O'Reilly Auto Parts, Mason City IA

Needed to replace a taillight before a trip.didn’t want to risk getting pulled over and slowed down so that we wouldn’t be late to our show. Ronnie said they would do 2 day shipping and it would be there in time. Then found out later we were charged for fast shipping and the part wouldn’t even be in for a week. 3 days after we needed it.
So we paid extra for what would be regular shipping and have to go with a broken taillight. Then when talking with Rob, his solution is to refund the shipping, as well as refund for the part and they’re going to ship it back to the company. So now we have to go through the hassle of reordering the part somewhere else, because the staff is so inadequate. Absolutely unacceptable service.

Depends on whose working and what store you go to some of the guys are very helpful. And some dont care about anything but the clock striking the time to go home! Somethings are a little spendy for the quality of items and some are lower priced things that you can find else where, you just pay more.

Great place to buy auto parts for any type of vehicle, stop in and see what we can do for you, hour's are 730am-9pm Monday thru Saturday and 9-8 on Sunday

They found me the part I needed at a store 2 hours away and called ahead to make sure it would be waiting for me. I would have been stuck for a couple of days otherwise as everything local needed it to be shipped in.

My car broke down right outside their store. They helped me to get in touch with the right people and I really appreciate their help

I was looking for a dealer only hub bolt that GM discontinued. Both local dealerships didn't have it. O'Reilly's on Federal said dealer only as did Tom Hovelands Napa and Advanced auto. As a last resort I tried O'Reilly's on 4th St. Across from the fairgrounds. There's was listed as dealer only. The associate cross referenced a Dorman number but it wasn't correct. Then he says hold on and broke out a digital caliper. Within a couple minutes he had an exact match that supposedly didn't exist. Amazing service and knowledge. No one else in Mason City had a clue. Now we don't have to postpone a trip to Mayo for my better half. Thank you O'Reilly's on 4th!

They're helpful know what you're doing but the prices are a little high that's why I give it a 3.5

Very pleased upon today's visit, They had the part I needed available In store, and they had it at the best price compared to other places, Thanks, Will definitely call this place first next time

I went in to O'Reilly's to get a headlight and the gentleman who helps me was Bryan from the what the Receipt said asked me if I need anything else well getting to my bolt for the head light was hard to get to so I asked about tools just for that and he offered to put it in for me and did and was fast about it thanks so much Bryan

Friendly staff. Very informative. I always shop O'Reilly and it's good to find one with a good knowledgeable staff.

I told them I'm blind and my girlfriend couldn't reach the windshield well enough to change the wipers. They said that someone would help me but they just stood at the counter talking about personal things. Then when someone else asked for help they instantly went outside and helped him. They were very reluctant to help so we just took our buisness elsewhere. We were late for an appoitment because of the bad service.