Lujack's Used Car Center / Smart Automotive of Davenport

We went to Smart Kia to look at a used vehicle. Zina came right over to us to help us. She was extremely helpful and knowledgeable. I would definitely recommend seeing Zina or anyone at Smart Kia. Everyone in the dealership was courteous and professional.

Do not buy here! Buyer Beware! My husband and I needed a car (I had no credit, and he didn’t have the best credit) we dealt with a salesman Named Micheal. Long story short, he sold us a GMC Envoy that had major mechanical issues in December 2015 after constantly telling us during our test drive, that the weird noise we heard, was the wheel barring. 6 days after buying, while On my way to Chicago, my rear differentials gave out while I was on I-80 near mininooka. After fighting with them about getting it towed back to Davenport, they finally let us use a loaner van for a week until they could find us another vehicle because they said that the repair cost, wasn’t worth fixing on the envoy. They eventually found us a Ford Explorer the first week of Jan 2016. Unfortunately for us, in august of 2016 the Ford started exhibiting bad undercarriage issues and the take off was ruff. We took the vehicle to Dahl Ford who advised us that we couldn’t legally drive the car off the lot because the car was unsafe. We had suspension issues, engine, trans you name it! We talked with this dealer who At the time went by “drivers choice” and they shrugged us off! After exhausting all options and being told our repair cost out of pocket, with insurance would cost more than the vehicle, We scheduled a voluntary repo with the financing company “Credit Acceptance”. Fast forward to 2021 as we’re rebuilding our credit we realize that the predatory financing company that came so “highly recommended” claimed they never repoed the vehicle because when they called the lot where we initially bought the vehicle, the manager told them that we didn’t have an expensive repair cost which was a lie because we didn’t even have the vehicle serviced there! So that lie prompted credit acceptance to cancel the scheduled repo. Credit acceptance has reported on my husband’s credit as a current delinquent installment for over 5 years. They won’t close the account without paying the full balance or a settlement account. We are waiting for our original SIGNED contract to come in the mail, that stated that we agreed to pay 9000 something for a 3600 dollar vehicle. Credit acceptance says our contract stated that we agreed to that exorbitant amount an We our a million percent sure that that is not what we signed. Under the guise of smiles and assurance that we’d build our credit and that they wanted to help us, we were used as pawns to pay someone a 1000 down payment for a vehicle that they sold responsibility off to another company for. If I had the knowledge that I possess now, I would not look once at this place. Run fast and don’t look back.

We just bought a 2021 Hyundai Tucson from Sam Weets at Smart Automotive and he was so great to work with. He was extremely helpful and knowledgeable about the car. Plus, Michelle in financing was amazing!

It was a last minute decision to look at cars & possibly but one. Zina came over, listened to what we needed & we test drove 3 cars with no stress or pushing from her. The one we fell in love with was actually leaving the lot as it had been sitting there too long, but she worked with the manager & us to hold the vehicle back until we could get the financing situated with our bank & we went home so very happy 3 days later. She even called me yesterday to check in and see if there was anything we needed or of we had any questions on the vehicle. She was great to work with & our vehicle is a dream!

Drove 50 miles.they lowered the Kelly blue book quote.for a "perfect car" after insinuating they would be likely to pay more than the KBB quote. Typical bait and switch crud you get at car dealerships. I'll never buy anything from this dealership group!

Chris Herrin has been amazing through the whole process and did everything he could to get me in a car he knew I would like. Let's just say I am very happy with my purchase.

Angela Wilson assisted my 84 year old mother with finding her another car. Angela took the time with explaining the transaction from the beginning to the end very thoroughly. Thank you Angela for your professionalism and for making the purchasing of my mothers new vehicle enjoyable.

There quality check on there used cars is fair. Be before a warned when buying a vehicle there.

Buying cars is no fun. Having said that, Angela Wilson at Drivers Choice made my experience painless! She was great to work with, not pushy and understood everything I did and didnt want. She was able to get me into a great car at the price point I needed. I will definitely go back to her once I'm ready to buy again.

Buyer BEWARE! Make sure you check everything and I mean EVERYTHING electrical before you buy. Just informed that the only thing they check on as is vehicles are engine and transmission. They do not check anything electrical and you are responsible for paying to fix it after purchase. They are not willing to work with you at all. They just try to jerk you around to get more money out of you.

Like most dealerships, they are concerned with the money they can make off of people. The sell subpar used vehicles and only care long enough to get it off the lot.

Beware! We purchased a used SUV at Lujacks with the condition that the electrical problem was fixed by Lujacks. We also had the extended warranty purchased. We took it in for the scheduled appointment 2 days later. 1 week later after repeated calls to find out about our SUV we were told by the MANAGER that it would be 3500 dollars so they were not going to fix it nor let us have the vehicle. We were told to pick something else but every vehicle had issues and did not pass inspection. I called to cancel the loan since I do NOT have a vehicle 3 weeks later and was told we could not cancel it because we signed a contract. A contract that we were guaranteed the vehicle would be fixed. We were refused the fix, refused the SUV by the manager. We have been there multiple times and the last time waited almost 3 hours and never even drove a car. Plan on going through this and having to retain a attorney to get your rights. I know now why it is called screw Jacks.

Had a minor (but major to us) problem after purchasing a used car (which we love). Dealership responded very promptly and took care of our issue. Lujacks cares about their customers. Thanks for the great service and we still love our '15 Elantra.

I recently bought a used car from Lujack, I had some initial problems though the manager reached out to me and worked very hard to right the issues. I would say he was willing to really talk through the problem and he worked hard to fix the issue. Based on that ending experience I would return in the future when I need another vehicle. Thank you for being willing to fix the problems and take the time to hear my concerns.

If you need anything done to your car go there and ask for a guy named Tom doppler. He is the very best.

My car buying experience was absolutely amazing! Zina is a true gem, she took the time to explain everything with no pressure. Michael Lagrone, the finance manager was also very helpful and helped to closeout the process. I would rate this experience as an A+ and will definaltely return for my next car buying experience. I will definately recommend this place with this specific pair. Thanks Zina and Michael you all were amazing!

Wonderful experience! Bought many cars from this dealer but this last one was something special for my daughter. Antonio made sure we got what we were promised and went above and beyond for my daughter and I. Thanks Lujacks, and a special thanks to Antonio!

Came here with my aunt and grandfather. We drove a few hours to get there but it was well worth the drive. Amazing customer services. They where a delight and exceptionally helpful, they went above and beyond to help. They even assisted my grandfather getting in and out. Of the building and car. Couldn't have had better service, our family will definitely be back to do business with them.

Zina was my sales rep, couldn’t ask for better, the asst general manager was great, Shelly took care of the finance couldn’t do a better job, excellent experience in all ways, love my new Kia Soul! I traded my Jeep Patriot in its a 2013 in excellent condition so whoever buys it should know it was a one owner trouble free vehicle!

Zina Rios was absolutely fantastic, and made every effort to get me into my new vehicle! Highly reccommend the trip to see her if you're needing a vehicle!