Pizza Hut, Iowa City IA

I understand it’s Christmas Eve. But this was by far the worst service we have ever had! On top of giving them a second chance after they messed up our order last time. Heather was beyond rude and did not help us what so ever. Under cooked, missing an entire piece in the pizza? The pizza was beyond doughy. I would just not waste your time. I’ll be keep track of my money being returned in 3 days.

Ordered a pizza with bread sticks gave me a pizza with no sauce then a Barely a quarter of a cup of marinara for the bread sticks won’t order from here again

Estimate for delivery was 35 minutes and an hour and 40 minutes later I called and my pizza was still at the store. They could not tell me when it would be delivered. I asked if they would refund my money or just give me credit. The person on the phone was trying to be nice. She apologized. She said she would call me if the pizza was still coming in 15 minutes. Let’s see if she does or if I’m out 20 bucks. Door Dash does their deliveries so the charge is steep. They never refunded my money or delivered any pizza.

Ordered 4 pizzas for my son’s birthday party. I paid online and they said there was no order in their system and they didn’t give me refund. Worst service! Don’t order from them!

We tired to place an order through the app online and it wouldn’t allow us to put the email in. We called the store and they honored the coupons they could that weren’t for “in app” purchases only. The women who we talked to also ended up giving us 50% off our breadsticks for our trouble so we ended paying less then what we would’ve online. Very good customer service and experience all together. Food was fresh, hot, and delicious.

Whenever I order chicken wings they give me less quantity, so if I order for 12 wings they give me 10 etc.and the store is always in poor hygiene conditions

The worst pizza delivery experience I’ve had in my life. My pizza never arrived despite the person in the store telling me twice on the phone that it was on the way and it should be there in the next 15 minutes. There was no offer to make things right when, after waiting two hours, I went to the store to see where my pizza was. They just said it was out for delivery and there’s nothing else they could do in the store.

Make sure you call the store or that you’re standing in front of it before ordering online. Apparently their posted hours are merely suggested times. And if you wind up calling customer service, be prepared to wait as long as it takes for no one in the store to fix your pizza. In other words, don’t bother.

The little countdown-to-order-ready clock on the app is just something to do while waiting for the pizza you ordered that isn’t being made. All very entertaining.

Not very good! Very disappointed in pizza hut. Has been great last two times no not so much

I ordered a ny pizza for delivery last night with some boneless and traditional wings. The only thing that was delivered was the pizza which appeared to be under cooked. We called and spoke with a woman who was clearly under the influence. She kept hanging up the phone on me so I had to go explain in person and return the pizza back. The at the front was nice but the lady in the back making the pizzas was very rude and come to find out she was the one that was rude on the phone.

Why can't we give zero stars? Placed an online order at 7: 13 p.m. Which said it would be delivered by 8: 05 p.m. I even got the text confirmation. I kept watching for progress and it made it to pizza being made, but not past that. Tried calling at 8: 15. Phone was busy first, then rang so long I got a Verizon message that they weren't answering. Called again and manager answered, she said the order never came through to them. She made no offer to make it right. My debit card has a pending charge. She says it will not completely process, but I will be keeping a close eye on my account. Avoid this place. If I want Pizza Hut, I will literally drive across town to Coralville.

Just don’t go or order from here. Lady answered the phone the first time and said “Pizza Hut can I help you? ” All nice and I was like ya can I place an order for delivery? Got hung up on, then got hung up on the next 3 times I called. After reading other reviews glad I didn’t even get to place an order. Just go to pizza ranch they were super nice

The new general manager was very understanding and kept her cool when with rude customers and treated people with the best service

Ordered and waited over 2 hours without hearing anything. Called customer service and they told me it had been cancelled. No email, no text, no call, and website still says it's being made. Absolutely ridiculous

Imagine not having the menu item and doing literally nothing to contact the customer affected. Why should I have to call to find out the order is void and isn’t coming?

The worst pizza in the state. First off, they didn't even have wings available the day I ordered. Second, they called to tell me they were out of some of the sauce to make two of the items in my order and would have to substitute. Third, my order was 45 minutes late. Fourth, they didn't even have my order correct when it finally did arrive. No extra cheese, despite paying for it, pork sausage instead of sliced beef. If they marked their prices down by 90% you would still be overpaying for this garbage. You're better off going literally anywhere else.

Consistently decent food. Pick it up yourself, though. Burning Hot Buffalo sauce is actually pretty hot. A nice change from what a lot of places call hot or spicy. It’s a tiny location so if you’re ordering during a busy time, be prepared to wait. It’s the only Pizza Hut left in town.

I order at 6: 03 & it said the pizza was goin to be here at 7: 14pm called and they said he was behind and I called agian to get my money back but they just hanged up

Please no one order from this place. I ordered a party box that was supposed to come with two pizzas, bread sticks and wings. I got my food delivered and when I got it. The wings were not there. I called them and they told me they would grab a manager to get it figured out and then hung up on me. I called back and they said they would get the wings out to me and I never got them. I called back and got no answer. Save you're time and money.

Quality of the food was not good! Cheese sticks over cooked, chicken balls hard and cinnamon sticks stuck to box. Pizza was just ok.