Menards, Mason City IA

Just needed to replace my microwave and went back to the appliances department and saw what I needed a nice young man grated me said he would be be right back to help me but found what I was looking for do was in and out before he could get back

After a year of shopping this location, I have finally decided to end my shopping relationship with these people. Their cashiers are rude, there is little to no help on the floor and their prices are high for the things I need. Just because they are one of the bigger stores in this city does NOT mean they can treat their customers as an inconvenience.see ya I'm not crossing your threshold again.

Scott back in the paint department is always so helpful and knowledgeable. Would definitely recommend going to see him for all of your painting needs!

Truck Drivers: From Business 18 head South on Village Green Drive, go past Aldi and around the bend, truck entrance will be on the right. Their is a sign that says Truck Drivers stop here to check-in, just ignore that sign

Stopped 3 different people for help. 2 of the 3 just pointed in a direction, said "over there! " (Over there was waaay on other side of store!) 3rd person said, " oh should be across from bathroom. Which it wasnt! Couldn't find half the items we needed. Used the bathroom. 7 stalls, 5 dirty, the 2 that weren't disgusting had no toilet paper. Just yuck! They could do better.

It's Menards, nothing more and nothing less. I don't enjoy going there because their parking spaces are too close, there are virtually no workers, their products are non-name brand so they are either great quality or complete garbage but you don't know which. They deserve to be charged by the FTC for misleading customers with their 11% sale. They should NOT be allowed to list the *sale price when they are purposely making it difficult to file the dang rebate and it's store credit so it literally would NEVER equate to the price they list.
This particular Menards has an old decrepit restroom for a home improvement store.
The good? You may get a chance to speak to one of the department folks and they are knowledgeable and helpful, even when they act like they hate their life. Good hard to find products, like ductwork, PEX B, and trusses.
Go at your own risk, and expect to hate it and it may not be all that bad.

Employees for the most part try and blow you off. Don’t care about working. Mistakes are very common. Mask policy was rediculous. Very little customer service. Lots of just plane rude employees. Make you feel like your bothering them when asking for help.

Menards is a one stop shop for diy projects you can find just about everything you need plus more for any of your home projects. I myself stop in and save myself the headache of having contractors do anything for me and get what I want at a very reasonable price.

Employees are rude and not helpful. Walk right by customers. Poor training and management.

Cashier is not helpful either. Maybe remind customer to get receipt (especially during 11% sale) and say thank you.

Great customer service, everyone was very nice and accommodating. Came here to get everything to renovate and do my nursery. With all the stress of a pregnancy, a very stress free place:)

The boys in the customer pick up loading area are top notch. 60 cases of flooring. Three guys jumped in and we made auricle work of it. Thank you Nicky, Blake, and John.

Was an in and out trip today got the light bulb I was looking for pesky little weird thing for a desk lamp and some screws. Store was strangely busy! The associates I did run into were busy helping customers or did say hi as I passed but I knew what I needed and where I was going, I was on a mission, in out and on my way! The only downfall today was long check out lines, 4 registers open and all deep lines. Like said though strangely busy.

Very Poor service at customer service, Sarah and Donna are the worst at trying to return some product, We bought some Flooring and some was damaged, and they accused me of doing the damage. All I can say is Menards lost me for good as a customer. We need a Lowe's at the mason city area.

Always love the deals they have.they got new f clamps im going to have to try out that look really good quality for the $

We had lost a receipt and had used our card they hay a machine there that if you purchased with your card it will find your receipt and print it for you. We had a 70.00 retuy and not a pro what so ever.

Just left Menard's Mason City. No customers in front of us at checkout, but 3 employees standing and chatting at cash register, not about work, for a good 2 minutes before acknowledging us. One person behind us, also watching wondering why we aren't being helped. It was one of two checkout lanes open, the other lane had a long line also but at least they were moving along. There have been rude employees at the registers from time to time over the years, but not as bad as today.

I was just at menards today, and I met the absolute nicest young man named Trey. He showed me where the dog treats were located, and showed me the cheapest sleds for the winter! Very nice employee, Trey!

The number of reviews was at 666 when I looked at this and I couldn't not change this. Menards has always been pretty good as long as you know what to expect.its a local big box store that has decent prices at average prices. SOME OF- Not all of their young staff in the yard can avoid helping customers like the plague. That's the only complaint, they congregate on their phones in places where they know management cant see them.its frustrating. Management should definitely look at this

Super friendly, helpful, and knowledgeable staff assisted us with all our DYS projects we have going on in our new business. Love these guys and gals! Thank you so much from the owners The Pit Stop Pub and Grub in Sexton IA.