Farver True Value and Rental, Newton IA

The owner is a complete a-hole and their prices are way way too high and the owner thinks he's a Superman or something

Do not rent from this business. They rented a poor quality fryer that was incomplete, and did not get hot enough. I drove a long way to rent this. When I picked it up the equipment was dirty and incomplete. I purchased needed components and prepared for my event to find out... The fryer did not get hot enough! It failed to get higher than 350 degrees. I called the store to have this addressed. I returned the equipment to receive a PARTIAL refund for the unused days on my contract. I was told TOO BAD it didn't work, that's your problem. Do not rent from this company. They don't have good equipment and they have even WORSE customer service.

I like to try to stay local, but I just called to see if they had a piece of equipment that I was looking to rent and I was placed on hold.no biggie I'm not the only one in the world. But when the person got back on the phone they asked me to "call back tomorrow because they we're kinda busy". I simply replied with no worries I'll just call and rent from another comapny and he repiled with "ok". No wonder why so many ma and pa places go under with customer service like that.

The employees are always friendly and try to make your experience a great one there always friendly and if they don't have it they will let you know when it will be available the checkers are always friendly they have always been there for me when I needed them for something check them out and see For your self!

I love this place have rented equipment and bought a little bit of everything. I went a couple minutes before they closed and a couple employees made that clear, lights on doors open guess what your still open.

The "Farver True Value and Rental" is a decent location. They're always helpful to me whenever I need assistance. For the most part they're fairly priced on items. Today (02-01-2022), when looking, I was unable to find ABS cement. It appeared as though they did not sell it at all. However, there is a possibility they carried it, because I did not ask for help finding it. Although I am almost certain that I've never seen "Oatey" cementing products sold in separate areas of any stores that sell them. Therefore, the possibility exists.

Got the pvc sniffing glue so i could finish putting in our new sink, got there just in time they close early.

I was having a b-day party.
I didn't think of sitting outside in the heat until the day before. I looked on Farver's website for tents. Found one I liked. Called Farver, it was available, they told me want I needed to rent it. It was a clean, easy to assemble & very nice tent.

I own a construction company. I was doing some humanitarian work in Newton for an elderly couple at no cost they had slip and trip hazards. In order to complete work I needed to purchase a drop cord because my crew did not pack it. I purchased the drop cord from this True Value location. The drop cord had issues. I went back to exchange it and explained what had happened. The employee was very rude and called me a liar and refused to exchange it. I love to support local business's even though products are generally more expensive then big box stores. I called the owner after completing the project to explain how rude the employee was.
The owner accused me of lying about the way the employee handled it. He also said, "I know who you are S. O. B! " He told me to go "F" myself and hung up. I've done several projects around the newton area after this situation. I have taken my business elsewhere and for the rest of my life I will never make big purchases or rent equipment from this location nor will I sub-out to any other contractors which generally include but are not limited to Plumbers, Electrician's and Concrete crews that have a store account here. I'm also apart of a labor union besides owning my own business and I let them know how you treated one of there union brothers. You sir need to find Jesus. Maybe you where having a bad day and you took out on me your customer. I get it. If you take the time to evaluate how you treated me and would like to make amends please reach out. God Bless you and yours.

First time in this store, I was looking for a pipe fitting. As I was looking through the racks, one of the clerks was helping a woman, came down the aisle, , edged in front of me and pushed a cart in my way without a word. When he finished with her, he looked at me, and walked off. No, I won't be back, how rude!

Absolutely horrible customer service! Rented one of their mini skidsteers and used less then 2 hours and it dumped over 9 gallons of hydraulic fluid on my customers concrete and sod. Me being a mechanic for over 10 years (John Deere & Kenworth) I know my way around equipment. The machine wouldn’t move from lack of fluid and was after hours so nobody could be reached and no after hours contact. So I checked the machine for the problem, found poor maintenance on the machine filter had spun two turns off the housing and had a rust through hole on the bottom. Rust through a filter doesn’t happen over a week or two let alone a year. I did some research and found Toro recommended the same fluid I use in my stump grinders. That being Mobil 424- over $70 per 2.5 gallons the 9 I put In the machine equals over $250 in just fluid alone. Just to get this machine back loaded on the trailer. Washed the machine and trailer and returned. Called the store and left a message after waiting 30 mins on hold for the owner. I was told he would call me back. That never happened I called at 4: 50 and spoke with the owner Scott asked for my money back he refused and said it wasn’t his problem that I should have contacted them and brought it back right away.which I did but had to dump my money into it to get it returned! Very rude and disrespectful no regards for the customer definitely wouldn’t recommend using the rental center. Smiths Quality Rental across the street is 100x better.

Always find what can't be found anywhere else in this one-horse town at a decent price. Their kitchenwares and gadget selection is AWESOME and the employees are always friendly and helpful.

I usually dont shop here. But I decided I would give my business to a local store this go around. I found everything I needed for home & garage storage solutions.
The store clerk was amazing.
She was very knowledgeable, about what I needed. Also where to find it. I clearly would not have known what I needed if it was not for her. She also helped me load it in to the car. I was very happy with the service, and the purchases I made. I will let all my friends and family know what a great experience I had to day at
Farmers True Value.

Worst experience ever. Everyone knows that the prices are high but please read all of this experience I just had with the owner Scott Farver. On June 8th 2020 I placed an order with the owner for a part that he charged 41 dollars for and I asked about over night delivery. He told me around 13 dollars and I said go ahead. At this point I paid for the part and he said being the time of day that it most likely will take an extra day. He took my name and number and said to me they will call me when it arrived. 4 days later I go in to find out what's going on to find out the part was sitting on the counter and had been there for 2 days. He then proceeded to say well I should have been called but wasn't, then he wanted 45 dollars for overnight service. When I called him on the price he wouldn't budge. I dropped an f bomb about the lack of service for a part that was overpriced to begin with at which point he took the part from me and told me to leave his store and never come back. He did give me money back. And worst of all, the man never offered an apology as to why I wasn't called when the part arrived 2 days earlier. Horid experience. Randy Griffin, Kellogg Iowa

Always shop here as knowledgeable and great service. Never have let me down in 12 years since I moved to Iowa!