O'Reilly Auto Parts, Des Moines IA

I have been a long time customer of O'Reilly Auto Parts Nationwide. My husband passed away after working at United States Gypsum for 20 years they allowed me to keep his employee discount as his widow. I used that discount today at the Grinnell store and proceeded to be interrogated buy gentleman working at the counter. He was questioning me about the zip code and address of the plant how it was spelled and not sure if he was going to be able to accept this company account number. He went as far as telling me one price over the phone with that account number discount and then tried charging me another price. There's a big difference between 107 including tax and 119 plus tax. Never ever have I been treated with such disrespect at any other O'Reilly store ever. I will always I'm very thankful customer to O'Reilly's at the other stores however I will never never step foot in the Grinell store again after I was treated the way I was today

Got the job done and saved some money on the job and the people who work with me was the best i always say I go for the best and that is what I did when I come to your store so thank you so very much for all your help you have the best working experience people in the world working for you give them a raise in their pay check

Employee was knowledgeable and hopeful in finding a solution after running the diagnostics machine

The lady was very patient and understanding. Even though I kept forgetting all the parts I needed, and had to come back into the store repeatedly, she still took the effort to find me what I needed. She even gave me a printout with a diagram of the install process. Very appreciated.

They did not have every part on my list in stock, but I found the others across the street. They were also pretty helpful. I'll post a positive review for them too.

Staff is horrible. Can't mix paint because noone there knows how. Is what I was told by the employees.

Called and asked for Ratchet Torx bits, and they knew exactly what kind for the job and where they were located. Great customer service.

Quick attention by employees, clean store, and attractive prices! They carry just about every part you need to do minor work on your vehicle plus a few extra things.

Great place for automotive paint needed a touch up color for my 1966 Corvette, took him just a few minutes mixed me up 4 oz in a touch up can,
And a great price
Thank You

Always great. Sometimes I get someone who doesnt know what they are talking about but i just move on

Good inventory, but the people working there are MORONS, as related to automotive knowledge. There might be one person who knows their job. Good luck getting the right part. After three tries I finally had to show her what I needed on her computer. Still better than AutoZone.

I rate 1 cus there it’s a lazy girl on the paint department she don’t like to do he’s job I ask for Mach my paint order and she refuse to doit went I talk with the other guy he do good job he Mach all the paints I order that’s why I pay spensive pain for best Mach and I ask to talk to the manager and refuse that’s for the store owner we can buy materials on another’s stores I hope it’s nay the way to treat a customer

Very helpful, they will price match their competitors, they have even called the competition for a price check.

Just left this store and had one of the best experiences with Ashley, Sam, and David. Thanks for the great advice and metal zip tie and putting customer service ahead of sales. You made a bad day much better:) and I'll definitely be back.

When we asked to have them run a diagnostic on my car he complained that he couldn't because "there's only two people working right now" the store was dead. I've had plenty of other stores run a diagnostic on my car when there was just two employees. This really upset me. Guess I won't go here since work is to hard with only two workers at this location.

Lovely chaps. Really helped me get the shagwagon up and running. One of the lads there gave me head in his office because the repair took too long.

I've been doing cars for 35 years the worst experience I ever had was at O'Reilly's on MLK and Hickman in Des Moines Iowa

Liars and cheats, I should have known better than to come back, serves me right for giving them a second chance. One of their customers stole a phone right out of a car and took off. Staff was generally unhelpful, lied and said they would be right out when offered cash for assistance. Management is nonexistent, and they wouldn't even swap out 10w for 5w of the exact same thing when I never even left the parking lot.

If you need car parts or accessories you've come to the right place. Say hello to Bronco while you're there.

If there is anyone you want to talk to its mat. He will point you in the right direction and knows his stuff.

Sam helped us above and beyond on a hot day. He even got our dog water during the wait. Walter and Matt were also very humbling and helpful to be around. Surprisingly, as this store is located in a rather rough area of town. This was my favorite experience though! Thank you all for your services! Will always remember that "idiot kid" in a loving way! These 3 men are the best!