bluffs IA

We usually only go to this casies we love all the workers they make the station perfect Merry Christmas

This is my neighborhood gas station and my experience with the company has been satisfying every time I come here.

This is by far my least liked location of this chain. The employees are already in a mood so when you ask questions they respond with attitude. It looks like they are understaffed and unable to multitask; like a question from a customer is a nuisance to the task they are working on at the time and that somehow it stops them from multitasking.

Additionally, there is NEVER any Pizza slices when I go there and I am always asked to "wait 15- 20 mins" for the next batch. I believe this is because of lack of sufficient staff to keep up with demand and monitoring of inventory. I have left multiple times due to them not having the pizza ready in a timely manner even though I try to come when the employees say there will be some ("every hour at the top of the hour").

Lastly, I had money stolen from me at the store but when they went back in the camaras they told me it was in an area where they did not have any cameras even thought it was right by the coffee machines. This means lack of sufficient surveillance as well.

Phone number on Google isn't the number for Casey's, call several time and got (the number you call can't be completed as Dialed) so I had to call a different location to get the phone number so I can let them know to do half and half on my door dash since this location turned off that option in the Doordash app. Just to get told its already done and the guy who answered the phone got mad at me for making last minute changes, I won't be ordering from this location ever again. I'll be looking into getting a refund, this place doesn't deserve my money, and I will never recommendthis location to anyone.

Fix your phone.fix the special instructions feature in the door dash app.

Not what happened to this caseys several pumps dont work, bird nests growing out of the sign. Surprised they would have a store like this

I use to enjoy going to Casey’s for food, mostly pizza and breakfast items. Really been slacking and it’s not the same. This morning was in a rush and grabbed a breakfast “croissant”. Nope it’s a biscuit…. Sad day.

Their pizza is delicious. I like the Casey's rewards app too. I only give 2 stars because I called there to ask if I left something behind that I purchased, but he answers the phone and says "Casey's please hold". Puts me on hold. I wait on hold for 4 minutes, hang up and try again. Same thing again. Answers, put me on hold and I hung up after 2 minutes. So I tried a 3rd time and they were quite rude. Very unprofessional. Just because you are having a bad day don't take it out on other people. And if you don't like your job maybe you shouldn't work there. Good thing Casey's has multiple locations in this town.

Great store. Love the breakfast pizza. Nice selection of pastry, drink specials and friendly staff.