CPR Cell Phone Repair Mason City

This place has saved my phone, my time, and my money. We are lucky to have them in our community!

Recently took my son’s phone in to be looked at. They were very quick to diagnose the problem and knowledgeable!

I appreciate the staff for their very friendly and helpful. They have head up my laptop now for over a year I understand that there were some issues with their head technician and I can understand some of the delay but there has been a little to no communication during this entire year and I still have not heard anything back about it if they are able to fix my laptop or if they are still waiting on their head technician or anything like that. I have actually gone out and bought a new laptop because of the amount of time that it has taken. Of course I still want my laptop back because there are files on there that I do not have anywhere else that are precious to me and I do not want to lose them.

Originally got my replacement screen put on in the a timely manner. Had to bring it back in because the speaker of the bottom wasn't working. The business ordered a new part but I had to call back in to check and see if the part was there 2 weeks later. They had paperwork but no part so they had to reorder it. Park came in a few days later and I called a few days after that to find it there. They replaced everything free and even did a couple extra replacements as a kind gesture for the inconvenience.

Best place for any repairs. Better than taking to provider.
Prices reasonable, service speedy depending on problem.
You may need to leave phone with them for several days.
Not sure if they have loaners.
They will get the parts in before you drop phone off if you have them diagnose the problem first.
Would recommend.

CPR had my computer for 4 business days (6 days with the weekend) and did not know what was wrong with it. I eventually just asked for it back and was still charged a "bench fee" of almost $50.
I took the computer to a friend and he had it fixed in under 2 hours. I will not likely take other computers here in the future.

Update: interesting how the owner has multiple responses to negative reviews that use the excuse of his "health issues".

To be clear. I was told that they would call me in 24-48 hours to tell me what was wrong with it and how I wanted to proceed. I gave them over twice this time and still got no answers. I would have had problem with a bench fee if I knew about it before hand. But the technicians make it seam as if they would let you know what it was first.

I think taking it to CPR was a waste of money and I won't be doing that again.

Good service, got my phone up and running good in no time at all. And it was cheep too. The only bad part of the visit to their business was a rude customer.

Completely ruined my phone so I had to get a new one. When I brought it in to get it fixed by actual professionals, they told me they put the screen in UPSIDE DOWN. Seriously? ! You guys have no idea what you’re doing. Quit scamming people out of money. I’m so disappointed.

There was a worker that wasn't pleasant to be around. They tried to fix a phone, couldn't which I understand. But the service of that 1 guy just turned me off. Sorry

They completely ruined my phone after I brought it in to fix a broken screen. I came back so they could fix it and they wouldn't even after they admitted they gave me the wrong screen. The screen was scratched and because it is the wrong screen the placement of everything on my phone is wrong. The customer
service there was terrible and they wouldn't even work with me to make it right. They said it wasn't there problem and they could do nothing about. All we did was ask for a 10 percent discount and they wouldnt.even give us that. And they lied to us. One if them told us it was the right screen and the other one said it wasnt. Thomas is the one that helped us and some other guy. It took 4 hours when it was only supposed to take 2. They also put a screen cover on my phone to cover up the scratch on the new screen. Not only that but they said they were calling the cops on us because we were tespassing.

I was amazed these guys had Apple genuine parts as a choice and they were very fast to fix my iPhone, it saved me weeks of waiting on an Apple appointment, not to mention a looong drive to an Apple store. Tom and AJ did great! Thanks CPR!

They totally screwed up my phone. They gave me the wrong screen and half the buttons don't even show. They told us it would be 2 hours and it took 4. The customer service was horrible. They wouldn't even work with me or give me 10% off. If I could I would give them 0 stars I would.

My husband dropped our Nintendo Switch off to be repaired over a year and a half ago. We have continued to call regularly. Every time one of us calls we get some crazy excuse as to why it’s not done. My favorite excuse they gave was the mail truck that had the part on it was lit on fire. I’ve tried to go pick up the Switch several times and am always told they’re not sure where it is and they need some time to dig it out. No one ever calls me back. Today when I called and said I am coming to pick it up, Thomas was completely rude and hung up on me. We have always taken our phones and tablets here to be fixed. I will NEVER take anything here again. See you in small claims court.

I had a phone that had been run over. When I went to them, they were honest with me and helpful. Great service, great products and I will go back and recommend them to anyone with phone issues.

I don't know how this company is with cell phones but with game consoles repair it sucks! I would give no stars if I could.brought my ps3 in to have the blu-ray reader replaced, they said it could be done in a week I said ok no problem. Call back a week later still hadn't ordered the part. 2 weeks later another issue, 2 more weeks later more issues.in all they had my ps3 for 2 months. Sad to say issues were never resolved. I told them to put it back together and I'd come pick it up I ended up getting it back in pieces in a box. Bad customer service! Don't come here for game console repair!

These guys are very slow and unresponsive about a console they are doing for me. Very ridiculous and I do not recommend them to anyone.

I’m going to gush here because I had an amazing experience at CPR today. (Currently typing on my new iPhone XS Max from CPR btw) Trey Helped me out. He’s the man.

I Needed a new phone (unlocked, without having to change my plan to Verizon or AT&T). I went to Verizon, Walmart and Target, all the obvious places in Mason City that sold phones, but at each place I either had to change my phone plan and pay monthly or pay $1200 to get an unlocked phone. SO, I called CPR on a whim; I had gotten my phone repaired there in the past. I told them I needed an iPhone 10 or later and TL;DR they got me what I needed.

It was surprising quick, easy, informative, and really cheap to get this phone, and They transferred my data for free. Sure it’s refurbished but they told me if anything (other than my clumsiness) happened in the next 6 months they’d fix it for free. They’d also give me discounts on repairs and phone cases and man, I’m just pumped with the service man!

Anyway, I feel like I gotta say again, Trey helped me out and I was real impressed by his service.