Hampton Inn & Suites Mason City

The room was nice, but the shower door wouldn't stay closed. But enjoyed the provided breakfast and overall facilities were nice

The outside noise makes for a bad night's sleep. Then the garbage truck banging dumpsters as an encor js the worst. Stay on the front side if you can.

We stayed here for my grandmother's birthday celebration over Labor Day weekend. The hotel is in a nice location, close to just about anything you'd need.
Unfortunately, the hot tub was closed during the duration of our stay, which sucks but I've worked in hospitality, and I get that's out of most staff's control.
Ron and Alexandra were wonderful. Very accommodating, friendly, and on top of making sure we had everything we needed during our stay. They are dime pieces that can be hard to find in this industry! Give them a raise, invest in your staff, because I can say from personal experience that praise alone is not enough.
Housekeeping could be better. Our bathroom floor had hairs that did not belong to us, which was pretty freaking nasty. There was a really weird musty smell in our room as well, I purchased Febreze to try covering it up but it faintly remained throughout our stay. Then when I left Monday morning, I pulled the sheets as a courtesy for housekeeping, and was pretty horrified at the stains on the mattress. Large yellow stains.near the head of the bed?
Definitely check your mattresses and room cleanliness before settling in. That was gross.
That being said, the front desk staff made the stay enjoyable and were the primary highlight of our time in Mason City.

As with most Hilton properties this is a modern, friendly place to stay for work or fun. Front desk is always helpful!

I stayed two nights this month. I want to thank the staff (Jerry & Cayla) for their friendly and prompt services. I will for sure stay again at Hampton Inn & Suites Mason City on my next trip to the area.

My room was dirty.
We found someone else's food in the fridge, socks, and Vicks by the bed.
Also blood on the pillowcase. Disgusting.
Didn't discover until we were already in bed for the night or I would have asked for a different room. I do not think the sheets were changed for our stay and it was not vacuumed.
The pool was nice but the floors were sooo slippery my child fell. I have been to many hotel pools and none with such a slick pool area.
The hotel waffles were good but they were out of a lot of breakfast items like juice.

Save money and just go stay at one of the cheaper options in the area.

Bed was comfortable except the common Hampton comforters are too heavy/warm for our preference. Room was quiet until early risers banged around and doors slammed loudly. Maintenance could be improved - patch on bathroom wall was sloppily painted a different color, new grout is needed around the bathroom floor, spa was out of order (pool was nice), 2 of 4 ice machines were out of order, main floor bathroom towel dispenser needed repair. Please clean the outside of the trash cans in the breakfast room; unappetizing and made us hope other items were cleaned better. We were happy to have the remote for the TV in the breakfast area as obnoxiously loud commentators were blaring; we muted it and enjoyed the soft background music. Was an okay stay but attention to detail would improve the experience.

Gorgeous clean and very friendly hotel. Located close to food options, grocery store ect. Definitely will stay here again next time coming through town. 15min drive from the surf ballroom.

The room was beautiful. The breakfast was ok. Not many choices and the bacon wasnt real bacon. The pool was cold but the hot tub was amazing.

Front desk staff wasn't really friendly as just saying hello. No coffee for breakfast, no sign up as to why. Finally asked, oh coffee pot broke.

The room was quiet and the beds comfortable. The rooms were cleanly, service great, and breakfast was good. The bathroom doors in the rooms are just a sliding door and that is disturbing to me. The shower door doesn't close either, and why are heating and air conditioning units so loud? We can make electric cars virtually quiet why not a heating and air conditioning unit?

I asked for housekeeping on check in at 3 pm no one had showed up so called and some one came at 4 I had 3 rooms my room was the
Only room that the bed was made probably because I was there I was told when I called my request was not passed
On
We need bigger trash cans in these rooms
Our room was nice and comfy clean on check in
The kids loved the pool
We needed band aids and the front desk came through
Also my grandsons love bacon and the lady working breakfast over heard and willingly made them breakfast
I travel for work and knew Cayla from Dubuque Hampton Inn it was good to see her again
Thanks

Great location. Love that Caribou Coffee is next door! Only one complaint, they should upgrade the coffee makers to Kcup.

Very nice Hotel, great, friendly service. Pool and Hot tub could have been cleaner though, and there were problems with them closing them a few times. I would still recommend this hotel though!

Hot tub was filthy with hair and what appeared to be skin floating and all over wall
My card was overcharged 75$ which lucky I caught but now have to wait 7 -10 days to have use of
I would HIGHLY RECOMEND
" THE AMERICANN INN"
CLEAR LAKE
Much nicer and half the price

Stayed the night of March 7th. Check in was easy, standard with Hilton Honors hotels. Staff was friendly. Unfortunately the laundry bag in closet had odd clear liquid in it, there were 10-12 long dark hairs in the shower (from previous occupant I’m assuming), the breakfast was lackluster, and the coffee maker (in my room) also contained the previous occupants coffee and filter. Not what I normally experience from a Hampton, will stay somewhere else in the future.