Midas, Cedar Falls IA

This Midas in Cedar Falls has got to be the best car shop from around Black Hawk County the Manager Zack has got customer service down to a science and they do great work witch is a plus. With Zack being top notch I will always come here first, second and third and if he can’t fix it i am screwed because it’s hard to trust a mechanic. He has had my trust since the first words came out of my brother’s mouth.
Thanks
Zack “” My Brother “”

Great experience on my oil change there. The guys are very nice good workers and very knowledgeable about you vehicle thanks Midas!

Got my brakes changed and Kennen a great job got us in and out in less than a hour. Alex did a job job explaining what was the problem was and keeping us informed on what was going on. Thanks guys

Amazing customer service, even early in the morning they were very helpful and understanding, they got me in at a great time and were able to explain to me what’s going on and what they did. Highly recommend them for any car services

Midas has good, friendly, fast, service. Been getting work done there for years. Dependable reliable.

It was my 1st time being here. Managers came out and introduced themselves. The assistant manager Alex was so very helpful and very friendly, very knowledgeable. I will come back again!

Midas does an amazing job with scheduling, financing options, and customer care. I love knowing that when I leave, I’m leaving with a safe, reliable car.

Matt was awesome and made sure to explain everything they did to my car. Zach the manager was awesome and made sure to get my car done before closing. They were both amazing and nice

Brought my grandmas car in for an oil change and it seemed almost like we didn’t even have time to sit down in our chairs! Alex was extremely nice to us! Thank you again!

Very professional and honest thought I needed pads and rotars they let me know only pads saved me money. I highly recommend this shop.

Beware of midas on University Ave Cedar Falls Iowa. They absolutely are not qualified to replace brakes. After having them replace pads and rotors on my car I had to take it to the dealership to have them fixed properly. I was amazed the dealership was 40% cheaper!

Went in there today to get my oil changed, much higher price than what they quoted me over the phone, Even though I told them the model and make a year of my vehicle, and it was the same person over the phone.

Charged me an additional $15 for looking to fix all these problems with my brake pads. I didn't ask for diagnosis. Honestly, I don't believe that my car has the problems. They say that it does, but I will take it to the mechanic I trust and see what he says.

During the entire time he was very snobby with me and looked down on me for not knowing anything about how cars work, which I thought was the whole point of taking it into a mechanic, why would I know anything about how that works if I was going to a mechanic?

He also lectured me for not paying attention to the lights on my dashboard that I had never seen show up before, I am also looking at my dashboard right now as I type this and I don't see them now.

Very unprofessional. Will not be returning to this store or any other Midas for that matter. Jiffy lube was way nicer to me.

WARNING! Warning Do not do business here! This place is only trying to RIP YOU OFF!
Playing tricks on customers, especially old folks.
Took the family car here for brakes and wasn’t able to leave because they went to the floor!
Then when they “looked into it” they said it’s going to cost over $400 more.
Save yourself the time and money and go elsewhere!

Needed an oil change as we were headed out of town. Without an appointment, Zach got me in right away. He provided excellent customer service. Good pricing and I went away a very happy customer!

I left my 2010 Subaru Forester at Midas on Monday 7/31/23 so the techs could start on as soon as they could Tuesday morning. I’d given Alex all of my contact information on Friday afternoon to make the process that much smoother.
Well, by 2: 35 PM we reached out to Midas for an update, Alex stated he didn’t have our information and was waiting for our call to start on the repair. The explanation of the repair was it was going to take several hours do to the complexity of the repair. We authorized the repair this sounded bad. Alex wasn’t sure if they would have time to finish it or not.
At 4: 15 PM we received a call stating the repair was complete and we could pick it up. So, we paid by phone $363.
Later that night around 7: 30 PM we went to pick up the car, I started the car and was hearing an awful rattling while it’s idling. I got out and looked under. I was appalled by what I was witnessing. The muffler was against heat shield, there was 6” pieces of scrap pipe in place of where the muffler flange met the Y-pipe on both sides. It appeared as if a putty or sealer was used at the top of the oversized pipe and 1/2”-3/4” wide welds over the rust. At this point the car was staying and getting addressed in the morning as soon as they opened.
At approximately 7: 35 AM I spoke to manager Zach and gave him my opinion, so he stated he would immediately pull it back in and call me back. When he called back about 20min later he proceeded to try and give me a logical excuse, that “yes it doesn’t look pretty butt it’s fixed”. I gave him my irritated opinion where he decided to shut me down saying I’m getting out of line and doesn’t guarantee any of the welds, no one can in this business. They fixed the rattle by removing the heat shield. Hopefully that doesn’t do any damage above the intended protection. Says they do work like that everyday in that fashion. This is a manager that needs correction or termination.

This place has a great reputation of taking advantage of people and lying to them about repairs that don’t actually need to be done. They also overcharge for work that isn’t done properly or safely. Beware of this business, they only care about how vulnerable you are as a customer and do not care about your safety. Check out this “exhaust work” that was done and charged $360 for it. Extremely poor quality and very unprofessional. Do yourself a favor and DO NOT take your vehicle here.

Paid 100 dollars for full synthetic… and they didn’t even turn off my “change oil” code inside my vehicle. If I’m paying 100 dollars for a full synthetic with all these added on “inspections” I expect for them to at least turn off the change oil code.