Massage Heights, Des Moines IA

They were so nice and accommodating. Reassured me on the cleanliness of the whole location, and practices. Highly reccomend!

This location has awful communication that caused me to be overcharged more than $350 in service credits that are nonrefundable and undesired by me. They have upset me in an incredible way, and I will never go back to this location. I advise that you use other Des Moines retreat centers.

Made an appointment for an hour massage, showed up way early to assure time wouldn’t be wasted with paperwork, changing, etc and they still started 15 minutes late AND ended 10 minutes early. I paid for a full hour and maybe got 35 min. Had a lot of back pain and was super excited for my appointment, but ultimately it was disappointing.

Poor experience with scheduling my appointment. I had scheduled an appt for me and my son as a surprise for him, both on a Monday a couple weeks prior. I spoke with a live person, so not done through the online option. I took the day off work for it. I got a call The Sunday late afternoon before the day of our appts to tell me they do not have an esthetician working tomorrow, so I will need to reschedule. And my son was scheduled in as a double book, so couldn't do him either. So sadly, I've not been a customer.

Purchased a couples massage for my boyfriend and I. We both have had many massages in the past, but have never been to a Massage Heights location before but were expecting a bit more. Staff was friendly. But even for the first time customer intro rates, $60 per person I felt that it was overpriced for the quality of the massage we both received. We felt that there could have been more effort from both massage therapists we both booked a "firm deep tissue massage" and it was far from that. They also spent a lot of time on areas such as our wrist/hand/foot - not what I pay $ to get a massage for, and our 60-minute session ended 10 minutes early - so it was only about 50 minutes long. Thankfully since it was our first time there we didn't have to pay their standard rates of $100/hour per person - not including tip. We definitely won't be back.

Loved my first massage experience.friendly staff and gave me only what I asked for.will be back

I got hooked when Felicia gave me a massage due to a cancellation she’s by far the best massage therapist in town:) I feel so pampered and rejuvenated every time I visit her thank you Felicia for keeping this grandma happy and relaxed highly recommend

I had such a great experience! Very clean, low key, and the best massage I've had in a long time! I will definitely recommend others and will be back!

You may have to change people often but they always hire great therapists. I happened to lose a great job and they were able to work with me while I was on the hunt for a new one. They are awesome!

I had my first massage here with Sam, she did a wonderful job, everyone there was friendly and professional - will definitely be back!

I am not usually one for complaining. This location has terrible customer service. Manipulation of customers to make a few dollars. I will say the therapist are great. Management has problems. I was unable to cancel my membership. I asked multiple times to have my monthly ACH from my credit card stopped and they always said it would get taken care of. This went on for three months before they sent me a letter to cancel the contract.

DO NOT GO TO THIS LOCATION.

First thing I want to say is my massage was good. No complaints with masseuse. My problem was our couple massage was scheduled for 2 pm, got there early to fill out paperwork. Never got called back to room until 2: 08, then had to talk about what kind of massage I was looking for. So massage didn't start until almost 15 minutes after the hour. When massage was done and I got up to get dressed it was 5 minutes before the hour. So I paid for hour massage and got maybe 40 minutes. Never going back.

The facility is clean and inviting, although you can hear louder individuals at times. Staff is very helpful in scheduling and offering a variety of options, even on Sundays. The massage can definitely be hit or miss, depending on the therapist you get.

One of the most amazing massages I have ever had. Kelleigh's technique is fabulous. I can't wait for my next one!