Dollar Car Rental, Des Moines IA
| Address | 5800 Fleur Dr, Des Moines, IA, United States | ||||||||||||||
| Phone | +1 866-434-2226 | ||||||||||||||
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| Website | www.dollar.com/loc/ll/us/ia/des-moines-ap/5800-fleur-dr | ||||||||||||||
| Categories | Car Rental Agency, Transportation Service | ||||||||||||||
| Rating | 1 7 reviews | ||||||||||||||
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Dollar Car Rental reviews
7Absolute trash. We picked up our car and it was filled with cigarette smoke and ash marks on the ceiling. We tried to call multiple times and got terrible customer service. When we finally reached a representative, they told us to bring the car back, but we were unable to because we were literally driving down the east coast- other than that there was nothing they can do. They did not give us a drop off location and then had to drive across town to drop off the car in a sketchy garage only to find no one to help us or a drop box. We almost missed our flight. We were charged almost double than agreed upon with hidden fees and deposits. Literally ruined our trip. I would give 0 stars if there was a option. If someone would actually reach out to me to talk about getting some money back that would be only a fraction of fixing the damage done.
I would NEVER recommend this company. Their desk clerk in Tampa charged us for an extra service we specifically said we did not want and it has now cost us more than the car rental itself. I having been dealing with customer service and they are absolutely NO HELP! They keep telling me to contact the Tampa location directlyand I keep telling them the phone number u am dialing is their Tampa location but they are not picking up. Which then in turn reflects my phone call to them. Worst car rental company I have ever dealt with.
Supposed to be a discount car rental but I got all sorts of add-ons to my rental that I didn't even know I had agreed to. My rental ended up being twice what I expected. Be warned if you rent from them you better have them go over every charge.
Can't even check rates on their website, if they can't get that right, how can I trust anything they do.
I can't even try to make a reservation. No matter what time I add for reservation pick-up, their website keeps saying that their location isn't open during that time. Just forget it
THEY CLOSED EARLY WHEN I HAD A RESERVATION! So I was forced to take an Uber 2 hours away.
THIS IS NOT OKAY FOR AN AIRPORT CAR RENTAL COMPANY TO CLOSE BEFORE ALL FLIGHTS HAVE LANDED!