Lichtsinn RV, Forest City IA

This was the best RV purchase experiences I have ever had. My sales consultant Deanna was very helpful and easy to work with. The entire process went very smoothly. Everyone was friendly and very knowledgeable about the products.

Excellent experience. Excellent staff. Excellent sales team. Excellent service team. Amazing customer service both before and after the sale. Deanna was outstanding. So helpful. So pleasant to work with. I'm still trying to think of anything I didn't like about the experience. Perfect job!

As we began to investigate purchasing an RV, we found Lichtsinn RV online and were thoroughly impressed with their expertise, quality service, responsiveness, and friendly staff. We worked with Deanna Rodriguez - she was a joy to work with and always promptly responded to any questions we asked by phone or email (even little silly ones). There were several delays between time of ordering and actual delivery (all completely out of their control) and she kept us informed every step of the way. When the time came to pick up our RV, meeting Deanna was like meeting an old friend! Our orientation, conducted by Jeremy, was very informative and thorough - he knew the RV backwards and forwards and gave us a thorough education on the features of the Revel and lots of helpful tips. We stayed in the RV in the Lichtsinn parking lot the first night. In spite of the negative 33 chill factor nighttime temperature, we were cozy and comfortable inside the RV. However, the low temp was a bit much for the water lines and they froze. Jeremy, our service rep Anders, and all the Lichtsinn team were extremely attentive and helpful in working to resolve the problem, then provided complimentary winterizing for our Revel so we could travel home. We are confident that Lichtsinn will be just as attentive should we have any questions in the future. All in all, we are very happy we chose to buy our RV from Lichtsinn - it was definitely worth the 1800 mile one-way drive to Forest City, Iowa, to work with such a fantastic dealer and staff!

Mark and I decided we wanted to purchase a Revel, when we saw one during a trip to Colorado. We started researching, once we were home and could not get any "local" information. I work in retail and am a HUGE advocate of "shopping local", but realized that was not going to be an option for us. Mark found Lichtsinn RV and began watching every single video Ron and his Team produced. While on the dealer website, I "chatted" with a sales rep and she informed me they did not email quotes, but would be happy to give me a call with all the information. When she quoted me the price, I said "NO WAY! The MSRP was advertised for so much more. " She chuckled and responded, we can certainly charge you more, but we feel this is a fair market price and we would appreciate your business. I told her to sign us up and let us know how much we needed to deposit. Within a day or 2, all paperwork was signed, and the wait began. We received weekly e-mails on "delivery updates". We ordered July 29th and
thought we would pick it up October/November, but because of the pandemic and high demand, our "Orientation" kept getting pushed. During the wait, we had a new salesperson, Adam Brinkman, who we probably drove crazy with questions and measurements. At one point I said, "Adam, I wished you would say June/July and then surprise us with an early delivery. " We both laughed. I totally understood the "supply/demand" dilemma. I work in a bicycle shop and bikes are "oversold" until 2022. The long wait gave Mark plenty of time to study the layout and system through the professional, extensive, high tech videos Lichtsinn provides. By the time of orientation, Ben and Mark covered everything quickly and we felt comfortable driving off the lot.
In order not to make this review a novel, let me just say, Lichtsinn is well worth the flight from Destin, Florida to Forest City, Iowa. Ron Lichtsinn runs a High Tech, Clean, Courteous, Top-Notch business. We feel we made the best choice for our investment. We are confident the Lichtsinn Team will be there for us, if we ever need them. I have to give Brandon, in financing KUDOS for being patient with me. On a side note, we were very impressed with their shuttle driver Darryl Delzer. We missed our connecting flight in Atlanta, because our plane had frost on the wings in Panama City and had to be "De-Iced. Darryl was so genuinely nice and made the 2 and 1/2 hour shuttle seem short. He even came by the dealership to see us on our way the next day. We could not be happier with our Lichtsinn Experience.

I respect a company that delivers top notch customer service to it’s customers. The whole process went smoothly, from the sale, service, and financing. Thank you Adam, I love the Solis!

We brought our 2018 Cambria 30J up to Lichtsinn RV for some minor warrant work and service. We were met at our appointment time and everything was reviewed with me prior to any service being done. The work was completed quickly and we were extremely please with the work performed and Lichtsinn's professional staff. Thank You Justin and Ben! Everyone at Lichtsinn RV treated us with respect and greeted us with a smile just like when we picked it up in January. During our visit met several RVs who where there second/third time and continue to rave about Lichtsinn. THEY TREAT YOU RIGHT during purchase through service!

John & Brenda - Fort Worth, Tx

We purchased a 2019 Travado earlier this summer. Although it had nice features, we found it a little small. My wife found a 2018 Winnebago Trend 23D and really liked the floor plan. We searched and no dealer would entertain us trading our Travado. We took a chance and stopped at Lichtsinn in Forrest City, Iowa, on our way home. Wow, what a welcome they gave us. We negotiated a deal where it was a "win win" for all of us. We have the motorhome (Trend) that we wanted and they received a 2019 Travado. Our salesperson, Stacy A.was outstanding.
But the piece that is "above and beyond" I believe, is that they actually assigned Andres, a technician, for us to call. We have already called twice and he has responded and helped me solve problems. This is fantastic. I have never had this happen before with other dealers. Once they make the sale "out of site; out of mind". We have had a lot of trailers and motorhomes over 25 years of journeying around the U. S. We sure recommend Lichtsinn RV, if you are going to purchase a motorhome.

Henry Stone and the team at Lichtsinn provided excellent customer service start to finish. Every team member understands hospitality and their lifeblood comes from the customer! I highly recommend Henry when ur looking for your next RV!

In response to an RV satellite question I posted in Lichtsinn’s chat box, the owners wife referred the question to the owner. Within minutes, the owner Ron Lichtsinn (tech geek) telephoned me to facilitate (circumvent typing) an involved technical discussion. That’s customer attentiveness! If/when I trade my ‘14 Winnebago Tour (purchased elsewhere) I’ll definitely consider a trek to Lichtsinn Forest City and also do the Winnebago factory tour.

I’m so mad, after replacing my house batteries twice, the solar you forgot to order and made us wait while you installed it and then could not tell me 1 thing about how it worked, now I have a local RV repair shop tell us it was hooked up incorrectly and was not charging the batteries at all. I also had to pay for the recalled gas line that broke because local winni shop said mine was fine, 2 wasted Fillups later, he was wrong
I keep finding laminate edge trim falling off, poor workmanship. Very disappointed in your dealership and Winni’s warranty repair shops.

Walked into main entrance, not engaged by customer service rep, left with my money. Sad.
Oct 2 update. +1 star star for owner's prompt reply, +1 for huge RV inventory. Wish we could have seen inside View but the doors we tried were locked. Looking for our next full time rig.

Here is just the facts you decide on your own. We bought a used motorhome from a person that had bought it from Lichtsinn. He purchased a extended warranty through them. The warranty was assumable so when we bought the rv we assumed the warranty. We just sold the rv and since the warranty was pro-rated we were due money back. We contacted the insurance company and they said we were owed back $1402.00. They told us we would have to go through Lichtsinn and they would send them a check for the $1402.00 which Lichtsinn would then send us a check for that amount. Well we did what we were told and contacted Lichtsinn and told them we no longer owned the rv and would like the left over amount on our warranty sent to us. This process has taken 3 weeks as my wife has had to make about 10 phone calls to get them to process our claim. Here is the kicker they didn’t know that we had talked with the insurance company and knew exactly how much we were owed. Finally they sent us a check that they claimed was for the full amount of our refund, $813.39. We were confused so we called the insurance company thinking we were wrong and had misheard what we were owed. Wrong, the insurance company assured us that they had sent Lichtsinn a check for $1402.04. We called Lichtsinn back and were told they would call us back. When they first call back they assured us that they had sent us every penny that the insurance company sent them. We called several times more and finally started asking for people’s supervisors. They finally admitted they still owed us $588.65 to cover the difference from what the insurance company sent them. They had every intention of pocketing our money from the insurance company. So you decide just how honest these people are. I’m sure they would claim it was just an accounting error but we had to fight with them to get our money out of their dishonest little money grubbing hands.

To the Lichtsinn Company:

Perhaps you don’t realize that it’s my wife, Sue Archer, who had to make the numerous phone calls to your company to receive an honest and fair refund for our cancelled extended warranty.

After your business office staff promised her that she had received the total refund due her, but that they would look into it, she received a call with the curt comment:

The remainder of your refund is in the “mail. ”

No apology for the run around. No apology or explanation for the mistake. Just an attitude of ‘This is business as usual and it’s a bummer you caught us at it. ”

So - here’s what could have and should have been different. Your business office should operate with honesty, integrity and courtesy. When they promise a call back within a certain time frame they should follow thru on that promise. When they make a mistake, they should apologize. Above all, they shouldn’t assume the customer is so uninformed that cheating them out of more than 40% of their refund is a viable alternative.

Our sales consultant was great, very knowledgeable and pleasant to work with! But we were looking at used motor homes and most of them were filthy dirty. They must detail them after the sale? I can look past some dirt and grime, but come on-this is no small investment.

I wish I could be happier about this place. Reed was pleasant to work with during the buying process and people are generally nice there, but I wasted over a day trying to get warranty work done and most items, unfortunately, are still not fixed after spending an entire day at Lichtsinn, and then had to waste another few more hours on the following day after I noticed that some tech didn't understand that magnets have polarity, so the windshield shade wouldn't shut. But, whoever tried to "fix" it on the 2nd day just stuck another magnet over the previously good magnet instead of removing the new one on the other side that had a sloppy angle cut. So, it will need to get fixed for a 3rd time for something that should be simple. Further, someone was also sloppy about cleaning up the metal shards left from realigning the cabinets, due to manufacturer sloppiness, and it was painful for my feet and maybe my dogs, too, and now one of the cabinet doors won't shut properly, as well. One of shades also keeps falling off now after my visit, although that might be more of a design issue. Most importantly, the generator won't work properly for the A/C, and that's the #1 reason why I purchased the motorhome, so my dogs can be cool. Apparently, when they "fixed" it last time, someone failed to make sure everything actually worked like the A/C. (FYI. I still have a temperature monitor that alerts me if the inside temps hit a certain number.)

I can't afford to squander another vacation day, but looks like I will have to before the warranty expires, as they are not flexible enough to work me in on the next available day (rare) on my schedule.: (It doesn't help that I'm 5 hours away, so I have to waste another $150 in fuel, too, along with wear and tear.

We have just realized our lifelong dream of purchasing a travel buggy! As first time buyers, we felt safe and secure with our decision to put our trust in Lichtsinn. All staff we interacted with were helpful and knowledgable; It was no surprise the place was hopping! HUGE shout out to Brandon, the finance guy, he is simply brilliant; therefore relieving the pain of the arduous task of 'signing the papers'. The most interesting experience however, was in the waiting area where 3 groups of travelers were waiting for various warranty/repair services to be done on their vehicles. One of the couples had traveled 800 miles from LOVELAND, CO because Lichtsinn is the BEST dealer in the USA - and they were well seasoned and had visited all sea to shining seas. Without a doubt, that says is ALL.

They repaired substantial body damage caused by a guardrail on my 2015 Winnebago Trend Motorhome. The tech did a very impressive job, and it came in under budget. While I was there I added a few items to the list and they were able to squeeze them in. The tech brilliantly improvised several modifications in an absolutely impressive manner. Nobody looking at the work would be able to discern it wasn't factory installed when new. He added a rear flood light as I find myself backing into the darkness frequently, what effectively was an access panel (both of which were installed in such a manner as to appear stock), installed Sumo Springs to my Winnebago RV which improved handling, tweaked a water pump, replaced the fuel door, and inspected the 3 year old batteries & roof. They did not try to sell me unnecessary products or services, they came in under budget, and had a fantastic "Yes, we can do that, no problem" attitude. I drove from Chicago for them to perform the work and wouldn't hesitate to drive cross-country as their character, fair pricing, my confidence in their business ethics, technical expertise & remarkable improvisational skills and quality of the work performed justify it.

What a wonderful experience working with everyone at Lichtsinn RV, especially Stacy Anderson. From the first phone call with Stacy, she was caring, knowledgeable, and had my interests first. I made her really work for the sale asking dozens of questions and analysis. In fact, my second to last email told her I was buying from another dealer. Instead of making me feel bad (like CW did) she suggested, like a friend would, "did you consider this and that". So I approached the other dealer and he failed the test. I thanked
Stacy with an order for a Travato 59k.

On the day of pickup, everyone I met at the dealership, greeted me by name and couldn't do enough for me.
So buying an RV doesn't have to be a bad experience if you chose a reputable dealer like Litchsinn RV.

I had a very complex issue involving my monitor panel which measures tank and battery levels and in-off functions for LP heat vs electric and water pump, etc.spent a full day researching why the screen had gone dark. Contacted Ron based on a very nicely-done video on the subject and although I was not previously a subscriber and it was on Memorial Day Ron listened to my request, found the right guy to help and sent me back an expert and researched opinion with accompanying. PDF for further explanation. The course of action resulted in an immediate fix. Advice was free and thorough. These guys ROCK!

From Florida and based on Lichtsinn’s reputation and coach availability, contacted and purchased a Travato, working with Stacy via phone a email. Process was easy and excellent. The on-site purchase experience and pickup day was outstanding, primarily due to Brad, our orientation/service technician. Our first RV and walked us through everything we needed, customizing the orientation to our needs, including some Midwest camping information and suggestions for which we inquired about with him. Stayed overnight with power hookup at Lichstinn to get our sea legs. Great experience overall.

Stacey did a wonderful job showing my wife and I all the features on Class C motor homes. She is a definite asset to your business. Gave us a lot to think about. No high pressure and was a enjoyable experience. Would recommend anyone to visit this dealership if interested in a RV
And would highly recommend Stacey Anderson to work with. Thank you Stacey for your time and patience. Dan and Marlene