Pizza Hut, Mt Pleasant IA

Did the online order for pizza and wings. It said 15 mins and it was to the T 15, killer timing for me to swoop over grab and go. Recently ordering wings from anywhere you half to expect them to be less than normal quality, a get what you get but these boneless wings were phenomenal. Highly recommend boneless wings, didn't cheap on sauce or quality, no place on the app to add a sauce so when picking up I had asked for ranch and she didn't hesitate to grab anything that I had wanted. I did a half and half pizza but for some reason it put both the toppings I had chose on the same side of the pizza and left the other half straight cheese. My receipt does show an A - B side of the pizza broken out that both toppings went to the same side and the other was to be cheese. Pizza looks amazing and didnt care about the mix up but called to ask for next time how I can correct the order for an actual half and half and she had walked me through the ordering process and said that was definitely the online side that had made the mistake as she went through it and came up with same results. I said next time I will just leave a note on the comment section for special requests I'm happy with what I got so no worries. She insisted they make the pizza I had asked for originally and said they'd even deliver it. Hands down one of the best experiences I've ever had with a mix up that I should of caught or made the comment on, but didn't. So being that I was ok with what i got i just wanted verification on how to not make the same mistake next time and they went way above and beyond to make sure it was right. 5 of 5 is not sufficient, they need a 10 of 10 for service and food for sure.

Update: Moving forward in the best way possible.
- The staff was friendly
- No headache when ordering our food. (on three separate tickets)
- Our orders came out on time,
- Tasted better and was properly cut.

We'll be back again for sure.

Not the best thin crust pizza but fast friendly service. Kind of expensive.

It’s been a long time since I’ve been this disappointed in a restaurant… Peak lunchtime, everything on the buffet was cold, dry, and hard… Including the pasta… I was there for more than 20 minutes, and nothing got refilled or replaced during that time, despite the limited and crusty options. Customer service was nonexistent… I had to stand at the counter for more than five minutes before someone acknowledge my presence and didn’t get any kind of greeting when she came up. Just overall a poor experience. Luckily I am not local, but if I was, I doubt I would come back.

Just ordered the beef taco pizza. It wasn't a taco pizza at all. The beef was not beef it was pork and just shredded lettuce and tomatoes and a little bit of shredded cheese. There was no chips, no sour cream, no taco sauce. The pizza was not what we used to order before. Pizza was bad

First ones at the restaurant. Floors=dirty. Tables=dirty. Booster seats=dirty. Forks=dirty. Plates=dirty. Problem with this place is the employees, not the food