Hy-Vee Grocery Store, Boone IA

Today is the last day I will ever willingly step foot in Boone HyVee.
First, the prices are extraordinarily high. A loaf of bread is 6.00. Everything in this hyvee typically runs around 50% higher than other grocers in the area.
My real complaint is about the checker who checked me out.
Her name is Deanne. When I arrived to check out, there were 2 lanes open. One lane had 3 people in it, the other one was empty.
I became the 4th person in the full lane.
The employees were busy chattering and laughing, and I was baffled that with so many of them there, why wasn't there a checker at the empty lane.
After a couple of minutes, one of the employees caught my eye and said she would check me out. Clearly, it was her lane and she had been having too much fun to assist customers.
I started to unload my cart (I had about 15 cans of cat food, and 5 other items) and she slammed a "lane closed" sign down in front of me.
I looked at her, thinking ok, I thought she said she would check me out. She giggled and said, "just put your stuff in front of the sign. " I said "Okay", and started to unload.
Then she started talking. "I was going to put it there anyway, it's for after you go, through. SSSsoooorrrryyyy. "

I was a little disconcerted. I get maybe she wanted to make sure I understood, that she actually just hadn't told me she would check me out, and then slammed a land closed sign right where I was about to set the milk.
What I don't get is the tone of her voice, snotty, rude, sarcastic.
I looked at her and said, "stop it, you do not get to talk to me that way. "
She gasped and said "Whaaaat waayy. "
Please. Does this woman drink on the job? Does she normally get away with open rudeness? She NEEDED me to explain to her that snarking at someone, is rude?
I said you are being rude. Sarcasm is not ok.
She denied it. She argued. Not only was she afk from her aisle, yukking it up with other employees, she acted like a jerk, then tried to deny it.
What did I expect her to do? Her job, with basic courtesy.
She is clearly used to acting this way. I told her, "just stop".
She said I would never be sarcastic! Of course she would. She was, she did.
I will be following this review up with a complaint to HyVee corporate.
Thanks Deanne.

New self check out machines still have some kinks to work out. But other than that it's a decent store.

My home town hyvee so not gonna say anything bad about it. Haven't had any bad experiences.

I frequent another town and also go to the HyVee there. While I enjoy that one too, the Boone hyvee seems like it has way more sales. I was recently thrilled to see my favorite frozen pizzas on sale, and recently a chip dip that is hard to find anywhere now was on sale four for five! I just moved to my first apartment here in town, and don't have a lot of cash, so finding groceries for good prices makes me happy. I definitely enjoy this location.

My office away from home. Good staff here. Jason does excellent cooking breakfast in the kitchen. Rated high because of staff, it would be much lower regarding the corporate brand. Corporate does not give enough recognition and flexibility to employees. I see the same hard working full time staff all the time. They never get a two day weekend or consecutive two days away from work. Overworking the best employees and running thru the rest like trading cards. Great employees deserve time with family and flexibility to have passions outside of work. It will only make the workplace better!

Tried ordering flowers today twice and NO answer, so I spent my money elsewhere. Heck of a way to run a business!

They have had the best $. 99 deals lately. With the price of groceries, it is nice to get a deal!
LaT3r.j

The last 2 times I have shopped there, my coupons AND the daily deals have NOT come off my bill.had I not paid attention, between both times, I would have lost about $30. They need to get that straightened out.asap!

Clean, well stocked. Deli had almost no hot food when I was there at 11: 30 in the morning

Very good! Everything was perfect! Store was in very good shape. Bathroom was clean, shelves were stocked, everything appeared to be in order and they were quick to add a cashier when the line started to back up.

Very friendly staff and helpful. They have a great selection of food and I can normally get all the items I am seeking.

I have not been to this store in a while. They recently added a Starbucks. I hear it is not fun to work here. They have lots of groceries, but Walmart sells them for cheaper. The garden section here is good.

It’s really annoying that the hours dropped another hour! Like come on not to mention this Hy-Vee has always had higher prices now it’s even more expensive, yet the quality of your food hasn’t improved, go figure!

The bakery needs work, they tend to over bake their cookies, if they were to pull them just a minute or two sooner they would be nice and soft, also bring back real donuts, otherwise there's no point in having a bakery you might as well just call it a place that makes cakes

I was shocked how bad the produce looked, and very disappointed that they expect folks to buy it. The green peppers were horrible looking. Almost every grape and green pepper in the store needs to be thrown out, not even fit to give away. And the stores footprint is too small for all they are trying to sell.

Paid for their membership to get my groceries delivered to me, they have since changed it so they only deliver after 4pm the next day after you order, which is too late for me. I have COPD or I'd shop my own. Because they no longer deliver on the day or the night before you purchase, you can not take advantage of any of their fuel saver specials. A couple of days ago they dropped off groceries after 5pm and did not let us know. We had frozen meat sitting out their for two hours! Another time, they said they did not have the buttermilk that was on sale, but so happened we had to go get a prescription in just 10 minutes after I was told they didn't have any Buttermilk (It's always a RARE deal if they have many of the things they advertise). Their prices are far and above higher than Walmart, but I was willing to compromise for the delivery and fuel saver advantage. No more. I'm trying to have them give me the bulk of my membership fee back since it's not even 4 months old, but of course, no one will ts;l to you. I have shopped at this Hy-Vee since 1990, but no more. They have become a money hungry place where the rude employees come first and the customers come last.