Nordstrom Rack, West Des Moines IA

I am a BIG fan of Nordstrom and their customer service. However, the Racks can be hit or miss and this one in West Des Moines has about the worst level of customer service I've ever experienced. I have returned a few Nordstrom purchases that haven't worked out to this Rack (there's no Nordstrom in the state) and have been met with very rude service. As it's the second time it has happened, I'm taking the time to write a review. Yesterday, the young woman at the counter (long blonde hair, 18 or 19 years old) did not say hello, slammed my packages down loudly on the counter and simply said, "Order number? ". Extremely rude. As I was walking away, I asked my daughter if the young woman was being "surly" or was it just me? My daughter, an assistant buyer in retail in NYC, echoed my comments and said she has rarely seen such rude customer service.

First time in this store, and loved it. Fantastic variety of styles and brands for my wife and son. Did not see Tall size clothes, but still a great visit.

Great selection of items, especially shoes. I have big feet and I can usually find a nice pair of shoes here for either leisure or work, sometimes even workout shoes. The men's clothes is smaller than the ladies, but if you look there is lots of great selections here too. Staff is awesome.

It’s a great place for deals. Limited selection on sizes and generally messy and hard to find items.

Just wanted to drop a quick review of our recent visit to the Mall of America Nordstrom Rack. Normally wouldn’t write a review of a mall or retail store, but the woman who checked us out, India, struck us as so wonderful. She was super kind to our daughter despite a busy check out. But the part that was great…a young woman walked up to her while we were checking out asking if she knew the number for security, as she had lost her cousin. India jumped into action, not missing a beat, calling immediately and taking care of the situation. Turns out all was well with the boy, but we were just super impressed with her. Nice going!

First time in this physical store. Had some items to return that I bought for Birthday presents that di not fit. A little disorienting at first since there is only 1 cash register, but got everything taken care of quickly and easily. I only saw one employee on the floor which was a bit odd. We shopped and made other purchases and were satisfied. Will go back again to look around a bit more.

Designer duds dominating the space. Kenneth Cole, Anne Klein, Michael Kors, Kendra Spade, Steve Madden. Up to 80 percent off retail. Nordstrom Rewards, Club Nordy, and new Trunk Club intrigue. Halfway home - my first ten dolla holla is in process.

Store was neat and organized. Friendly staff. The only downfall was that there was a lot of empty racks.

Wide range of choices but rather unkempt store. Lots of clutter and untidiness. The merchandise ranges in quality from so-so to rather good. Like any clearance store, you have to be willing to pick through a lot of stuff. We did find a few good deals on the things we were looking for so no complaints in that aspect.

As a guy, there's little selection here. I did happen to find a decent sweater but I was very unimpressed with the selection of things overall.

Not sure what the big hype for this store this. I have been in this store location several times. I have found any clothing or handbags that I care for. I had purchased two pairs of shoes. My feet were swollen at the time and so I couldn’t really try them on. Due to a lengthy illness I could not get the shoes returned, I’m also an hour from the store each way. The store is clean and staff and fellow customers are all very kind and friendly.

Store was full, had many gift sets on display for the holiday season. It was organized and well lit. I bought two Designer jackets for my son. He and I are both happy. Check out was smooth and streamlined. Designer items at affordable prices. Its a wonderful treasure hunt you never know what you might find.

It was cluttered and not organized at all. I don't like to dig for stuff when I shop. I don't like how they had just stuff everywhere. It was dirty in there. Not impressed at all.

Guilty pleasure. Pretty short staffed last visit but I think that's just reality now. A great way to spend money you should probably save.

Ridiculously expensive. Go to Marshall's or TJmaxx for the same items at half the price, literally.

What a disappointment! I had not been in the Rack for awhile, but I was really shocked with the layout of the store. I have better luck finding thins at T. J Max. The selection of shoes, designer brands, men's and kids has really gone down hill since they opened. It's a shame that Nordstorm's downgraded this Rack location since it's the only one in Iowa. Don't think I'll waste my time shopping there.