Jimmy John's, Des Moines IA

I've had more than one instance where I've ordered delivery from this store and there were missing items from my order. The wait is always very long, resulting in me having to cancel my order on one occasion. When I canceled my order, I talked with a man working who said that he would cancel it and I would receive a refund for my order. That was almost two months ago and I haven't received a refund and my attempts to reach out about this have been ignored, thus far.

Got a sandwich at this location for the first time in a while and both the bread and bacon were rock hard. Lately it’s been 50/50 if the food is even edible - mind you two sandwiches were $20.

Absolutely terrible Jimmy John's. Twice in a row now we've ordered a couple sandwiches and the orders have been all wrong. I'm clear with my order and try to be polite, so what gives? Asked for a sandwich that specifically doesn't come with mayo, got extra mayo. Asked for a #12, they gave a #11. Don't go here if you're looking for competent service; I'll be trying out the SE 14th one next time.

Worst Jimmy John’s I’ve ever had. Gave me the complete wrong order. Went back to the store and they were out of bread and had fresh stuff coming out said it wouldn’t be long waited 20 min to finally get my second order now. Get home to see they still made our sandwiches incorrectly. I’ve been going here for year and the last 6 months every other time the orders wrong. This last time was the worst and wasted a ton of my time

I placed an online order on 12/26/22 what I thought was for same day for my son's birthday. It turned out it was for the next day. I called them, and they worked it out to be delivered on the day I wanted it - although my mistake. They were accommodating, and food arrived how it was ordered. Great service, great food!

I always make the same order to know the difference. The whole sandwich looked poorly made and it just tasted old.

Terrible experience again. I called them twice to make sure they got my order and they will be there by the time he said. He said yes and will be there. I'm still wait as they are half an hour late. I ended up calling again and he said oh ya our delivery driver isn't showing up but you can come here. I told him you guys did this last year and said the same thing. Ya there's nothing I can do he said.

Pulled up at 4: 30pm to order and was told very aggressively that there was no bread for sandwiches because "We had a really busy morning! ". Morning ended 4.5 hours ago and the store doesn't close for another 4.5 hours so WHY ISN'T THERE ANY BREAD?

I just don’t understand how this location has a 4 rating…I have been the sole customer, in person, and have waited for over a half hour for them to screw up my order! I have waited an hour and a half (I live less than five minutes away) for them to deliver - that’s right, you guessed it - a messed up order! I have even gone to pick up an online order from this location - and got two out of three accurate sandwiches, with the inaccuracy of the third sandwich off the charts! Were it not for the proximity to home, I would probably stop going to this particular Jimmy Johns altogether…

They are awesome. And I won't take back my five star review BUT since I made my review, twice in the last two weeks they've forgotten some piece of my order last week a cookie was left out and today my chips were left out. It's so weird because they've never made a mistake on my order and now this

Easily the worst jimmy johns ive ever been to, maybe the worst fast food place i have been to as well. Trashy.

In the past year there have been consistent repeated errors on our orders. They are no longer freaky fast. But they are freaky slow. They take 30 minutes to deliver in extremely close proximity. One time we placed an order online and it said it would be here tomorrow. They were open.it was before 6pm. I had to call.even then it took atleast an hour AFTER I called! Another time the girl delivering the food was strung out on drugs.

They always leave stuff out of the order. I am starting to think it is deliberate. They say they'll bring it back to us. One time in the past year that did actually happen. All the rest.never see them again. You pay for items you never receive. You call the store and they won't make it right.
We always give a 20% tip. I will not purchase from them again.in store.delivery.anything.

Don't leave a message telling me to go to another page and fill out feedback. This is your feedback. I don't
know what kind of business you are running. But it doesn't appear to be a good one. I wouldn't shop at this store.

The customer service was terrible when ordering food, but when got up to window it was a tad bit better

They were not deliver 2 miles five minutes away. And top it off they were not busy no cars in the parking lot no customers inside

Partial order delivered late and sub par customer resolution. We should have looked in the bag before we gave a very good tip. They should give that tip back based on this experience or they should have gave us a credit for a sandwich on top of delivering what was ordered which was now extremely late. Last time I order JJ from this location, just not worth the experience.

I tried the Beefy Black and Bleu. It was good. Just wish it was heated/warmed.
Staff were friendly and helpful.