NAPA Auto Parts - Genuine Parts Company, Urbandale IA

Lewis was very helpful! He led me directly to what I was looking for and I was in and out in less than 5 minutes. Super clean store, well stocked, and everyone was extremely nice.

With cold spell battery decided to retire. Showed up at Napa and worked with Ammar to test existing battery (170 cold crank) and it would not restart. Bought a battery and Ammar was great feeding me tools for the parking lot swap. Now if anyone has a 2016 Silverado be warned, it is a legit 45 min swap and without Desmond the Asst Mgr rolling up his sleeves and helping in 45 degree weather I would have been there all night. Chevy makes zero room to remove the battery, insider trick by Desmond saved the day. These guys are not just there to sell some parts. Why when I need something I don’t hesitate to swing by.

Friendly staff. Looked for all the parts I needed and gave me many options for what I could get. Store was clean and everything was put away. Had a few guys working so there was no long waits. They have all kinds of parts and if they dont they can get them shipped over almost next day for nothing.

Juan is a great help! Even if they don't have the synthetic gear lube I am looking for, he will around to find it for me! What a great guy!

I went in looking for a bulb for a blinker.they sold me a headlight bulb. I quickly realized the mistake, and went back and asked again for a blinker bulb. They sold me a set of blinker bulbs.for the wrong vehicle. They also attempted to credit me back the difference (the blinker bulbs were cheaper). What happened instead was that they charged me again for the headlight bulb price and then credited it back.so I had still overpaid for the wrong bulbs. At this point I have no desire to go back and return the wrong part, and I will just eat the difference that I was not credited back. The whole process was a HUGE waste of time. I went to O'Riley's and got the correct bulbs, it took about 2 minutes. I will not attempt to do business with NAPA again.

I would like to recommend this place to everyone, my friend Tim needed parts and new wipers, the prices are reasonable and the staff are friendly and helpful

The staff where in the own little world
it took forever to get waited on.lucky to get a 1 star

They have this great thing were they put your phone number into there system so if you loose your receipt they can still look you up and make exchanges or returns or validate warranty! They now also have a rewards program!

Got what I needed, a car battery. Had to ask questions about the warranty. No acknowledgement upon entering, no thank upon exit. Most fustrating was waiting and wondering if someone was going to help or not. Better experience buying wipers at a competitor, spending much less money.

Over priced. Somehow the only place in town that can't make returns or exchanges without a receipt even if purchase was made with a credit card. Their primary business is with dealerships and it shows in their customer service.

Great Staff, very helpful. I had a terrible experience with Oriley just up the road and these guys were very kinda and were able to find the part i needed

Good selection. Nice people that work there, but some of their locations are harder to find in perspective of O'Reillys

Terrible customer service.guys all seem grumpy and unwilling to help.find a new job if you hate working there.

NAPA is known for their expertise. And that's about all. Service was as slow and disinterested as the DMV.

Awesome service, the guy helped us out with tools to get our ignition switch replaced and was super kind about it. Great place to stop in for your traveling car trouble needs! Dirty kid out.

Staff bent over backwards to keep me on the road. I'm grateful for the quality service I received.

Easy to get in and out. I needed general parts for a fuel system and they helped out. Ordering parts for cars is easy and fast; they have a large selection of OEM and mopar parts for pretty much everything.