Hy-Vee Pharmacy, Marshalltown IA

I came in to get my flue shot today and right before I get it at the last minute they ask me if I have insurance instead of asking me when I came up to check in for my appointment which I should up on time for and the pharmacy was so behind. And telling me that my insurance isn’t active when I know it is and I used my insurance for a medication. I’m not spending $40 dollars to get a pointless shot. Needless to say I should have made an appointment with Walmart as they ask you right away if you have insurance.

I have had wonderful experiences with Hyvee Pharmacy in multiple towns but THIS Marshalltown Pharmacy has a Pharmacy Intern named MUNG, that needs to be recognized for his Responsiveness and understanding in my need. The fact that he stopped what he was doing to help me, making my emergency his emergency, knowing my prescriptions were called in 6 hours prior to my arrival and the drivethru told me to come back in 20 minutes because they "were halfway done with one and partway done with another. "
I walked inside two minutes later and Mung treated me very well and got me on my way within seconds, even while the girl doing the other prescription kept saying, "well hey.are you going to ring her up then? " And then while walking the meds over to his computer, he turned toward her, smiled brightly and said, "sure! "

Thanks Mung!

Worst pharmacy ever. Slower than heck, even during morning/day hours. Will never fill a script here again. Was told about 20 minutes, I drove around, ran some errands, got some groceries, over an hour later I checked back in, they said once again, “20 minutes”. The second “20 minutes” was another 45 min. Over 2 hours when I was told 20 min the first time. And I live out of town- I can’t just conveniently go home and come back. When you have a screaming baby with an ear infection it’s one sure way to lose a customer.

Just got off my phone with kisten from hyvee phamcy.she informed me that i have 2ready for pick up.i told kristen that i was on delivery.she said that i would need to call every time i had a mediction ready, to tell them i need delievery? I will ask again if this is their new poilcy and if ir is i will be getting a different pharmacy, this morning i returned a cll to jason.from hyvee.he cleared up everything.i will be staying with hyee phramacy

I would enjoy having a special line for people that know their meds are ready to pick up, I gave my Credit card saved but I have been told it does not make the service any faster. The line goes faster inside as I have waited 45 minutes in the line outside. I personally do not think you should be allowed to hold up the line to wait to have your meds filled if they are not ready. I do not go to the pharmacy if my meds are not ready it is a waste of time. The service is always great & always very nice & professional!

The staff is friendly, very professional, and very competent. Refills are as easy as making a phone call and I have never had to wait very long, even when there is a long line in the store,

The service is very good considering the volume of customer's they have the deal with. Very friendly and professional.