Firestone Complete Auto Care, Des Moines IA

Honest, compassionate, and thorough. We had a nightmare of a situation being stranded 9.5hrs from home on New Year's Day (also a Sunday, oof). This location was open, got us in, and started working on their diagnosis. After a few long days, and sincere dedication from the team, they were able to get us home safe and sound. Scott, the manager went above and beyond to make sure we knew that we were being taken care of and truly cared for. He even came in on his day off to make sure the job was finished and we were on our way. Thank you to the whole team who helped my family in a very stressful situation. Cannot recommend this place enough.

Efficient staff. Good customer service skills from all staff I had contact with. The pricing seems very fair and consistent especially for a nationwide service provider.

BE AWARE OF THIS PLACE.
I went there since the air conditioning in my car wouldn't switch off, and after an inspection, they informed me that the temperature control fan was broken and that the total would be around 800. They listed parts for 520, labor for 171, and additional services totaling 800. Although I experienced similar issue with my prior car and spent close to $300 on everything, the part is available elsewhere for about 150. It appears like they are here to con people and the customer service was terrible. Waste of my inspection money.

I went in for an oil change and got my tires replaced and aligned as well, I had picked up my car and its all the sudden it’s stalling out and not able to hold idle without dying. I had to call people to pick me up and help bring the car back that wasn’t having any issues besides the oil and tires beforehand. They fixed it after we brought it back saying it was a dipstick vacuum seal problem but for such a simple service, I shouldn’t have had to drive the car back and waste more time and stress driving an all the sudden unreliable vehicle. I’ve gotten my cars oil changed at other Firestone locations and have never had any problems. Save your time and drive up the street, there was no apology or any deal offered in the future for the work they couldn’t do right the first time.

I have been a customer of this location for about 13 years and I've had excellent service as well as customer service until about a year or so ago, on 3 different vehicles after oil change they somehow spill oil in the protective pan under motor and end up with oil in my driveway. Last oil change was 1-7-23 and again oil all over under vehicle. Electrical problem on a different vehicle diagnosed on 1-4 I believe and repaired on 1-5 (expensive alternator) was back in shop on 1-7 with same issue they had vehicle until 1-10 and couldn't figure out problem took vehicle elsewhere and they installed a starter and it's fine now. I have decided to take my business elsewhere Firestone Corporate isn't much better I have an incident # from months ago and both the store and Corporate were to have a district manager contact me within 48 hours. I would not recommend this location to anyone for any services at all.

So I bought a battery at Walmart and it is done before 1 year is up. I got the run around from Walmart on replacement short staff lines long and rude staff. Called Firestone Laila (sp?) was soo helpful from beginning to end. Excellent customer service and carried my battery to my car and took my fried one ️ stay you Laila!

Scott at the Merle Hay location is a star. The mechanics are trustworthy because I never seen any of them “upsell”-meaning suggest work that is not necessary. Great people that’s why a great place to go to.

TOTAL SCAM. Went in for AC repair, then they lied about tightening the tensioner and charged $30 for 2 mins of labor. I respectfully questioned this and was completely blown off by MARK. Total ripoff place - they are merciless.

Took my truck into Firestone on Merle Hay in April i told them i needed the upper Radiator hose and thermostat replaced because it was leaking antifreeze at the hose and the a/c was not working. They replaced only the upper hose. I had to return the next morning to have them replace the thermostat. Now 2 months later my truck is leaking antifreeze again at the thermostat housing i called to make an appointment again but when it came time to take the truck down i called again to confirm the appt and the manager threw a fit because it was 4th of July weekend. I called and filed a complaint with the district manager was supposed to get a call back in 48 hrs now its 2 weeks later and still no phone call

Very helpful and professional. Found a giant screw int tire this morning and they had the size I needed in stock and installed them in about 30 minutes.

Call this place on a Friday to schedule an oil change during my lunch break on the following Monday. Not only did this place not even start my service prior to 1, the parts needed weren’t at the store and it’s more expensive than the dealership it’s pretty unbelievable

Our daughter had a flat tire the morning she was returning to college. On a Sunday morning, there were limited options for service.and almost all were unable to fix/replace her tire when called. Cameron at Firestone on Merle Hay Road immediately said they would take a look in between jobs if we brought her car in. They patched the tire and had her on the road that afternoon. Excellent customer service and a smile from every employee we saw while there. We couldn't be more pleased!

Had gotten some decent work done here before, although overpriced, was done quick. Had my car towed there to check battery. Catalytic converter was stolen in there parking lot overnight, plus they misdiagnosed my problem and still charged me. When took it somewhere else and called to ask again what they found, they never called me back with answer. Find another local mechanic

Seriously, just so thankful for the kind and compassionate response I got from this location, specifically the service Scott provided! After driving hundreds of miles, needing to head home, my two front tires had some serious damage. After calling every tire shop open in Ankeny and Altoona with no luck whatsoever, Scott worked with me to make sure I got in that day so I could get home safely. He made sure to provide information on what I needed to do next. Your commitment to serving customers in need is so appreciated, thank you!

Sunday Manager went out of his way to help us change a hitch ball. Mechanic Scott was kind & generous to help.

600 dollars on all four new tires, not going to this place in my life ever! WHAT A JOKE!? !