Hy-Vee Grocery Store, Fort Madison IA

Seen a mouse running around in the fresh produce. Employees avoided helping me find things i needed, the bathroom had feces smeared all over both stalls and it smelt like rotting produce back by the courtesy counter. I will never be back. How is that place still open? !? ! Nasty.

I went to the deli with my father to eat and I had I wonderful experience good food and the lady who served us was so nice I asked her name because she couldn’t have treated us better Melinda was wonderful and I loved the Mac and cheese will be back

Used to enjoy shopping here, all self checkouts and the long lines at the real checkouts have ruined that. They need at least two more real checkouts installed.

Fairway is a much better experience now!

I used to really like this HyVee and then they got crazy and moved everything around. No thank you.

I was a little early to pick up a friend so I thought I would grab a cup of coffee. I got to the counter and no one was there. I waited and could see the cashier looking in the coolers. I waited until I was late, then left my coffee and went

I had ordered some box lunches for a meeting. Everything was prepared perfectly and had each person’s name on the box. I was most surprised by how helpful and friendly everyone was in the store. Was greeted by multiple folks throughout the store. Made my day better!

I live in AZ and am two hours behind Iowa's time. When I called, the young woman told me the florist had closed at two. I explained my situation, and she was amazing enough to look to see if there were any other florist shops open, and unfortunately, everyone was closed. Instead of just saying, "Sorry we can't help you, " she transferred me to the supervisor, Morena. I explained my situation to her, and she went above and beyond her job duties. Morena made a beautiful arrangement of flowers and hurried them to the hospital where my mom was located. The flowers arrived, and my aunt was able to read the card to my mom. My mom passed away two hours later. I can't begin to tell you how grateful I am that my mom was able to hear those important words on that card that allowed her to pass, knowing she was loved by her children.
Morena is an extremely caring, passionate asset to this company, as well as the young woman who transferred the call. Please acknowledge them for being kind and understanding beautiful human beings. We need more people just like them on this earth. Thank you so very much.

Hy-Vee (as a franchise) has been really disappointing since the Pandemic. They've since reduced their hours considerably, and added a majority of self-checks. This is the Midwest, and many people don't have 9 to 5 jobs, they work 2nd or 3rd shift in a factory. What a disservice it's been for these customers to cut back hours to 10pm. They used to be open all night!
I also have noticed that, more recently, the fuel saver "rewards" have been dwindling so much, that despite spending $100-$200 on a wide variety of groceries, not even 1 reward point has shown up after 3 to 4 visits making purchases with the aforementioned price range. Not worth the trade for them to track my personal purchases without compensation.

Overpriced. Not a fan of the flavorless beef they sell. Did have a 5$ tenderloin sandwich from the Hy-Vee kitchen for dinner tonight. It was delicious! And only had a 5 minute wait! Every Tuesday special.a classic Midwestern sandwich! Great job kitchen staff!

The people at customer service are always helpful but I feel sorry for them when their alone and they have a long line.

Awesome Shopping Experience! Thank You Marina For All Of Your Amazing Help, And For Making Our Shopping Experience Here In Fort Madison, Iowa Wonderful!

Been going to hy vee since the first store opened in our area. We won't tall about how many years that is. Always kind and friendly.