IMT Insurance, West Des Moines IA

I have never had a problem with IMT they are really a great company. Every claim I have had has been handled fast and efficient with no problems. My agent has been a great agent! He’s always been there for me and my families insurance needs. The claim agent that just handled my claim Penny Z was great and very friendly and efficient. Thanks

Joke. I have been meaning to write this for some time. We had hail come through last year in our area. Every single house in our neighborhood received new roof claims from there insurance. IMT agent came to look at ours and said everything seemed ok even though I received 2 reports from different companies that we had hail damage to roof, gutters, window screens, etc. The IMT agent didn't even bother to look at those. Was at our house in and out and did not look at the whole home. Very frustrating. I have noticed there have been the same reviews here and the response back from the company is I am sorry to hear that please call our 800 number. What will that even do at this point? Waste of time?

Really nice on the phone but really unhelpful in denying my hospital and chiropractic care cost after my car accident. Definitely switching

Great company to get insurance through until you actually need them. I hit a deer about a month ago going 75mph and filed a comprehensive claim. The adjuster would not come see the vehicle due to COVID and provided me with a quote via pictures. He suggested being that the truck was older I take the money. The other option was to get a quote at a body shop and then they would compare and fix the truck. At the body shop we walked around the vehicle and discussed repairs verbally. I was under the impression that all of the damage was going to be fixed. He sent the quote to insurance and then I got updates from the body shop. When I went to pick up the truck only about 3/4 of the repairs were completed. The body shop griped that the adjuster was very difficult to deal with and any further work would need to be done with a supplemental ins claim. My adjuster told me that because my bumper had prior damage to the other side, I was “basically in the same spot as before, needing a bumper, so we won’t cover that”. Even though I don’t like that answer, I can see his reasoning. There is also a dent in the hood clearly in line with drivers sight view (something I would have noticed if it existed prior to the accident) and they won’t fix those damages because the deer was not on the hood of the truck, rather it rolled down the side crushing in the quarter panel and door, creating a bind at the seem where the door, panel and windshield post all meet. Also oddly enough the hinge for the hood bolts up right in that seem. The adjuster said I was more than welcome to file a second claim. He also had the audacity to say “we really did a lot for you on this one already”. They fixed 3/4 of the accident related damages, and “this one” is my ONLY claim. There are a couple small small dings and dents along the drivers side of the truck that were preexisting and left un-repaired, and I did not claim them to be part of the accident, even though they probably could have been lumped in with the other damage.

I can’t imagine the headaches I’d be dealing with if someone actually got hurt in this accident.

I am switching my 6 vehicle commercial auto policy as well as my homeowners insurance policy away from IMT as a result of this occurrence.

IMT is a great company to work with until you actually need to file a claim. I recently had a deer collision at 75 mph and it has been a nightmare to get my vehicle repaired, I can't imagine what we would be going through if someone actually got hurt. Due to COVID-19, the adjuster was not coming out to review the damaged vehicle and instead doing what he could from pictures, and counting on a report/quote from the body shop to find a middle ground to either repair or total out the truck. Part of the fault lies in the hands of the body shop, who told me they would get certain things repaired at the expense of the insurance, then did not. Two areas of concern were the front bumper and the hood of the truck. The collision was on the drivers side of the truck. We hit the head/neck of the deer with the truck and I swerved to the right as the deer bounced down the entire side of the truck. There was new damage to the driver's side of the bumper but because there was pre-existing damage to the passenger side of the front bumper the adjuster felt I was "in the same place as I was before the accident, needing a bumper" so they wouldn't cover it. While I can see his reasoning, the auto body shop claimed I would be getting a new bumper. Even an offer to share the cost would've made me feel a little better. There is a new dent in the hood of the truck in perfect view of the drivers seat/line of sight, something I would have noticed if it was pre-existing, that occurred after the quarter panel and drivers door were pushed in. The adjuster feels that because the deer was not up on the hood of the truck, then it's not possible the 75mph contact or the shifting of the other panels could have resulted in this dent/crease in the hood. The body panels don't line up the same on the driver's side as the passenger side and I was instructed to take this up with the body shop as it is their error. He made sure to tell me that his 10yrs of experience and bosses 20yrs of experience trump any recount I have of the accident or what damage was there prior to the accident, because they can't see how this would have happened. There are other dings and dents along the drivers side of the vehicle that I could have claimed were related to the deer collision, but did not, and they went unfixed/addressed. He even felt it appropriate to offer me the option of opening a second claim on the vehicle for further repairs. And lastly, he concluded with "you know, we have already done a lot for you on this one". First of all this is my ONLY claim with IMT, secondly all you did was repair 3/4 of the damage from an accident I had and scoff at the rest and make up excuses why you weren't repairing it.

I am currently switching my 6 vehicle business auto policy and my homeowners insurance away from IMT, even if the cost is greater. Not only have you wasted too much of my time with this process, but you've taken my money to provide me with a service and I am not getting it. Again I am glad no one was physically hurt in the accident, and this is all just over some body panes on a vehicle.

I would give a zero if possible. Very poor company. Very rude and accuse customers of committing crimes. Ended up waiting over three months to settle a car claim two years ago. In the meantime the case worker wouldn’t return calls or update myself or agent. When we purchased our replacement vehicle we wanted to increase the coverage. Which in turn would increase our policy cost. IMT wouldn’t do it. They said their underwriter wouldn’t approve it. I have never had a claim before the last vehicle. Both my wife and I have over 780 credit scores. Then they asked if we purposely damaged the new vehicle? Were we lowering the rate so we could make a claim? Once again accusing us of doing something illegal. Went to Progressive with better rates and more coverage. Since we did that they raised our home insurance over $400 per year. So glad I’m moving my homeowners away from them as well. I would give a zero if possible.

Ask if IMT if they'll pay your whole claim or not. They won't and then they'll expect you to eat 5,000 off of your bill. Luke lyle will deny a reasonable claim and drag out your contractor's payments and try to force their own "preferred vendors" on you. THIS COMPANY IS A SHAM

Thieves, they won't pay your claim. Also, these "good" reviews are from insurance agents. Look them up on Facebook.

I've been insured with IMT for 15 years. I've had 2 auto claims with them and both were handled perfectly. My rates have been stable the entire time. Everyone I've talked to there has been extremely helpful! I would highly recommend them!

The claims agent i was assigned screwed up on almost ever step of my claims process by providing wrong information, not paying correct amounts to the dealership, and being blatantly hard to get ahold of. He messed up so bad I don't even have time to list it all out.

I love having my insurance with IMT. I have been with them for years and have never had an issue. Great service, friendly staff, decent rates.

Great Company with great service. You are not just a number. They truely care about doing what is right.

Have had coverage since 2011 with no issues. Have had a couple of claims that were handled satisfactorily.

This place is the worst cant send checks out on time dont return your calls dealing with them for 6 months they horriable

We have been with IMT for the last 15 years. Let me rephrase that, IMT has graciously taken our money for 15. Try to file a claim on our roof and get a cancelation notice while 8 houses on our street get new roofs. We have had 3 different hail storms over the last couple years. We have had four different roofing companies saying we have hail damage.

Run for the hills with this company will revise and post specific reasons as to why but please this company is a classic take your money over insure you no discounts for loyalty then call you as if your the other party to question you on a claim just to look for a reason to deny a claim exactly what my agent renee hill of warren insurance told us would not be the case.

So these are pictures of hail damage to a property that I have been paying IMT for years for insurance coverage only to have their adjuster claim that he couldn't find any damage after I had him come back a second time and I personally showed him the damage! There are no fewer than 6 of my neighbors within 500' of this house that had claims paid. Go figure they wont show the pictures even though their site allowed me to download them! Interesting.

I was hit by one of their insured drivers who ran a stop sign on the 2nd and still haven't heard from the adjuster despite several messages I left. My car is not exactly drivable and I have no way of getting around. This really is not helpful when I have job interviews to get to. They could at least provide a rental car in the meantime. The accident happened 3 days ago. I can't believe I haven't been contacted. I know Geico would've had someone out immediately.

Told us mold was not a Peril and that it was an endorsement last time i checked a peril is a "cause of loss"
this is what they advertise on their web site,
Homeowner Policies Provide the Following Property Coverages:
•Automatic replacement cost coverage for your home and attached structures if insured for at least 80% of their replacement value
•Coverage for detached garages and other structures not attached to the dwelling
•Protection for your personal property while it is anywhere in the world
•Coverage for additional living expenses when a covered peril leaves your home temporarily unlivable
apparently what they advertise isn't true come claim time

Unfortunately, I must echo many of the reviewers and recommend you avoid seeking coverage from IMT. I was a long term customer of IMT until recently. My claim for hail damage to my roof was denied despite widespread damage in my neighborhood and 3 roof replacements directly across my street.

IMT has a horrible reputation for fighting hail damage claims per roofing contractors I spoke to. Isn't it ironic that you pay insurance premiums for peace of mind and to protect against legitimate losses such as this but then denied your claim. If you find yourself in a similar situation, I'd recommend seeking a public insurance adjuster to represent you.