Hy-Vee Pharmacy, Des Moines IA

I would really like to rate this higher because I have had nice encounters with some of the staff members and one pharmacist. They have helped me many times.

One small gripe:

My issue is that I don't like how they say the name of whatever prescription I am picking up. They will now offer to go to a consultation room or go through the window. However, the windows are not always open.

Prescription data is not the type of information you want people in your community knowing or discussing. One is not being given a choice here as to what data to share because they are disclosing it to you whether you want everyone else to hear about it or not.

I hope their new management is more sensitive to this issue because no one wants to discuss their rights as patients and watch their providers or pharmacy or insurance company have an issue with them. Maybe other patients do not care, but I would like to keep my medical information to myself and also not ever have to explain HIPAA to people who should be trained on it.

This pharmacy never has script done. Today was no exception. Twice now my doctor has ordered prednisone in the early morning and it doesnt get filled til late afternoon which means I can't take til next morning unless I want to be up all night. Ugh

This is a horrible pharmacy. Every time I go in it takes over 10 minutes to get a transaction done and this Sunday was no different.

I wanted to get my flu shot and was waiting at the counter. Sally saw me and didn’t bother to come to the register until the pharmacist told her someone was up front. She gave me a paper to fill out for my flu shot and said it would be 10 minutes. After 10 minutes had elapsed I asked if there was an update and she said it would be 15 more minutes. So I would be waiting 25 minutes total for a flu shot? I told them to forget about it and I would go elsewhere.

Overall none of the staff at this pharmacy seem friendly or like they remotely enjoy their position and it absolutely shows in their demeanor.

Drive-thru is somewhat difficult because it only handles three cars before it fills up and spills into the parking lot, otherwise everyone is friendly and prompt