Holiday Inn Express & Suites Northwood, an IHG Hotel

Staff was great. Room very clean. The ONLY down was the Hot Tub was cold and the bottom of the pool is dirty.

Rooms were decent and beds were comfy. Hallway needed a good vacuuming. Lady at the breakfast was very attentive and there was a good variety and choice of breakfast foods. Just need better maintenance in common areas.

** Pool is closed, Under maintenance. Which does suck but the guy at the front desk Jon was very polite and understanding about the situation and explained why.

Overall great place to stay. Very convenient location especially if you been driving all day, right off freeway. Will admit the pricing is way to high in my opinion. Besides that, Check in was very quick and easy, Rooms were clean and comfy. Staff was friendly and welcoming, professional, friendly and engaging. The overnight person Jon was awesome.all smiles and a genuine nice and upbeat personality. The person who did the breakfast (I forgot her name) was nice, sweet and helpful.

Basically saying yes it did suck the pool was closed but I would recommend this location for multiple reasons but if I was to pick only one it would simply be because of the Staff alone. Great job guys

The facility was clean, the pool was nice and the service was top notch especially within the breakfast area! The staff member in charge was very compassionate, she made sure our family had all we desired, talked with us for quite a while and even made a couple sandwiches to go on checkout day. Would definitely stay again.

Loved! Great hotel! Check in fast and easy, very friendly front desk dude with long dark hair (wish I got his name). Everything was super clean, breakfast was good but the Bed and bedding OMG! The best ever! I have never slept better anywhere anytime. I wish I could buy the whole thing, mattress, sheets, pillows all of it! So comfy.didn't want to get up. No question a great stay.

1) Even though it's posted on your site, it would be nice to be verbally informed of issues like the pool is closed at the time of reservations.
2) What hotel in 2022 DOES NOT have USB plug-ins in the rooms? ! We had to go to the service station and drop $20 on a wall plug-in adapter.
3) Your breakfast was pretty lousy. Mostly because you were blaring the fox channel from the tv which caused me to lose my appetite.
Probably won't be back.

They put me in a room that had no air and then charged me 456.00 for the stay 249.00 and 221 after I left horrible

My wife was on the road during our Anniversary. I called the desk and asked if there was any way they could deliver a bottle of wine to her room. Not only did they make it happen but they put it on ice covered in roses. They truly take pleasure in going above and beyond to delight their customers.

Clean, quite, nice view and good location! Will stay again if we're heading that area.

Loved it! Great place, amazing staff and service! Randy was a great a great help. We got there earlier than the check in time completely exhausted, and he gave us a room before check in! Very helpful and nice man!
Would definitely recommend!
There's also a casino and a few stores right across the street.

Room temp was 90 degrees, had to get different room. Needed to be cleaner, was disappointed in cleanliness.