McGrath Kia Service

Decent, but sort of slow. I've never had a problem though I prefer quality to making mistakes.

Shuttle service is excellent and they make it convenient to get back and forth to where you are going

Brought my car in today for a A/C water leak under my glove box. Adam, Cody, and Austin were nothing short of wonderful. Fixed and back on the road in a couple hours. Shuttle service back to my work while they had my car in the shop was a huge plus as well! Thanks guys!

Had a little issue with my kia. Stopped in, and they took it back fixed. We were in and out in no time. Even washed for us. Thanks Cody!

I was charged for a service I didn't ask for and when I'm trying to get the refund for it I can never reach the manager I left messages and he has yet to get in contact with me.

Took my car which was covered under a factory warranty to Kia service department in Hiawatha, because I it was smelling like it was burning. The first time the service department guy did not find anything but topped off my oil. The second time did not find anything and wanted me to leave it over night, which I did. The next day was told they found nothing. This went on for about two months! I took my car in for my scheduled oil change informed the service guy I was still smelling the burning smell. Upon inspection they mysteriously found the leak with video proof! I asked the service guys to check my warranty. He informed me he would. Called and left multiple voicemails with no return call. Three weeks later I schedule my appointment even had the schedule to put notes on my account to check my warranty would cover this work. Husband drops the car off to be serviced and it was not covered my warranty had ended three weeks prior to my appointment! I am still fighting with the service manager Tom to file a claim to get my money reimbursed due to all the times I had come in for the same problem. I even filed a claim with Kia. Please beware! If they are not listening or don’t find anything take your vehicle some where else!

If you need ANYTHING done on your car absolutely stay away from these guys. I came in at 9: 30 for my “appointment” and 4 hours later they finally got back to me. No updates no photos no nothing that their “service promise” claims. They charged me $300 to wash my car and tell me a “hose” is broken but they need $700 more to fix it? ! It’s a $30 hose. Oh and they charge for use of “specialty tools” that they can’t name. The techs are incredibly rude and condescending. I hate that I even bought a car from McGrath all together. I can’t wait to trade this in. Save yourself the money and find somewhere honest and cheaper.

1st time Kia owner, 1st time at a Kia dealership. *Made an appointment. Drove 2hrs to have our kia serviced here. Appointment at 10: 30am, by 5: 30pm our vehicle was not even looked at. Told that "drop-ins" have priority. That could've been mentioned during the initial appointment scheduling. That could've been mentioned during 1 of the 7hrs our kia was here. We left without service.

Always get my car surviced here. Staff is friendly. Sometimes, it may take a little longer to get stuff completed, but it's done right.

Super service.super staff.super coffee and a superior product to drive. What more can you say.

Waited 9 minutes in the garage area just standing around before a service agent helped me out and got my service started. Once it started, it was smooth sailing